HP Compaq Presario breakdown

Onkel Neal · 05-08-09, 10:06 AM

Back in March 2007 I bought a pair of laptops to send my kids off to college with. Last week one stopped working. After checking with the HP tech site, I found there is a known defect with a long list of HP laptops.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=ca&docname=c01087277

I checked and the product numbers checked, so I called their tech support. Naturally this program ended 8 days ago, so HP will not repair the laptop. After speaking to a supervisor, he was pretty blunt about it.

Just a little feedback about HP computers for you. Operating life of 2 years is pretty bad.

AVGWarhawk · 05-08-09, 10:16 AM

Makes you feel insignificant in the world, no? The warranty always runs out just as you need it. Two years is awful for a computer to last. Although, a laptop suffers a bit more as it is carried around. We would look awfully silly with a desktop under our arm heading to class

Live and learn as they say.

SteamWake · 05-08-09, 10:32 AM

Was it an 1600-1800 by any chance?

I need some parts, specifically a display

Onkel Neal · 05-08-09, 10:38 AM

Yeah, I completely understand computer warranties are pretty brief, no problem with that. However, I am not satisifed when a complete line of a particular product has a widespread and known defect, and the company extends the warranty basically to do a product recall, but only for a window that is significantly shorter than the expected life of the product. If the problem is random and rare, ok, I can handle that. If the problem is systemic, the remedy should be too. Basically what they are saying to me is "yes we sold you a PC with a design defect, we know they all have this problem, and 2 years is about all you can expect for your money".

That's not acceptable. This isn't over yet.

Quote:

Originally Posted by SteamWake

Was it an 1600-1800 by any chance?

I need some parts, specifically a display

It's a V6205.

SteamWake · 05-08-09, 10:56 AM

Quote:

Originally Posted by Neal Stevens

Yeah, I completely understand computer warranties are pretty brief, no problem with that. However, I am not satisifed when a complete line of a particular product has a widespread and known defect, and the company extends the warranty basically to do a product recall, but only for a window that is significantly shorter than the expected life of the product. If the problem is random and rare, ok, I can handle that. If the problem is systemic, the remedy should be too. Basically what they are saying to me is "yes we sold you a PC with a design defect, we know they all have this problem, and 2 years is about all you can expect for your money".

That's not acceptable. This isn't over yet.

It's a V6205.

Rats...

AVGWarhawk · 05-08-09, 11:00 AM

I agree. A defect is a defect is a defect. Announcing it as a defect and will cover the product under the defect should carry on as long as that particular product is still functional and will remain functional when the defect rears its head and repairing the defect will have continued use of the product. In short, HP is saying grab your ankles and tough sh!t. Bad business. I would go after them if for anything some sort of satisfaction. A nice discount on a new computer or something of that nature. Damn the torpedoes, full steam ahead.

Arclight · 05-08-09, 11:25 AM

Aye, rip them a new one.

Peto · 05-08-09, 03:55 PM

Quote:

Originally Posted by AVGWarhawk

I agree. A defect is a defect is a defect. Announcing it as a defect and will cover the product under the defect should carry on as long as that particular product is still functional and will remain functional when the defect rears its head and repairing the defect will have continued use of the product. In short, HP is saying grab your ankles and tough sh!t. Bad business. I would go after them if for anything some sort of satisfaction. A nice discount on a new computer or something of that nature. Damn the torpedoes, full steam ahead.

Been there--done that. And I'm good at getting what I want from TS CS people (I've been a manager of both so know what to say). Trying to get satisfaction from HP isn't worth the frustration you'll have to endure. I get angry everytime I read about them sticking it to another customer. Let your next purchase do the talking as well as what you tell your friends.

Onkel Neal · 06-03-09, 07:51 AM

Quote:

Originally Posted by Neal Stevens

Yeah, I completely understand computer warranties are pretty brief, no problem with that. However, I am not satisifed when a complete line of a particular product has a widespread and known defect, and the company extends the warranty basically to do a product recall, but only for a window that is significantly shorter than the expected life of the product. If the problem is random and rare, ok, I can handle that. If the problem is systemic, the remedy should be too. Basically what they are saying to me is "yes we sold you a PC with a design defect, we know they all have this problem, and 2 years is about all you can expect for your money".

