BA and it's IT systems problems

[Mr Quatro]

I got to wondering how such a giant in the aircraft industry could have so many problems: http://www.reuters.com/article/us-br...-idUSKBN18P01O

Then I got to the bottom of the article ... other giants should be aware.

The GMB union said that BA's IT systems had shortcomings after they made a number of staff redundant and shifted their work to India in 2016.

"This could have all been avoided. BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India," Mick Rix, GMB National Officer for Aviation, said.

Plus BA started charging for snacks

[STEED]

Running Windows 10, too much info going back to Microsoft caused a crash.

[Jimbuna]

BA chief executive Alex Cruz says he will not resign and that flight disruption had nothing to do with cutting costs.

http://www.bbc.co.uk/news/uk-40083778

[Catfish]

BA Chief Executive Alex Cruz said the root of the problem, which also affected passengers trying to fly into Britain, had been a power surge on Saturday morning which hit BA's flight, baggage and communication systems. It was so strong it also rendered the back-up systems ineffective, he said

So? Power surge. What has that to do with Win 10?

This could have all been avoided. BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India," Mick Rix, GMB National Officer for Aviation, said

I take it inviting workers to England and pay them better was out of the question.

[Rockstar]

Shut down could also be related to the recent religious fervor.

[McBeck]

I have worked in IT outsourcing and offshoring since 2009 and moving IT to India is in itself not a problem anymore than it is moving it to any other country. Our IT service quality and customer satisfaction rose with the move...

We can only speculate into if that move made any impact.

No, what I wonder about is the power surge problem. Any serious business with a 24/7 availability requirement must build critical IT systems with redundans.
That means spreading production systems over more than one datacenter and with different powersources and hooking up to separate powergrids.

If power was indeed the problem, then BA has a MUCH bigger and fundamental IT design problem...offshoring is insignificant in that perspective.