Error : Cannot initialize 3D engine

[SabreHawk]

Ok well I got the connection failure fixed by uninstalling and reinstalling SH5 as per the tech support's adivse saying that the system restore I did this morning played havoc with the registry.

But now after the game launches and connects to the server and then I skip the intro I get a dialog saying "Cannot initialize 3D engine" and an ok button in the box though I cant click on it as I have to mouse pointer at that point. So I just hit "enter" key and the game closes.

Any ideas, or anyone run into this? Yes i tried restarting my computer, but still does this. Will prbably have call support again with this, but I thought I'd ask here first.