Pls Help Bad Crash Problem

Stew U-582 · 10-14-10, 10:36 PM

Hi Guys,

Im still having problems with my SH5 install.

Ive done lots of experementing and found the trigger of the crash but
can find no way to fix it. Can anyone please help me , ill explain the
problem.

Every time I encounter an enemy ship on the surface and that ship
fires its main gun I have a complete system crash to the dreaded
blue screen. The game runs fine all the time other than under this
circumstance. There doesnt seem to be any problem with machine
gun fire or air attacks it only occours when the bigger guns try to
fire.

What ive tried so far as a solution.

I got a brand new Hard drive installed win xp pro fully updated.
Ive checked all system drivers and have updated those.
Ive updated direct X.
I tried updating visual C++ to the 2010 version but the game would
not load. so I uninstalled all Vis C++ and only have the version from
the SH5 DVD installed.
I have allso tried running the game on the lowest quality graphic
settings but no change.
Ive tried uninstalling all mods and starting a new carear but I still
have the same problem.
When I first Installed the game the detection tool that came with
SH5 gave me Green ticks in all boxes.

As I said the game runs fine all the rest of the time but its annoying
as if I get caught out on the surface by an escort and it fires its
main guns the game crashes straight away. Obviously I can avoid this
problem by "being a good sub commander" as you should never get
caught in this position. But its anoying to me to know the problem
exists.

Has anyone else experienced any similar problems ?
Is there a mod that may fix this ?

I wellcome any comments as im running out of ideas on how to fix
this. Below are my system specs , im interested in hearing from anyone
that uses a similar system. Or can comfirm they have the radeon HD 5750
video card working with this game.

Ive used DXDIAG to collect the data below

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA790GP-UD4H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X2 555 Processor, MMX, 3DNow (2 CPUs), ~3.2GHz
Memory: 3070MB RAM
Page File: 377MB used, 4578MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: None
DxDiag Version: 5.03.2600.5512 32bit Unicode

Card name: ATI Radeon HD 5700 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x68BE)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_200A1787&REV_00
Display Memory: 1024.0 MB
Current Mode: 1280 x 720 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7119 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/26/2010 12:26:36, 300544 bytes

Thanks Guys , I hope someone might be able to help me , ive tried
the UBI tech support but have received no awnser and ive been
waiting for several weeks.

Stewy

THE_MASK · 10-14-10, 11:08 PM

Its annoying , try uninstalling the game and the ubisoft game launcher which are 2 diffrent programs . Dont forget to uninstall your mods first . After that delete the SH5 folder in my programs and also the ubisoft game launcher folder which is a diffrent program . Then delete your SH5 folder in my documents if its still there . In other words delete every trace of the game then reinstall it . Maybe even go into regedit and delete from your registry by finding references to ubisoft (that is if you dont have any other ubisoft products installed) .

THE_MASK · 10-14-10, 11:19 PM

Pm me a copy of your sh5 folder in my documents , Has to be vanilla and i will play on my system and see if i get a ctd .

Stew U-582 · 10-15-10, 07:23 AM

Thanks sober,

its late at night over here in australia. Tommorow is staurday morning
ill give your procedure a try then PM the info if im still in trouble.
Im prity sure ill still get the crash as ive tried fresh installs a few times.
Nevermind , I might have missed something , ill be sure to delete everything and clean the registry.

Thanks again

Stewy

Stew U-582 · 10-19-10, 03:37 AM

OK , ive tried reinstalling everything , starting with win XP updated to sp3
latest Graphics driver , latest direct x and im still getting the same
problem. as soon as an enemy ship fires its main gun I have a complete
system crash. Ive even tried changing the bios settings they were all on
default and auto I tried slowing the cpu by 10% and memory from 4 to 3,3
I even tried removing a stick as I have 2 x 2 G ram and thought the 4 G
was causing a problem. But no effect. as I said before its not crashing to desktop but to a blue screen. some text does appear but its gone in a
second and i cant read it then the whole system reboots.
Ill send you my sh5 folder but Ill bet it works fine , I think its some
sort of system incompatability or other software problem.
Let me know how you go with my saves.

If you load the last save " No Mods on Station" or something similar and
head straight for the closest allied port and intercept the patrolling
destroyer , closing untill it starts to fire. Thats the point my game
crashes. Machine gun fire is fine but as soon as the main gun fires
I crash. I started a new carear after a fresh install and saved at this point
so you could see what happens.

Thanks Sober

Stewy

THE_MASK · 10-19-10, 03:51 AM

Did you enable the 3g switch ?
http://www.subsim.com/radioroom/showthread.php?t=169637

Originally Posted by Pintea

First of all, the patch "readme" is wrong.
The 3GB switch won't do anything performance-wise. It will just avoid errors and crashes when SH5 runs out of "memory" (addressing space actually).
And it will only matter for 32 bit systems.

