Microsoft support: 82 euros per call

Skybird · 09-21-07, 07:55 AM

http://www.welt.de/webwelt/article12...ro_kostet.html

I missed this so far, but checked their website, and found: yes, it's true, in germany calling the Microsoft support for vista and Office 2007 costs you 0.14 cents telephone fees and 72 Euros as payment for Microsoft dealing with your question. Microsoft says that is okay since their "service personell in the call centre is highly qualified." I think it indicates something different: that they do not want you to call them and waste their precious time.

If you buy vista not as OEM, but separately, you have the first 90 days free. After that it's cash day for Ms if you need their help. OEM versions do not have this 90 days perios of time.

Qualified or not, wether it be computer related problems or telephone companies: whenever I had tried a telephone hotline is earlier years, it was a complete 100% failure and a total waste of time and money, without a single exception.

Service according to uncle Bill: "Get milked!" Saves your bones from breaking when carrying too much money. I must admit, customer service is something very different in my understanding.

Dowly · 09-21-07, 08:18 AM

"Highly qualified"?!

Hey I can say "Well... that's because Vista sucks, you shouldnt have bough it! Thanks for the 72€. Have a nice day" too.

Letum · 09-21-07, 08:22 AM

boo to this kind of thing!

The Avon Lady · 09-22-07, 12:29 PM

All of a sudden the Europeans aren't happy with the weak dollar.

:p

Jimbuna · 09-22-07, 03:15 PM

Quote:

Originally Posted by Dowly

"Highly qualified"?!

Hey I can say "Well... that's because Vista sucks, you shouldnt have bough it! Thanks for the 72€. Have a nice day" too.

LMAO :rotfl:

09-21-07, 07:55 AM	#1
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 42,604 Downloads: 10 Uploads: 0	Microsoft support: 82 euros per call http://www.welt.de/webwelt/article12...ro_kostet.html I missed this so far, but checked their website, and found: yes, it's true, in germany calling the Microsoft support for vista and Office 2007 costs you 0.14 cents telephone fees and 72 Euros as payment for Microsoft dealing with your question. Microsoft says that is okay since their "service personell in the call centre is highly qualified." I think it indicates something different: that they do not want you to call them and waste their precious time. If you buy vista not as OEM, but separately, you have the first 90 days free. After that it's cash day for Ms if you need their help. OEM versions do not have this 90 days perios of time. Qualified or not, wether it be computer related problems or telephone companies: whenever I had tried a telephone hotline is earlier years, it was a complete 100% failure and a total waste of time and money, without a single exception. Service according to uncle Bill: "Get milked!" Saves your bones from breaking when carrying too much money. I must admit, customer service is something very different in my understanding. __________________ If you feel nuts, consult an expert.

09-21-07, 08:22 AM	#3
Letum Navy Seal Join Date: Feb 2005 Location: York - UK Posts: 6,079 Downloads: 43 Uploads: 0	boo to this kind of thing! __________________

09-22-07, 12:29 PM	#4
The Avon Lady Über Mom Join Date: May 2005 Location: Jerusalem, Israel Posts: 6,147 Downloads: 5 Uploads: 0	All of a sudden the Europeans aren't happy with the weak dollar. :p __________________ "Victory will come to us from the wombs of our women." - Houari Boumedienne, President of Algeria, Speech before the UN, 1974

09-21-07, 08:18 AM	#2
Dowly Lucky Jack Join Date: Apr 2005 Location: Finland Posts: 25,052 Downloads: 32 Uploads: 0	"Highly qualified"?! Hey I can say "Well... that's because Vista sucks, you shouldnt have bough it! Thanks for the 72€. Have a nice day" too.