Error Cant Connect issue - specific question

Deepbluesea · 12-20-10, 08:18 PM

Hi everyone - first time post - Been an avid SH3 player for a while - I finally decided that SH5 + mods would be a more than worthwhile investment.

Having purchased the game off steam and downloaded a heap of mods... I thought I was ready to go.

However after creating my ubi.com account and clicking to login - i get the 'cant connect to Ubi master server.. please verify internet connection and try again'

I searched on here and other forums.. and ticked off all the common problems with such a complaint... no proxy... firewall disabled (even uninstalled Comodo) - ubilauncher given admin rights - hosts file checked and aok - windows fully updated... etc and nothing helped.

I then looked at the ubisoft launcher and came across the launcher.log.txt file, the last entry on this log said "Unable to decode users password." so my question is this - will this be causing the unable to connect error? and if so is it something I can alter client side or is at Ubisofts end?

Im pretty eager after waiting all this time to play SH5 - so any help appreciated and thanks for taking the time to read this.

Gerald · 12-20-10, 08:25 PM

and you have come to the right place to get further help!

GT182 · 12-20-10, 08:59 PM

Make sure you are using the correct password for your UBI account to log in. Passwords are case sensitive..... Capitol and small letters will mess with your logging in.

THE_MASK · 12-20-10, 09:32 PM

Does the game launch if you ,start game from the SH5 launch icon in the main game folder . (not the one that says icon but the other one)

Deepbluesea · 12-20-10, 09:45 PM

@GT - yeh that was one of my thoughts - but I logged into ubi forums - with the user/pass to ask a question - it allowed me to log on their fine.

@sober - whether I load through the game folder or steam or desktop shortcut - it goes straight to the logo loading screen (the little square box with the periscope etc ) then it goes to the ubilauncher screen - when I click to login - i then get the error message.

Thanks for the replies.

EDIT - on the orbitdll launcher log (unside the Ubisoft launcher folder) - well my log looks exactly like this guys :- (and I am definately not on a proxy)

http://forums.ubi.com/eve/forums/a/tpc/f/1121062387/m/5971005268 -

The only difference being his just hung there while mine gives the error message : - these are the last 6 lines of my orbitdll launcher log

2010-12-21 16:31:32 [5044] [DEBUG ] HttpProxyConfig.cpp (358) : No proxy needed, creating direct connection to 94.236.62.146
2010-12-21 16:31:33 [5044] [DEBUG ] ProxyConn.cpp (226) : Successfully connected to satellite
2010-12-21 16:31:33 [ 272] [DEBUG ] ProxyConn.cpp (80) : Connection was closed
2010-12-21 16:31:33 [5044] [DEBUG ] mg/orbitdll/ProxyConn.h (251) : SendRecv failed while waiting for class mg::protocols::SatelliteAuthRsp
2010-12-21 16:31:33 [5044] [ERROR ] ProxyClient.cpp (279) : connection to massgate broken
2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com/orbit
2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (301) : Resolve did not result in an address for static3.cdn.ubi.com/orbit, bailing

Deepbluesea · 12-20-10, 11:37 PM

Issue solved -

apparently the ubisoft launcher corrupted itself when updating via steam - resulting in it not reading my password correctly.

Downloaded complete version from ubisoft direct - uninstalled old steam version and placed new version in its place and its all working sweet

Thanks for the replies.

12-20-10, 08:18 PM	#1
Deepbluesea Nub Join Date: Dec 2010 Posts: 4 Downloads: 18 Uploads: 0	Error Cant Connect issue - specific question Hi everyone - first time post - Been an avid SH3 player for a while - I finally decided that SH5 + mods would be a more than worthwhile investment. Having purchased the game off steam and downloaded a heap of mods... I thought I was ready to go. However after creating my ubi.com account and clicking to login - i get the 'cant connect to Ubi master server.. please verify internet connection and try again' I searched on here and other forums.. and ticked off all the common problems with such a complaint... no proxy... firewall disabled (even uninstalled Comodo) - ubilauncher given admin rights - hosts file checked and aok - windows fully updated... etc and nothing helped. I then looked at the ubisoft launcher and came across the launcher.log.txt file, the last entry on this log said "Unable to decode users password." so my question is this - will this be causing the unable to connect error? and if so is it something I can alter client side or is at Ubisofts end? Im pretty eager after waiting all this time to play SH5 - so any help appreciated and thanks for taking the time to read this.

12-20-10, 08:25 PM	#2
Gerald SUBSIM Newsman Join Date: May 2008 Location: Close to sea Posts: 24,254 Downloads: 553 Uploads: 0	Velcome Aboard Deepbluesea! and you have come to the right place to get further help! __________________ Nothing in life is to be feard,it is only to be understood. Marie Curie

12-20-10, 08:59 PM	#3
GT182 Ocean Warrior Join Date: May 2005 Location: New Castle of Delaware Posts: 3,231 Downloads: 658 Uploads: 0	Make sure you are using the correct password for your UBI account to log in. Passwords are case sensitive..... Capitol and small letters will mess with your logging in. __________________ Gary No Borders, No Language, No Culture =s No Country I'm a Deplorable, and proud of it.

12-20-10, 09:45 PM	#5
Deepbluesea Nub Join Date: Dec 2010 Posts: 4 Downloads: 18 Uploads: 0	@GT - yeh that was one of my thoughts - but I logged into ubi forums - with the user/pass to ask a question - it allowed me to log on their fine. @sober - whether I load through the game folder or steam or desktop shortcut - it goes straight to the logo loading screen (the little square box with the periscope etc ) then it goes to the ubilauncher screen - when I click to login - i then get the error message. Thanks for the replies. EDIT - on the orbitdll launcher log (unside the Ubisoft launcher folder) - well my log looks exactly like this guys :- (and I am definately not on a proxy) http://forums.ubi.com/eve/forums/a/tpc/f/1121062387/m/5971005268 - The only difference being his just hung there while mine gives the error message : - these are the last 6 lines of my orbitdll launcher log 2010-12-21 16:31:32 [5044] [DEBUG ] HttpProxyConfig.cpp (358) : No proxy needed, creating direct connection to 94.236.62.146 2010-12-21 16:31:33 [5044] [DEBUG ] ProxyConn.cpp (226) : Successfully connected to satellite 2010-12-21 16:31:33 [ 272] [DEBUG ] ProxyConn.cpp (80) : Connection was closed 2010-12-21 16:31:33 [5044] [DEBUG ] mg/orbitdll/ProxyConn.h (251) : SendRecv failed while waiting for class mg::protocols::SatelliteAuthRsp 2010-12-21 16:31:33 [5044] [ERROR ] ProxyClient.cpp (279) : connection to massgate broken 2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com/orbit 2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (301) : Resolve did not result in an address for static3.cdn.ubi.com/orbit, bailing Last edited by Deepbluesea; 12-20-10 at 11:00 PM.

12-20-10, 09:32 PM	#4
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Does the game launch if you ,start game from the SH5 launch icon in the main game folder . (not the one that says icon but the other one)

12-20-10, 11:37 PM	#6
Deepbluesea Nub Join Date: Dec 2010 Posts: 4 Downloads: 18 Uploads: 0	Issue solved - apparently the ubisoft launcher corrupted itself when updating via steam - resulting in it not reading my password correctly. Downloaded complete version from ubisoft direct - uninstalled old steam version and placed new version in its place and its all working sweet Thanks for the replies.