Problems with Strategy First... (w/ Sonalysts response)

Cale · 12-14-05, 03:01 PM

Hi Jamie,

As I've had problems finding a Canadian retailer that's carrying (or at least listing) DW, I decided to order the game online from Strategy First. I have to admit I haven't been too impressed with their service to this point.

I ordered the game online on Dec. 6 and received an email later that day saying my order had been processed and shipped. 9 days later, I haven't received my shipment, nor have Strategy First even supplied me with a UPS tracking number. Further, I sent two emails to request info on the whereabouts of my order and have had no response. I've sent a third email telling them if I don't have a response by 12 noon this Friday (Dec 16), I'm calling VISA to reverse the payment.

In no way do I think this reflects on SCS. In fact, having played the demo, all I can say is that you guys have put together a superb sim. It's just frustrating to have not gotten any response from SF. I've thought about ordering the manual, but judging by their performance thus far, I'm better off printing it from the disc.

To those contemplating ordering DW online from Strategy First: don't expect quick service

Cheers,

Cale

12-14-05, 03:01 PM	#1
Cale Watch Join Date: Aug 2004 Location: Toronto, Ontario, Canada Posts: 18 Downloads: 0 Uploads: 0	Problems with Strategy First... (w/ Sonalysts response) Hi Jamie, As I've had problems finding a Canadian retailer that's carrying (or at least listing) DW, I decided to order the game online from Strategy First. I have to admit I haven't been too impressed with their service to this point. I ordered the game online on Dec. 6 and received an email later that day saying my order had been processed and shipped. 9 days later, I haven't received my shipment, nor have Strategy First even supplied me with a UPS tracking number. Further, I sent two emails to request info on the whereabouts of my order and have had no response. I've sent a third email telling them if I don't have a response by 12 noon this Friday (Dec 16), I'm calling VISA to reverse the payment. In no way do I think this reflects on SCS. In fact, having played the demo, all I can say is that you guys have put together a superb sim. It's just frustrating to have not gotten any response from SF. I've thought about ordering the manual, but judging by their performance thus far, I'm better off printing it from the disc. To those contemplating ordering DW online from Strategy First: don't expect quick service Cheers, Cale