Cannot connect to master servers

Dronston · 05-14-10, 06:53 AM

Hi everybody, I'm having a curious problem.
I have not played SH5 for over a month but after the 1.2 patch was released thought I'd give it another try.

It could not auto download the patch (also not with GU.exe), when I follow the download link it says the page cannot be reached.

So I re-installed the game and tried again, no succes.
I downloaded the patch manually from a different location and installed. It now knows there is no new patch but whe the game starts to load it still says it cannot connect to the master servers because no internet connection is available.

This is all very strange, the game worked fine before and I have no other issues with my internet connection and I'm not behind a proxy.

I don't find threads describing the same problem but I don't know what could be wrong on my end. Any suggestions?

(running win 7 x64)

robbo180265 · 05-14-10, 10:11 AM

Quote:

Originally Posted by Dronston

Hi everybody, I'm having a curious problem.
I have not played SH5 for over a month but after the 1.2 patch was released thought I'd give it another try.

It could not auto download the patch (also not with GU.exe), when I follow the download link it says the page cannot be reached.

So I re-installed the game and tried again, no succes.
I downloaded the patch manually from a different location and installed. It now knows there is no new patch but whe the game starts to load it still says it cannot connect to the master servers because no internet connection is available.

This is all very strange, the game worked fine before and I have no other issues with my internet connection and I'm not behind a proxy.

I don't find threads describing the same problem but I don't know what could be wrong on my end. Any suggestions?

(running win 7 x64)

I've reinstalled the game about 5 times now without any problems, I have to say that I've not heard of anything like this before.

Consider this a bump and hopefully someone will recognise the issue. I would also advise contacting Ubisoft support.

walsh2509 · 05-14-10, 11:30 AM

I was playing a couple of hours ago and when I fired a torp just before it hit the ship the game would freeze for about 10 seconds then go again, it happened a few times but the it also happened with I was heading to port.

When I quit the game , down in the right hand corner of my toolbar next to the clock was a Yellow Triangle and when I put the cursor over it , its said something about data not saving ?

Don't know if it was the game ?

arkham1010 · 05-14-10, 02:59 PM

Another prime example of why i am boycotting this game.

robbo180265 · 05-14-10, 03:48 PM

Quote:

Originally Posted by arkham1010

Another prime example of why i am boycotting this game.

Quote:

Originally Posted by robbo180265

I've reinstalled the game about 5 times now without any problems, I have to say that I've not heard of anything like this before.

*sigh*

Dronston · 05-14-10, 04:59 PM

Not to be offensive guys but I was actually seeking some advice.
I did not want to start a SH5 bashing thread...

"I would also advise contacting Ubisoft support."

At this point it may very well be a problem on my end so I take my chances with this community first :-) Need be I will certailnly contact Ubi support. Thanks!

robbo180265 · 05-14-10, 11:17 PM

When you uninstalled the game did you use a programme like Crap cleaner to make sure that everything was removed?

I know that problems can happen if something is left behind.

Dronston · 05-15-10, 04:34 AM

Quote:

Originally Posted by robbo180265

When you uninstalled the game did you use a programme like Crap cleaner to make sure that everything was removed?

I know that problems can happen if something is left behind.

No just a basic uninstall. I will uninstall again and clean the registry of all SH5 related entries.

robbo180265 · 05-15-10, 07:29 AM

Quote:

Originally Posted by Dronston

No just a basic uninstall. I will uninstall again and clean the registry of all SH5 related entries.

That might help - let us know how you get on

Dronston · 05-16-10, 06:24 AM

Well still no go...

Uninstalled SH5. Deleted all remaning relevant folders. Cleaned the registry manually of all SH5 references. Rebooted, installed. Exact same behaviour. Upon launch it cannot download the patch, when I start the game SH5 says it has no functional internet connection...

Very strange. Guess I will contact Ubi unless somebody has another tip.

robbo180265 · 05-16-10, 06:48 AM

I cant think of anything else matey - sorry.

Dronston · 05-16-10, 06:53 AM

Thanks anyway!

doomlordis · 05-16-10, 07:20 AM

down right now , anyone else?

