pity me. My emails to ubisoft support. (mildly entertaining)

[Littlealx]

Hey guys. for your amusement and my relief i'm posting up a series of emails back and forth from me to ubisoft related to playing silent hunter V.

I thought bad things only happened to bad people.


yeeeeeeeeah ubisoft

Email i sent:
--------------------------------------
Trying to run Silent hunter 5.

my accounts nickname was "littlealx" with either the email "xxxxxxxxxxx@hotmail.com" or "xxxxxxxxxxxxxx@bigpond.com"

i can't remember which email i used.

In any case it no longer works; when i tried to reset the password it said the user name does not exist.

please reply to xxxxxxxxxxxxxxxxx@bigpond.com;

and either reactivate my old account or transfer the cd game key to this new LimaXray account.

the games serial is xxxx-xxxx-xxxx-xxxx-xxxx


------------------------------------
Hello

Thank you for contacting Ubisoft Technical Support regarding Silent Hunter 5: Battle of the Atlantic.

In order to respond to this email, please update this incident (Please do not create a new incident)

The key is linked to your other Ubisoft account that uses the following details.

Username = Littlealx
E-mail address = xxxxxxxxxx@bigpond.net.au

Please note that the game can only be played on the above account.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ubisoft Technical Support.

----------------------------------------------

I still cannot login to this account. it is not accepting the password i had set for it. In any case it is out of date anyway and i need my details updated. the email account "xxxxxxxxxx@bigpond,net.au" is my mothers and
is not accessible to me. i need to link my account to the email at "xxxxxxxxxxxx@bigpond.com"

and at the same time i'll need to reset the password since it seems something strange has happened.

---------------------------------------------
Hello

Thank you for contacting Ubisoft Technical Support regarding Silent Hunter 5: Battle of the Atlantic.

In order to respond to this email, please update this incident (Please do not create a new incident)

We have sent you the forgotten password for the account that the game is linked to, use the link in the e-mail to change the password and try again.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ubisoft Technical Support.

-------------------------------------------------
I mentioned in my previous post that i cannot access my mothers email address... looks like I need to go through the relevant steps to allow me to play with my new account here; and delete the old one.

the old one being xxxxxxxxxxxxxx@bigpond.net.au

the new one being xxxxxxxxxxxx@bigpond.com

can we do this please? if you need any further proof of purchase i can provide.

-----------------------------------------------
Hello

Thank you for contacting Ubisoft Technical Support regarding Silent Hunter 5: Battle of the Atlantic.

In order to respond to this email, please update this incident (Please do not create a new incident)

Unfortunately we cannot use this e-mail address

xxxxxxxxxxxxx@bigpond.com

This e-mail address is linked to this account, we can change the e-mail address in the account that the game is linked to but it has to be an e-mail address that is not linked to any Ubisoft account.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ubisoft Technical Support.

---------------------------------
Hey!

I thought your job was to help! not give me all the reasons why you can't do something!

I've been back and forth with you guys for a week now; just in order so i can play a damn game for a couple of hours.

I cannot play this thing because of the protection system your company designed. Not because i lost the cd, not because i downloaded it illegally, not for any other reason than i have to change
my email address. I would hope you have several options available that would allow me to do so.

The games serial is xxxx-xxxx-xxxx-xxxx

the barcode on the box is xxxxxxx xxxxxxx

i want to use it with my email address xxxxxxxxx@bigpond.com

Please do whatever is neccesary.

---------------------------



..... eagerly anticipating a helpful reply....

[sentenc3]

Typical responses from Ubisoft Technical Support

[JU_88]

Ah the joys of automation...
Whats even more discracful is that there is a premium rate support number for UBI in Au -1902 262 102 charging a whopping $2.48 per min!
So a 10 min converstion will come to roughly the same cost as Silent Hunter V itself. And I'd imagine it will patch you though to a third party call center agent who is not too bright, so 10 minutes is optimistic.

Hopfully at some point one of your emails will actually end up getting read by a human being with an ouce of intelligence

Good luck.

[cuppa]

Ubisoft banned me from their forums over my complaints about SH5 DRM but of course they allow me to keep my Ubistore account under the same username.