Passengers tell airline to take us home!

bookworm_020 · 11-17-10, 12:45 AM

Ryanair isn't winning any customer service awards....

http://www.theaustralian.com.au/news...-1225955043236

Got to hand it to the passengers!

papa_smurf · 11-17-10, 05:41 AM

Ah, good 'ole Ryanair.......

Schroeder · 11-17-10, 06:33 AM

Say about the French what you will, but they have the balls to stand up if something isn't right.

Herr-Berbunch · 11-17-10, 06:43 AM

I thought Ryanair's understanding of an airport just outside Paris was Belgium!

Penguin · 11-17-10, 06:49 AM

@ Herr-Berbunch

Ryanair, providing cattle transports since 1985!

The same happened in the summer at a flight from Rome till Weeze (Düsseldorf). 3 hours delay, start 5 minutes before midnight so the cheap arseclowns don't have to provide a hotel. In the air the passengers were informed that they land in Hahn (Frankfurt). One hour wait for a bus with a sleepy driver and no toilets. 5 hour ride till Weeze. One 0.5 litre bottle of water for each passenger, provided in Rome. No more drinks (hottest days of the year) no food. No excuses, no compensations till now, lawsuit still pending! **** Ryanair!

(didn't happen to me though, I would have plundered the stocks on the plane)

Herr-Berbunch · 11-17-10, 08:15 AM

I've never heard a good word about Ryanair, and I have a good friend who's one of their pilots. Hmmm, was it him I wonder?

EasyJet do flights from about six Moroccan airports to either CDG or Orly, I'd use them over Why-in-air anyday!

Penguin · 11-17-10, 08:34 AM

The pilots are certainly the only competent folks who work for them.

EasyJet is a definitely good alternative, or AirBerlin. They treat their passengers at least a little like humans.

Ryanair even tries to shut down their critics, like this beautiful website: http://www.ihateryanair.org/ which provides dozens of other funny Ryanair stories. The official reason to shut them down was because they used their good name to earn the fortune of 322 pound with the page

. Here's a link to the story: http://www.managementtoday.co.uk/go/...ite-shot-down/

Herr-Berbunch · 11-17-10, 09:12 AM

Quote:

...that it wasn’t defamatory – because there was already so much dissatisfaction with Ryanair’s services that he wasn’t actually damaging its reputation...

CCIP · 11-17-10, 09:27 AM

Yikes, I keep hearing these relatively nasty stories about low-cost airlines in Europe being extremely inconsiderate with their customers - and that it's really a corporate culture thing, unfortunately.

I've certainly had an experience with a pretty unlucky flight on the big US budget carrier, Southwest (got delayed by hours, then diverted), but I have to hand it to them for keeping it professional and getting us there, even hours late and at a very obvious loss to the company.

The policy should always be about the customer. Do your best for them, even at a loss to yourself, and they'll be back with you tomorrow to make it up. Sad how a lot of service providers think that being cheap will be enough to keep bringing people to them

Jimbuna · 11-17-10, 12:00 PM

I've never flown with them thankfully but the wife and daughter have and they both tell me they are a dreadful airline.

Tchocky · 11-17-10, 02:53 PM

I fly on Ryanair very regularly, and the product is overall excellent for the price paid. Horrific exceptions abound.

Example, this afternoon I flew from Dublin to Eindhoven for €25. The flight was uneventful and uncomfortable.
I end up travelling rather a lot, and the highest fare I've paid on a Ryanair flight this year has been £34, which I found to be rather a lot. Now, you get screwed on certain things - airports can be difficult to get to and very pricey to use, the comfort levels on the aircraft are rock-bottom (pun intended), and the scheduling can be abysmal. But if you're paying less than €20 for the privilege, then cease and desist mit zer grumping

I fly Aer Lingus and BA a lot as well, and they've consistently had better service, more convenient flights, and higher fares. Not always massively higher, but never lower. I always prefer to fly Aer Lingus, but it's just not possible.

Herr-Berbunch · 11-18-10, 10:57 AM

You get what you pay for, I suppose.

11-18-10, 12:21 PM

Quote:

You get what you pay for, I suppose.

Exactly, if I want to go to Manchester for a pint on a flight that costs the same as a pint then its Ryanair.
If I want a decent flight to a specific locations where such luxuries as having baggage are included then I go on a proper airline and pay a proper price

Tchocky · 11-18-10, 04:58 PM

Just booked to Vienna with Air Berlin and Aer Lingus for the end of December. Thought I was getting ripped off, checked Ryanair to Bratislava instead, €5 in the difference. Busy time I guess

bookworm_020 · 11-18-10, 09:38 PM

I've flown easyjet and ryanair, and I'd pick Easyjet any day of the week.

11-17-10, 12:45 AM	#1
bookworm_020 Navy Seal Join Date: Aug 2005 Location: Sinking ships off the Australian coast Posts: 5,966 Downloads: 1 Uploads: 0	Passengers tell airline to take us home! Ryanair isn't winning any customer service awards.... http://www.theaustralian.com.au/news...-1225955043236 Got to hand it to the passengers! __________________ "There is always one person in any organization who knows whats going on, That person must be fired"

11-17-10, 05:41 AM	#2
papa_smurf Ocean Warrior Join Date: Jul 2007 Location: High Peak, Derbyshire Posts: 2,851 Downloads: 33 Uploads: 0	Ah, good 'ole Ryanair....... __________________

11-17-10, 06:33 AM	#3
Schroeder Navy Seal Join Date: Apr 2008 Location: Banana Republic of Germany Posts: 6,170 Downloads: 62 Uploads: 0	Say about the French what you will, but they have the balls to stand up if something isn't right. __________________ Putting Germ back into Germany.