That's not acceptable. This isn't over yet.

It's a V6205.

Success! I contacted the office in Houston (not a tech support number) and a company rep hooked me up with a prepaid shipping box and repair ticket. Laptop went out and returned with a new system board a few days later, working like a champ.

AVGWarhawk · 06-03-09, 08:00 AM

And justice for all!

05-08-09, 10:37 AM

Compaq Presario?
had one,insured it for 3 years,
having it insured was the best safeguard I took,
First in 3 months the drive went,
had it replaced,
in its second year
then the graphics card went,
when replaced the Realtec audio went missing,
figure that one

as I had it insured for 3 times the value,
knowing computers get cheaper,
I got a new Computer in the store,
Not Compaq Presario,
lesson learned.

lissiegb · 09-02-09, 08:16 AM

Thanks a million!! I`ll try that. I have alreaday tried tech support and it turned out a dead end. Let you know if I could get through burocracy (in my case much difficult as Im residing in Argentina!!)

05-08-09, 10:06 AM	#1
Onkel Neal Born to Run Silent Join Date: Jan 1997 Location: Cougar Trap, Texas Posts: 21,385 Downloads: 541 Uploads: 224	HP Compaq Presario breakdown Back in March 2007 I bought a pair of laptops to send my kids off to college with. Last week one stopped working. After checking with the HP tech site, I found there is a known defect with a long list of HP laptops. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=ca&docname=c01087277 I checked and the product numbers checked, so I called their tech support. Naturally this program ended 8 days ago, so HP will not repair the laptop. After speaking to a supervisor, he was pretty blunt about it. Just a little feedback about HP computers for you. Operating life of 2 years is pretty bad. __________________ SUBSIM - 26 Years on the Web

05-08-09, 10:16 AM	#2
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,265 Downloads: 90 Uploads: 0	Makes you feel insignificant in the world, no? The warranty always runs out just as you need it. Two years is awful for a computer to last. Although, a laptop suffers a bit more as it is carried around. We would look awfully silly with a desktop under our arm heading to class Live and learn as they say. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

05-08-09, 10:32 AM	#3
SteamWake Rear Admiral Join Date: Mar 2005 Posts: 13,224 Downloads: 5 Uploads: 0	Was it an 1600-1800 by any chance? I need some parts, specifically a display __________________ Follow the progress of Mr. Mulligan : http://www.subsim.com/radioroom/showthread.php?t=147648

05-08-09, 11:00 AM	#6
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,265 Downloads: 90 Uploads: 0	I agree. A defect is a defect is a defect. Announcing it as a defect and will cover the product under the defect should carry on as long as that particular product is still functional and will remain functional when the defect rears its head and repairing the defect will have continued use of the product. In short, HP is saying grab your ankles and tough sh!t. Bad business. I would go after them if for anything some sort of satisfaction. A nice discount on a new computer or something of that nature. Damn the torpedoes, full steam ahead. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

05-08-09, 11:25 AM	#7
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Aye, rip them a new one. __________________ Contritium praecedit superbia.

06-03-09, 08:00 AM	#10
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,265 Downloads: 90 Uploads: 0	And justice for all! __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

05-08-09, 10:37 AM	#11
owner20071963 Stowaway Posts: n/a Downloads: Uploads:	Compaq Presario? had one,insured it for 3 years, having it insured was the best safeguard I took, First in 3 months the drive went, had it replaced, in its second year then the graphics card went, when replaced the Realtec audio went missing, figure that one as I had it insured for 3 times the value, knowing computers get cheaper, I got a new Computer in the store, Not Compaq Presario, lesson learned.

09-02-09, 08:16 AM	#12
lissiegb Nub Join Date: Sep 2009 Posts: 2 Downloads: 0 Uploads: 0	Thanks a million!! I`ll try that. I have alreaday tried tech support and it turned out a dead end. Let you know if I could get through burocracy (in my case much difficult as Im residing in Argentina!!)