Even though you only have 2GB RAM, the 3GB switch refers to _virtual memory_, not physical memory. So you can enable the 3GB switch even with 1 GB of RAM, it will help.

If you have windows vista/7, the more video RAM you have, the more your harbors will disappear ! (as paradoxical as it can be....)
That's because the video card memory uses the same 2GB of virtual memory as the game uses, so you will have less memory for the game.

As a conclusion, this will only avoid errors/crashes, and only works on 32bit systems (with more positive impact for vista/win7 uses).

Stew U-582 · 10-19-10, 04:19 AM

ill give it a try ,I dont have that line in my boot.ini
allso ive put all my memory back , 4G @ 800 DDR ram and bios settings back to default or auto as it made no dif anyway.

I tried to PM you my sh5 folder but there deosnt seem to be a way to attach files to a pm .

Stewy

THE_MASK · 10-19-10, 04:34 AM

Quote:

Originally Posted by Stew U-582

ill give it a try ,I dont have that line in my boot.ini
allso ive put all my memory back , 4G @ 800 DDR ram and bios settings back to default or auto as it made no dif anyway.

I tried to PM you my sh5 folder but there deosnt seem to be a way to attach files to a pm .

Stewy

It has nothing to do with the sticks of memory , it has to do with virtual memory on a 32 bit system .

Stew U-582 · 10-19-10, 05:28 AM

Sorry dont understand the memory stuff too well.

I tried inserting those lines and it apeared to work ok , I got the
option at bootup but it had no effect on the game, still crashed
when escorts fire main gun.

Stewy

Stew U-582 · 10-19-10, 05:36 AM

By the way im running win XP pro SP3

2 x 2GB 800 DDr3
AMD Phenom II X2 555 CPU
2 x ATI radeon HD5750 1Gb Video Cards
Gigabyte MA790GP-UD4h Motherboard

I havent had any problems with system stability or any other games
and have run SH3 & 4 , ARMA2 , Call of Duty 4 & 5 Battlefield Bad Company 2 and many other games with no probs.

Stewy

Oby · 10-19-10, 04:45 PM

Hey Stew!

I think your problem is sound related...Tell me which sound card and sound driver you use(I believe it's a HD Realtek one-Am I right?)...

Stew U-582 · 10-19-10, 06:38 PM

yes , its realtech driver ver 5.10.0.5780 sound card is onboard motherboard Gigabyte GA-MA790GP-UD4H

Oby · 10-19-10, 07:07 PM

Yup. I think that is the real reason for your CTD and many others who have the same drivers from Realtek...(including me).It is a ingame sound bug which produces CDT whenever you came near big guns.It looks like the HD Realtek sorround system 5.1 isn't fully compatible with game...

Try this:

1.Open Control panel in Windows.
2.Go to Sounds and Audio Equipment.
3.Find Additional options for Speakers(low right).
4.Change your speakers to Desktop Stereo or better to Stereo Headphones.
5.Try it in game - NO CDT anymore!
6.Report if it works for you(it works for me).

For submarine hydro CDT use Hydro fix from mod section...

For Torpedo underwater CDT fix there is still no solution(just don't use free camera when you target warships.NO CDT with freigters I think,but I'm not sure.)

Stew U-582 · 10-19-10, 10:29 PM

Well done Oby mate,

That problem has been driving me around the bend for weeks now.
I knew it was some sort of hardware or driver problem but when
the blue screen kept comming up I thought it was cpu or memory
related.
Thanks again. Im prity sure thats the end of my probs for the moment.
Now I can put all my mods back and start enjoying the game.

Allso thanks to sober for helping as well , he's ironed out all the other
problems ive had.

Good ol SubSim , you guys allways come through.

By the way im still waiting to hear from ubi about not being able to get the game to load from 3 weeks ago. it will be interesting to see if they ever reply.

Thanks

Stewy

Oby · 10-31-10, 02:02 AM

Hey Stew!

Are you still around?

I removed doppler effect from sound files...I've done some test vith 5.1 speaker configuration and it seems that CTD is gone...I'll upload modded file to filefront and I need you(becsuse you're the only one I know with the same nature of CDT) to confirm if there is no CDT anymore...Can you do that?

Here's the file(it's JSGME ready):

http://www.filefront.com/17455696/Sh...ler_Effect.rar

And don't forget to put your speakers back to 5.1 configuration before testing...

