BSoDs (Windows restarts itself)

Crécy · 01-25-11, 06:36 AM

Hello!

I have had quite annoying problems with Windows 7 lately. Basically it restarts by itself (BSoD). So far it has only done that when I'm not using the computer. After restarts I get a message 'Windows restarted itself due to an unexpected event'. Couple of times resource management (don't know what it is in english) program has announced that it has stopped working after restart, thus making the computer practically unusable. Also Norton 360 has once or twice just shut the virus defenses down. This odd restart thing has happened several times during a full virus scan.

I already formatted HDs and reinstalled Windows 7 32-bit. No help. I ran all kinds of virus/malware/spybot scans etc. No help. I have no idea how I pinpoint the problem nor how I fix the problem. So I will turn to you who has more knowledge about these things.

Here is a screenshot from BSOD viewer:

I don't know what else information I should give so please tell me and I will post them.

Arclight · 01-25-11, 06:44 AM

Think it might be the hard drive. Maybe bad sector or something, damaged filesystem, not sure.

Do you format the partition during setup? Might try doing a full format next time (Win7 setup only does quick format), and run the error-checking tool in Windows (right-click the drive > properties > 'tools' tab).

Feuer Frei! · 01-25-11, 07:03 AM

If this is a new computer, you may simply have some bad memory. Try taking out a stick for a few days (if you have two) and if it still crashes, put the other stick back in and take out the first.

If this is a computer that worked fine with a previous OS, it still could be a bad component, but less likely. Have you downloaded and installed all the manufacturers drivers, or just used the built-in Windows ones?

Heat can be another issue, as well, as flaky power supplies.

When you installed 7, did you install it onto a newly created partition?
A common side effect of faulty memory is data corruption, so what I usually recommend in severe cases where there are a lot of memory errors, or memory is likely to have been faulty for some time is a clean install to clear any corruption.
Run MemTest:
http://www.memtest.org/

Let us know how you go.

Arclight · 01-25-11, 07:21 AM

Iirc he just rebuild the thing after a faulty PSU. Afraid that thing may have damaged other components before going out.

Crécy · 01-25-11, 07:54 AM

Quote:

Originally Posted by Arclight

Iirc he just rebuild the thing after a faulty PSU.

Yes, the PSU was changed to a better one.

Quote:

Originally Posted by Feuer Frei!

If this is a new computer, you may simply have some bad memory. Try taking out a stick for a few days (if you have two) and if it still crashes, put the other stick back in and take out the first.

Have you downloaded and installed all the manufacturers drivers, or just used the built-in Windows ones?

Heat can be another issue, as well, as flaky power supplies.

When you installed 7, did you install it onto a newly created partition?
A common side effect of faulty memory is data corruption, so what I usually recommend in severe cases where there are a lot of memory errors, or memory is likely to have been faulty for some time is a clean install to clear any corruption.
Run MemTest:
http://www.memtest.org/

Let us know how you go.

Yes, I have a fairly new computer (one-year-old). I installed chipset updates. I deleted both partitions and then created a 100gb partition for windows 7. I installed it there.

Ran CHKDSK as Arc suggested and at least it didn't find any bad sectors. I will try memtest now.

Which memtest file I should download?

Thank you both for your help so far!

Feuer Frei! · 01-25-11, 09:44 AM

Quote:

Originally Posted by Crécy

Which memtest file I should download?

http://hcidesign.com/memtest/download.html

Syxx_Killer · 01-25-11, 10:26 AM

I would bet anything it is bad memory. I went through this for a long time before I finally broke down and got some different memory. I have Windows XP (SP2 on disc, SP3 after update). I would get random BSoDs all the time. It would happen when I am on the computer and when off. I disabled the automatic reboot so I could see what the messages were. MEMORY_MANAGEMENT and BAD_POOL_HEADER were two of my my frequent ones, too. I also had DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL_TO (or something to that effect). There were a couple others, but I don't remember what they were. I also would experience random crashes with just about any program I used. Firefox and Chrome were especially vulnerable. I had Crucial Ballistix at the time. I then switched out for some Patriot memory. Haven't had a single BSoD or random crash since (knock on wood

).

Crécy · 01-26-11, 03:51 AM

I did the memtest. Had about one million and three-hundred thousand errors. Guess that indicates a faulty RAM then, huh?

Castout · 01-26-11, 03:57 AM

How long have you been using the power supply?

Could be it.

Edit: Missed the conclusion.

Feuer Frei! · 01-26-11, 07:00 AM

Quote:

Originally Posted by Feuer Frei!

If this is a new computer, you may simply have some bad memory. Try taking out a stick for a few days (if you have two) and if it still crashes, put the other stick back in and take out the first.

A common side effect of faulty memory is data corruption, so what I usually recommend in severe cases where there are a lot of memory errors, or memory is likely to have been faulty for some time is a clean install to clear any corruption.

Quote:

Originally Posted by Crécy

I did the memtest. Had about one million and three-hundred thousand errors. Guess that indicates a faulty RAM then, huh?

