Game uninstall problems, I need some help please!

CaptianT · 04-06-10, 01:41 AM

I have been having some problems with SH4 (using version 1.5 with TMO 1.9, Windows XP) and tried to uninstall the entire game and then reinstall it. I have tried to uninstall it through the Ubisoft game menu, through the game disc and lastly through the control panel add/remove programs all without success. Each time I tried to uninstall through these different methods, I have gotten the same message “ setup.exe has encountered a problem and needs to close.”

What should I do next? I am not very good with computers and do not want to take a chance in messing anything up by deleting the Ubisoft SH4 game file, unless I have to. I do have SH3 installed which is working well. Since I mostly play SH4, I do not want to do anything that I will regret down the road before checking with those more knowledgeable.

Any comments or suggested would be greatly appreciated!

Best regards.

Zero Niner · 04-06-10, 03:48 AM

Quote:

Originally Posted by CaptianT

Quote:

Originally Posted by CaptianT

I have been having some problems with SH4 (using version 1.5 with TMO 1.9, Windows XP) and tried to uninstall the entire game and then reinstall it. I have tried to uninstall it through the Ubisoft game menu, through the game disc and lastly through the control panel add/remove programs all without success. Each time I tried to uninstall through these different methods, I have gotten the same message “ setup.exe has encountered a problem and needs to close.”

What should I do next? I am not very good with computers and do not want to take a chance in messing anything up by deleting the Ubisoft SH4 game file, unless I have to. I do have SH3 installed which is working well. Since I mostly play SH4, I do not want to do anything that I will regret down the road before checking with those more knowledgeable.

Any comments or suggested would be greatly appreciated!

Best regards.

Not sure if this'll help but maybe remove TMO first before uninstalling SH4?

AVGWarhawk · 04-06-10, 09:21 AM

Go into the MY DOCUMENT folder and delete the SH4 folders found in there. Do a file search for any left over SH4 folders and delete them. You should be able to reinstall after that.

CaptianT · 04-06-10, 07:12 PM

Thanks for the suggestion. I did try this but stil have the same message come up and am unable to uninstall.

Munchausen · 04-07-10, 04:10 PM

Did you try some of the suggestions in this thread?

http://www.subsim.com/radioroom/showthread.php?t=133290

04-06-10, 01:41 AM	#1
CaptianT Mate Join Date: Dec 2006 Posts: 60 Downloads: 83 Uploads: 0	Game uninstall problems, I need some help please! I have been having some problems with SH4 (using version 1.5 with TMO 1.9, Windows XP) and tried to uninstall the entire game and then reinstall it. I have tried to uninstall it through the Ubisoft game menu, through the game disc and lastly through the control panel add/remove programs all without success. Each time I tried to uninstall through these different methods, I have gotten the same message “ setup.exe has encountered a problem and needs to close.” What should I do next? I am not very good with computers and do not want to take a chance in messing anything up by deleting the Ubisoft SH4 game file, unless I have to. I do have SH3 installed which is working well. Since I mostly play SH4, I do not want to do anything that I will regret down the road before checking with those more knowledgeable. Any comments or suggested would be greatly appreciated! Best regards.

04-06-10, 09:21 AM	#3
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,260 Downloads: 90 Uploads: 0	Go into the MY DOCUMENT folder and delete the SH4 folders found in there. Do a file search for any left over SH4 folders and delete them. You should be able to reinstall after that. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

04-06-10, 07:12 PM	#4
CaptianT Mate Join Date: Dec 2006 Posts: 60 Downloads: 83 Uploads: 0	Thanks for the suggestion. I did try this but stil have the same message come up and am unable to uninstall.

04-07-10, 04:10 PM	#5
Munchausen Commodore Join Date: Jul 2002 Posts: 608 Downloads: 25 Uploads: 1	Did you try some of the suggestions in this thread? http://www.subsim.com/radioroom/showthread.php?t=133290