10-14-10, 10:36 PM	#1
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	Pls Help Bad Crash Problem Hi Guys, Im still having problems with my SH5 install. Ive done lots of experementing and found the trigger of the crash but can find no way to fix it. Can anyone please help me , ill explain the problem. Every time I encounter an enemy ship on the surface and that ship fires its main gun I have a complete system crash to the dreaded blue screen. The game runs fine all the time other than under this circumstance. There doesnt seem to be any problem with machine gun fire or air attacks it only occours when the bigger guns try to fire. What ive tried so far as a solution. I got a brand new Hard drive installed win xp pro fully updated. Ive checked all system drivers and have updated those. Ive updated direct X. I tried updating visual C++ to the 2010 version but the game would not load. so I uninstalled all Vis C++ and only have the version from the SH5 DVD installed. I have allso tried running the game on the lowest quality graphic settings but no change. Ive tried uninstalling all mods and starting a new carear but I still have the same problem. When I first Installed the game the detection tool that came with SH5 gave me Green ticks in all boxes. As I said the game runs fine all the rest of the time but its annoying as if I get caught out on the surface by an escort and it fires its main guns the game crashes straight away. Obviously I can avoid this problem by "being a good sub commander" as you should never get caught in this position. But its anoying to me to know the problem exists. Has anyone else experienced any similar problems ? Is there a mod that may fix this ? I wellcome any comments as im running out of ideas on how to fix this. Below are my system specs , im interested in hearing from anyone that uses a similar system. Or can comfirm they have the radeon HD 5750 video card working with this game. Ive used DXDIAG to collect the data below Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-MA790GP-UD4H BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom(tm) II X2 555 Processor, MMX, 3DNow (2 CPUs), ~3.2GHz Memory: 3070MB RAM Page File: 377MB used, 4578MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904) DX Setup Parameters: None DxDiag Version: 5.03.2600.5512 32bit Unicode Card name: ATI Radeon HD 5700 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x68BE) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_200A1787&REV_00 Display Memory: 1024.0 MB Current Mode: 1280 x 720 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: ati2dvag.dll Driver Version: 6.14.0010.7119 (English) DDI Version: 9 (or higher) Driver Attributes: Final Retail Driver Date/Size: 8/26/2010 12:26:36, 300544 bytes Thanks Guys , I hope someone might be able to help me , ive tried the UBI tech support but have received no awnser and ive been waiting for several weeks. Stewy __________________ Captain Stu from Down Under , Down Under

10-15-10, 07:23 AM	#4
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	Thanks sober, its late at night over here in australia. Tommorow is staurday morning ill give your procedure a try then PM the info if im still in trouble. Im prity sure ill still get the crash as ive tried fresh installs a few times. Nevermind , I might have missed something , ill be sure to delete everything and clean the registry. Thanks again Stewy __________________ Captain Stu from Down Under , Down Under

10-19-10, 03:37 AM	#5
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	OK , ive tried reinstalling everything , starting with win XP updated to sp3 latest Graphics driver , latest direct x and im still getting the same problem. as soon as an enemy ship fires its main gun I have a complete system crash. Ive even tried changing the bios settings they were all on default and auto I tried slowing the cpu by 10% and memory from 4 to 3,3 I even tried removing a stick as I have 2 x 2 G ram and thought the 4 G was causing a problem. But no effect. as I said before its not crashing to desktop but to a blue screen. some text does appear but its gone in a second and i cant read it then the whole system reboots. Ill send you my sh5 folder but Ill bet it works fine , I think its some sort of system incompatability or other software problem. Let me know how you go with my saves. If you load the last save " No Mods on Station" or something similar and head straight for the closest allied port and intercept the patrolling destroyer , closing untill it starts to fire. Thats the point my game crashes. Machine gun fire is fine but as soon as the main gun fires I crash. I started a new carear after a fresh install and saved at this point so you could see what happens. Thanks Sober Stewy __________________ Captain Stu from Down Under , Down Under

10-19-10, 04:19 AM	#7
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	ill give it a try ,I dont have that line in my boot.ini allso ive put all my memory back , 4G @ 800 DDR ram and bios settings back to default or auto as it made no dif anyway. I tried to PM you my sh5 folder but there deosnt seem to be a way to attach files to a pm . Stewy __________________ Captain Stu from Down Under , Down Under

10-19-10, 05:28 AM	#9
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	Sorry dont understand the memory stuff too well. I tried inserting those lines and it apeared to work ok , I got the option at bootup but it had no effect on the game, still crashed when escorts fire main gun. Stewy __________________ Captain Stu from Down Under , Down Under

10-14-10, 11:08 PM	#2
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Its annoying , try uninstalling the game and the ubisoft game launcher which are 2 diffrent programs . Dont forget to uninstall your mods first . After that delete the SH5 folder in my programs and also the ubisoft game launcher folder which is a diffrent program . Then delete your SH5 folder in my documents if its still there . In other words delete every trace of the game then reinstall it . Maybe even go into regedit and delete from your registry by finding references to ubisoft (that is if you dont have any other ubisoft products installed) .