303_Michcich · 05-16-10, 07:27 AM

yep, cannot connect either. Ubi, what the hell is going on ? this is a joke - we need a patch to get rid of that ridiculous DRM or I`m gonna download a cra(c)k. I bought the original and just starting to regret it...

binzy62 · 05-16-10, 07:29 AM

Yep , mine has just gone as well . What the hell ... i am getting very uptight about all the crap that continues to revolve around this alfa game . Enough is enough

05-14-10, 06:53 AM	#1
Dronston Lieutenant Join Date: Jan 2008 Location: Netherlands Posts: 263 Downloads: 68 Uploads: 0	Cannot connect to master servers Hi everybody, I'm having a curious problem. I have not played SH5 for over a month but after the 1.2 patch was released thought I'd give it another try. It could not auto download the patch (also not with GU.exe), when I follow the download link it says the page cannot be reached. So I re-installed the game and tried again, no succes. I downloaded the patch manually from a different location and installed. It now knows there is no new patch but whe the game starts to load it still says it cannot connect to the master servers because no internet connection is available. This is all very strange, the game worked fine before and I have no other issues with my internet connection and I'm not behind a proxy. I don't find threads describing the same problem but I don't know what could be wrong on my end. Any suggestions? (running win 7 x64) __________________ Live to fight another day!

05-14-10, 04:59 PM	#6
Dronston Lieutenant Join Date: Jan 2008 Location: Netherlands Posts: 263 Downloads: 68 Uploads: 0	Not to be offensive guys but I was actually seeking some advice. I did not want to start a SH5 bashing thread... "I would also advise contacting Ubisoft support." At this point it may very well be a problem on my end so I take my chances with this community first :-) Need be I will certailnly contact Ubi support. Thanks! __________________ Live to fight another day!

05-16-10, 06:24 AM	#10
Dronston Lieutenant Join Date: Jan 2008 Location: Netherlands Posts: 263 Downloads: 68 Uploads: 0	Well still no go... Uninstalled SH5. Deleted all remaning relevant folders. Cleaned the registry manually of all SH5 references. Rebooted, installed. Exact same behaviour. Upon launch it cannot download the patch, when I start the game SH5 says it has no functional internet connection... Very strange. Guess I will contact Ubi unless somebody has another tip. __________________ Live to fight another day!

05-16-10, 06:53 AM	#12
Dronston Lieutenant Join Date: Jan 2008 Location: Netherlands Posts: 263 Downloads: 68 Uploads: 0	Thanks anyway! __________________ Live to fight another day!

05-16-10, 07:20 AM	#13
doomlordis Wild Night in Bangkok Join Date: Nov 2002 Posts: 179 Downloads: 12 Uploads: 0	down right now , anyone else? __________________ subs and birds!

05-14-10, 11:30 AM	#3
walsh2509 XO Join Date: Apr 2005 Posts: 410 Downloads: 18 Uploads: 0	I was playing a couple of hours ago and when I fired a torp just before it hit the ship the game would freeze for about 10 seconds then go again, it happened a few times but the it also happened with I was heading to port. When I quit the game , down in the right hand corner of my toolbar next to the clock was a Yellow Triangle and when I put the cursor over it , its said something about data not saving ? Don't know if it was the game ?

05-14-10, 02:59 PM	#4
arkham1010 Watch Join Date: Mar 2005 Posts: 23 Downloads: 7 Uploads: 0	Another prime example of why i am boycotting this game.

05-14-10, 11:17 PM	#7
robbo180265 Admiral Join Date: Oct 2006 Location: Brighton, England.Party capital of the south Posts: 2,255 Downloads: 126 Uploads: 0	When you uninstalled the game did you use a programme like Crap cleaner to make sure that everything was removed? I know that problems can happen if something is left behind.

05-16-10, 06:48 AM	#11
robbo180265 Admiral Join Date: Oct 2006 Location: Brighton, England.Party capital of the south Posts: 2,255 Downloads: 126 Uploads: 0	I cant think of anything else matey - sorry.

05-16-10, 07:27 AM	#14
303_Michcich A-ganger Join Date: May 2005 Location: Poland Posts: 80 Downloads: 82 Uploads: 0	yep, cannot connect either. Ubi, what the hell is going on ? this is a joke - we need a patch to get rid of that ridiculous DRM or I`m gonna download a cra(c)k. I bought the original and just starting to regret it...

05-16-10, 07:29 AM	#15
binzy62 Seaman Join Date: Feb 2010 Posts: 35 Downloads: 134 Uploads: 0	Yep , mine has just gone as well . What the hell ... i am getting very uptight about all the crap that continues to revolve around this alfa game . Enough is enough __________________ Acer Aspire 5739G.Intel Core 2 DuoT6500 2.10Ghz. 4Gb DDR 3 Memory.Nvidia GeForce 130M GT 1Gb DDR3.Windows 7 Home Premium.