[TEC] "Just the facts Ma'am, Just the Facts"

lurker_hlb3 · 12-01-09, 07:39 PM

One of the biggest problems I have as a mod builder is trouble shooting problems reported by users. Most of the time all I will get is “so and so is broke” or “such and such no longer works”, and will have to go back and forth with the users to get all the details. It would be nice to be able to reach through the screen and do the "Vulcan Mind Meld" for information about the user’s problem, but that is just not possible. When trouble shooting, I need the following information:

Date
Location
Type of Sub
Flotilla
Mods (in install order)
other relevant facts

I don’t thing that the above info is an unreasonable request and if people would follow these guidelines I will be able to resolve the reported problem in a timely manner

Lurker

12-01-09, 07:39 PM	#1
lurker_hlb3 Admiral Join Date: Apr 2005 Location: San Diego Calif Posts: 2,290 Downloads: 187 Uploads: 12	[TEC] "Just the facts Ma'am, Just the Facts" One of the biggest problems I have as a mod builder is trouble shooting problems reported by users. Most of the time all I will get is “so and so is broke” or “such and such no longer works”, and will have to go back and forth with the users to get all the details. It would be nice to be able to reach through the screen and do the "Vulcan Mind Meld" for information about the user’s problem, but that is just not possible. When trouble shooting, I need the following information: Date Location Type of Sub Flotilla Mods (in install order) other relevant facts I don’t thing that the above info is an unreasonable request and if people would follow these guidelines I will be able to resolve the reported problem in a timely manner Lurker