10-14-10, 11:19 PM	#3
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Pm me a copy of your sh5 folder in my documents , Has to be vanilla and i will play on my system and see if i get a ctd .

10-19-10, 03:51 AM	#6
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Did you enable the 3g switch ? http://www.subsim.com/radioroom/showthread.php?t=169637 Originally Posted by Pintea First of all, the patch "readme" is wrong. The 3GB switch won't do anything performance-wise. It will just avoid errors and crashes when SH5 runs out of "memory" (addressing space actually). And it will only matter for 32 bit systems. Even though you only have 2GB RAM, the 3GB switch refers to _virtual memory_, not physical memory. So you can enable the 3GB switch even with 1 GB of RAM, it will help. If you have windows vista/7, the more video RAM you have, the more your harbors will disappear ! (as paradoxical as it can be....) That's because the video card memory uses the same 2GB of virtual memory as the game uses, so you will have less memory for the game. As a conclusion, this will only avoid errors/crashes, and only works on 32bit systems (with more positive impact for vista/win7 uses).

10-19-10, 05:36 AM	#10
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	By the way im running win XP pro SP3 2 x 2GB 800 DDr3 AMD Phenom II X2 555 CPU 2 x ATI radeon HD5750 1Gb Video Cards Gigabyte MA790GP-UD4h Motherboard I havent had any problems with system stability or any other games and have run SH3 & 4 , ARMA2 , Call of Duty 4 & 5 Battlefield Bad Company 2 and many other games with no probs. Stewy __________________ Captain Stu from Down Under , Down Under

10-19-10, 04:45 PM	#11
Oby Medic Join Date: Jul 2007 Location: BH7853 Posts: 169 Downloads: 458 Uploads: 0	Hey Stew! I think your problem is sound related...Tell me which sound card and sound driver you use(I believe it's a HD Realtek one-Am I right?)...

10-19-10, 06:38 PM	#12
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	yes , its realtech driver ver 5.10.0.5780 sound card is onboard motherboard Gigabyte GA-MA790GP-UD4H __________________ Captain Stu from Down Under , Down Under

10-19-10, 07:07 PM	#13
Oby Medic Join Date: Jul 2007 Location: BH7853 Posts: 169 Downloads: 458 Uploads: 0	Yup. I think that is the real reason for your CTD and many others who have the same drivers from Realtek...(including me).It is a ingame sound bug which produces CDT whenever you came near big guns.It looks like the HD Realtek sorround system 5.1 isn't fully compatible with game... Try this: 1.Open Control panel in Windows. 2.Go to Sounds and Audio Equipment. 3.Find Additional options for Speakers(low right). 4.Change your speakers to Desktop Stereo or better to Stereo Headphones. 5.Try it in game - NO CDT anymore! 6.Report if it works for you(it works for me). For submarine hydro CDT use Hydro fix from mod section... For Torpedo underwater CDT fix there is still no solution(just don't use free camera when you target warships.NO CDT with freigters I think,but I'm not sure.)

10-19-10, 10:29 PM	#14
Stew U-582 Lieutenant Join Date: Apr 2007 Location: Adelaide Australia Posts: 266 Downloads: 240 Uploads: 0	Well done Oby mate, That problem has been driving me around the bend for weeks now. I knew it was some sort of hardware or driver problem but when the blue screen kept comming up I thought it was cpu or memory related. Thanks again. Im prity sure thats the end of my probs for the moment. Now I can put all my mods back and start enjoying the game. Allso thanks to sober for helping as well , he's ironed out all the other problems ive had. Good ol SubSim , you guys allways come through. By the way im still waiting to hear from ubi about not being able to get the game to load from 3 weeks ago. it will be interesting to see if they ever reply. Thanks Stewy __________________ Captain Stu from Down Under , Down Under

10-31-10, 02:02 AM	#15
Oby Medic Join Date: Jul 2007 Location: BH7853 Posts: 169 Downloads: 458 Uploads: 0	Hey Stew! Are you still around? I removed doppler effect from sound files...I've done some test vith 5.1 speaker configuration and it seems that CTD is gone...I'll upload modded file to filefront and I need you(becsuse you're the only one I know with the same nature of CDT) to confirm if there is no CDT anymore...Can you do that? Here's the file(it's JSGME ready): http://www.filefront.com/17455696/Sh...ler_Effect.rar And don't forget to put your speakers back to 5.1 configuration before testing...