11-17-10, 06:43 AM	#4
Herr-Berbunch Kaiser Bill's batman Join Date: May 2010 Location: AN72 Posts: 13,203 Downloads: 76 Uploads: 0	I thought Ryanair's understanding of an airport just outside Paris was Belgium! __________________

11-17-10, 08:15 AM	#6
Herr-Berbunch Kaiser Bill's batman Join Date: May 2010 Location: AN72 Posts: 13,203 Downloads: 76 Uploads: 0	I've never heard a good word about Ryanair, and I have a good friend who's one of their pilots. Hmmm, was it him I wonder? EasyJet do flights from about six Moroccan airports to either CDG or Orly, I'd use them over Why-in-air anyday! __________________

11-17-10, 06:49 AM	#5
Penguin Ocean Warrior Join Date: Mar 2010 Location: Rheinische Republik Posts: 3,322 Downloads: 92 Uploads: 0	@ Herr-Berbunch Ryanair, providing cattle transports since 1985! The same happened in the summer at a flight from Rome till Weeze (Düsseldorf). 3 hours delay, start 5 minutes before midnight so the cheap arseclowns don't have to provide a hotel. In the air the passengers were informed that they land in Hahn (Frankfurt). One hour wait for a bus with a sleepy driver and no toilets. 5 hour ride till Weeze. One 0.5 litre bottle of water for each passenger, provided in Rome. No more drinks (hottest days of the year) no food. No excuses, no compensations till now, lawsuit still pending! **** Ryanair! (didn't happen to me though, I would have plundered the stocks on the plane)

11-17-10, 08:34 AM	#7
Penguin Ocean Warrior Join Date: Mar 2010 Location: Rheinische Republik Posts: 3,322 Downloads: 92 Uploads: 0	The pilots are certainly the only competent folks who work for them. EasyJet is a definitely good alternative, or AirBerlin. They treat their passengers at least a little like humans. Ryanair even tries to shut down their critics, like this beautiful website: http://www.ihateryanair.org/ which provides dozens of other funny Ryanair stories. The official reason to shut them down was because they used their good name to earn the fortune of 322 pound with the page . Here's a link to the story: http://www.managementtoday.co.uk/go/...ite-shot-down/

11-17-10, 09:27 AM	#9
CCIP Navy Seal Join Date: Apr 2005 Location: Waterloo, Canada Posts: 8,700 Downloads: 29 Uploads: 2	Yikes, I keep hearing these relatively nasty stories about low-cost airlines in Europe being extremely inconsiderate with their customers - and that it's really a corporate culture thing, unfortunately. I've certainly had an experience with a pretty unlucky flight on the big US budget carrier, Southwest (got delayed by hours, then diverted), but I have to hand it to them for keeping it professional and getting us there, even hours late and at a very obvious loss to the company. The policy should always be about the customer. Do your best for them, even at a loss to yourself, and they'll be back with you tomorrow to make it up. Sad how a lot of service providers think that being cheap will be enough to keep bringing people to them __________________ There are only forty people in the world and five of them are hamburgers. -Don Van Vliet (aka Captain Beefheart)

11-17-10, 12:00 PM	#10
Jimbuna Chief of the Boat Join Date: Feb 2006 Location: 250 metres below the surface Posts: 190,473 Downloads: 63 Uploads: 13	I've never flown with them thankfully but the wife and daughter have and they both tell me they are a dreadful airline. __________________ Wise men speak because they have something to say; Fools because they have to say something. Oh my God, not again!!

11-17-10, 02:53 PM	#11
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	I fly on Ryanair very regularly, and the product is overall excellent for the price paid. Horrific exceptions abound. Example, this afternoon I flew from Dublin to Eindhoven for €25. The flight was uneventful and uncomfortable. I end up travelling rather a lot, and the highest fare I've paid on a Ryanair flight this year has been £34, which I found to be rather a lot. Now, you get screwed on certain things - airports can be difficult to get to and very pricey to use, the comfort levels on the aircraft are rock-bottom (pun intended), and the scheduling can be abysmal. But if you're paying less than €20 for the privilege, then cease and desist mit zer grumping I fly Aer Lingus and BA a lot as well, and they've consistently had better service, more convenient flights, and higher fares. Not always massively higher, but never lower. I always prefer to fly Aer Lingus, but it's just not possible. __________________ [SIGPIC][/SIGPIC]

11-18-10, 10:57 AM	#12
Herr-Berbunch Kaiser Bill's batman Join Date: May 2010 Location: AN72 Posts: 13,203 Downloads: 76 Uploads: 0	You get what you pay for, I suppose. __________________

11-18-10, 04:58 PM	#14
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	Just booked to Vienna with Air Berlin and Aer Lingus for the end of December. Thought I was getting ripped off, checked Ryanair to Bratislava instead, €5 in the difference. Busy time I guess __________________ [SIGPIC][/SIGPIC]

11-18-10, 09:38 PM	#15
bookworm_020 Navy Seal Join Date: Aug 2005 Location: Sinking ships off the Australian coast Posts: 5,966 Downloads: 1 Uploads: 0	I've flown easyjet and ryanair, and I'd pick Easyjet any day of the week. __________________ "There is always one person in any organization who knows whats going on, That person must be fired"