Quiet possible.
Use my suggestions that i quoted, see how you go

Crécy · 01-26-11, 03:39 PM

One of the memory chips was faulty. I removed it and now computer runs perfectly.

Thank you all for your help! Couldn't have diagnosed the problem myself.

01-25-11, 06:36 AM	#1
Crécy Grey Wolf Join Date: Jul 2009 Location: Dark forest Posts: 793 Downloads: 316 Uploads: 0	BSoDs (Windows restarts itself) Hello! I have had quite annoying problems with Windows 7 lately. Basically it restarts by itself (BSoD). So far it has only done that when I'm not using the computer. After restarts I get a message 'Windows restarted itself due to an unexpected event'. Couple of times resource management (don't know what it is in english) program has announced that it has stopped working after restart, thus making the computer practically unusable. Also Norton 360 has once or twice just shut the virus defenses down. This odd restart thing has happened several times during a full virus scan. I already formatted HDs and reinstalled Windows 7 32-bit. No help. I ran all kinds of virus/malware/spybot scans etc. No help. I have no idea how I pinpoint the problem nor how I fix the problem. So I will turn to you who has more knowledge about these things. Here is a screenshot from BSOD viewer: I don't know what else information I should give so please tell me and I will post them. __________________ “Every generation laughs at the old fashions, but follows religiously the new.” -Henry David Thoreau Last edited by Crécy; 01-25-11 at 06:51 AM.

01-25-11, 06:44 AM	#2
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Think it might be the hard drive. Maybe bad sector or something, damaged filesystem, not sure. Do you format the partition during setup? Might try doing a full format next time (Win7 setup only does quick format), and run the error-checking tool in Windows (right-click the drive > properties > 'tools' tab). __________________ Contritium praecedit superbia.

01-25-11, 07:03 AM	#3
Feuer Frei! Navy Seal Join Date: Sep 2009 Location: Valhalla Posts: 5,295 Downloads: 141 Uploads: 17	If this is a new computer, you may simply have some bad memory. Try taking out a stick for a few days (if you have two) and if it still crashes, put the other stick back in and take out the first. If this is a computer that worked fine with a previous OS, it still could be a bad component, but less likely. Have you downloaded and installed all the manufacturers drivers, or just used the built-in Windows ones? Heat can be another issue, as well, as flaky power supplies. When you installed 7, did you install it onto a newly created partition? A common side effect of faulty memory is data corruption, so what I usually recommend in severe cases where there are a lot of memory errors, or memory is likely to have been faulty for some time is a clean install to clear any corruption. Run MemTest: http://www.memtest.org/ Let us know how you go. __________________ "History is the lies that the victors agree on"- Napoleon LINK TO MY SH 3 MODS

01-25-11, 07:21 AM	#4
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Iirc he just rebuild the thing after a faulty PSU. Afraid that thing may have damaged other components before going out. __________________ Contritium praecedit superbia.

01-26-11, 03:51 AM	#8
Crécy Grey Wolf Join Date: Jul 2009 Location: Dark forest Posts: 793 Downloads: 316 Uploads: 0	I did the memtest. Had about one million and three-hundred thousand errors. Guess that indicates a faulty RAM then, huh? __________________ “Every generation laughs at the old fashions, but follows religiously the new.” -Henry David Thoreau

01-25-11, 10:26 AM	#7
Syxx_Killer Admiral Join Date: Aug 2003 Location: Michigan, USA Posts: 2,387 Downloads: 21 Uploads: 0	I would bet anything it is bad memory. I went through this for a long time before I finally broke down and got some different memory. I have Windows XP (SP2 on disc, SP3 after update). I would get random BSoDs all the time. It would happen when I am on the computer and when off. I disabled the automatic reboot so I could see what the messages were. MEMORY_MANAGEMENT and BAD_POOL_HEADER were two of my my frequent ones, too. I also had DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL_TO (or something to that effect). There were a couple others, but I don't remember what they were. I also would experience random crashes with just about any program I used. Firefox and Chrome were especially vulnerable. I had Crucial Ballistix at the time. I then switched out for some Patriot memory. Haven't had a single BSoD or random crash since (knock on wood ).

01-26-11, 03:57 AM	#9
Castout Silent Hunter Join Date: Nov 2006 Location: Jakarta Posts: 4,794 Downloads: 89 Uploads: 6	How long have you been using the power supply? Could be it. Edit: Missed the conclusion. __________________ My blog: http://exposingsingapore.wordpress.com/

01-26-11, 03:39 PM	#11
Crécy Grey Wolf Join Date: Jul 2009 Location: Dark forest Posts: 793 Downloads: 316 Uploads: 0	One of the memory chips was faulty. I removed it and now computer runs perfectly. Thank you all for your help! Couldn't have diagnosed the problem myself. __________________ “Every generation laughs at the old fashions, but follows religiously the new.” -Henry David Thoreau