Making a case for refund

mobucks · 03-05-10, 11:17 AM

What sorts of game breaking bugs are there that i can tell Stardock exist so i can get a refund?

I mentioned the crew morale resetting to zero after save/load, but never confirmed it myself ( play sessions lasted few minutes and i already uninstalled it)

Any help would be appreciated, i simply refuse to wait for patches and the game as is feels half finished.

Thankyou for any help and please stay on topic i can see this thread turning down a dark road but i'd much like to avoid that.

simsurfer · 03-05-10, 12:33 PM

A refund? Your funny

AVGWarhawk · 03-05-10, 12:40 PM

From a guy named Mobucks!

Supagoat · 03-05-10, 12:41 PM

None, really. There are bugs, sure, but that's to be expected with any software.

About the only reason you should get a refund is if the game fails to function - i.e. very frequent crashes, major graphical glitches, complete unplayability.

guynoir · 03-05-10, 12:44 PM

Unfortunately, I believe you missed the 'you made your bed, now lie in it' clause of the EULA you retroactively agreed to when you bought and installed the game. Sorry...

Fincuan · 03-05-10, 12:44 PM

Might be funny, but also true. Products that don't work as intended or don't work at all can generally be returned for a refund. Games are no exception. I know lots of people got a refund for their Dragon Rising, and seeing all the rants on the forums I think it's safe to assume that SH5 also has its share of issues.

Schunken · 03-05-10, 12:49 PM

In Germany you will get a refund.

"Fehlen einer zugesicherten Eigenschaft"

means:

Missing of a feature that was promised.

Germany is very customer friendly....

Andreas

wetwarev7 · 03-05-10, 12:49 PM

If you are serious about it, you should tell them what you told us, that you feel it is half finished. Just point out to them which features are unfinished and if it fits their return policy, they'll refund your money back.

IanC · 03-05-10, 12:50 PM

Try saying you thought it was for Mac.

coasterdigi · 03-05-10, 12:53 PM

While I'm not entirely pleased with the product as it currently stands, I wouldn't ask for a refund. The game, as a modding platform, is fantastic, and within a few months I think the modders here in the Subsim community will make it a truly remarkable piece of software. All of the game engine components that made SH3 and SH4 so great are still in there, they just need to be re-enabled.

And, personally, I've had one of my best Silent Hunter moments of all time with SH5 (although it was probably caused by that damn morale bug

): Yesterday I torpedoed a lone merchant at night not far to the south of Ireland. The ship was sinking slowly, so I decided to wait around for awhile until it finally slipped beneath the waves so I could get credit for my sinking.

Suddenly, a shell whizzed overhead and a huge geyser of water erupted next to the conning tower of my sub. Apparently, the ship had radioed my position and 2 destroyers were bearing down on me at flank speed, guns blazing. I, or my crew, didn't see them because it was so dark.

Anyhow, it was ridiculously satisfying to run down the ladder, jamming the "crash dive" button, while the sea was churned up by a volley of 5" shells.

Just think like a postage stamp---stick with it.

FIREWALL · 03-05-10, 01:06 PM

@ mobucks If you bought the game preorder style your probably out of luck.

If you did like I did and bought it last Saturday before any preorders even arrived you can if... you paid by Visa or Bank Debit card.

Tell them you didn't get what you paid for and they'll credit your account and tell you to return it to store you bought it at. Been there... Done this.

Btw... Why would you want to retun it ? It's being fixed by our Modders.

wetwarev7 · 03-05-10, 01:11 PM

Quote:

Originally Posted by IanC

Try saying you thought it was for Mac.

Iron Budokan · 03-05-10, 01:23 PM

I came across a thread of someone on another forum about a day or so ago. He said he brought the game back to Best Buy (I believe it was BB) and they took it back. He said the manager was shocked the game required constant Internet connection and said he was considering a policy to take back the game from anyone who purchased it.

I wish I had bookmarked it. Sorry.

If I run across it again I will def post it up.

Blood_splat · 03-05-10, 01:42 PM

I'm trying to get a refund from impulse because, frankly I can't even install it let alone play it.

It has been nothing but a pain in the asssssssssssssss.

I want to get the game on cd/dvd though, I think it should work if I take that route.

FIREWALL · 03-05-10, 01:46 PM

Quote:

Originally Posted by Iron Budokan

I came across a thread of someone on another forum about a day or so ago. He said he brought the game back to Best Buy (I believe it was BB) and they took it back. He said the manager was shocked the game required constant Internet connection and said he was considering a policy to take back the game from anyone who purchased it.

I wish I had bookmarked it. Sorry.

If I run across it again I will def post it up.

I just called the Bestbuy where I bought the game last saturday and they said I quote " We will gladly refund on THAT game."

Compton, California 310-884-6822 Marcia Asst. Mgr

03-05-10, 11:17 AM	#1
mobucks Seasoned Skipper Join Date: Jan 2010 Posts: 713 Downloads: 209 Uploads: 0	Making a case for refund What sorts of game breaking bugs are there that i can tell Stardock exist so i can get a refund? I mentioned the crew morale resetting to zero after save/load, but never confirmed it myself ( play sessions lasted few minutes and i already uninstalled it) Any help would be appreciated, i simply refuse to wait for patches and the game as is feels half finished. Thankyou for any help and please stay on topic i can see this thread turning down a dark road but i'd much like to avoid that.

03-05-10, 12:33 PM	#2
simsurfer Watch Officer Join Date: Jul 2004 Location: Pittsburgh, PA Posts: 342 Downloads: 54 Uploads: 0	A refund? Your funny __________________

03-05-10, 12:40 PM	#3
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,253 Downloads: 90 Uploads: 0	From a guy named Mobucks! __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

03-05-10, 12:49 PM	#8
wetwarev7 Grey Wolf Join Date: Oct 2005 Location: Deep Waters Posts: 871 Downloads: 31 Uploads: 0	If you are serious about it, you should tell them what you told us, that you feel it is half finished. Just point out to them which features are unfinished and if it fits their return policy, they'll refund your money back. __________________ Guess I should change my sig since SH5 has an offline mode now

03-05-10, 12:53 PM	#10
coasterdigi Sailor man Join Date: Apr 2009 Location: Cocoa Beach, FL Posts: 50 Downloads: 57 Uploads: 0	While I'm not entirely pleased with the product as it currently stands, I wouldn't ask for a refund. The game, as a modding platform, is fantastic, and within a few months I think the modders here in the Subsim community will make it a truly remarkable piece of software. All of the game engine components that made SH3 and SH4 so great are still in there, they just need to be re-enabled. And, personally, I've had one of my best Silent Hunter moments of all time with SH5 (although it was probably caused by that damn morale bug ): Yesterday I torpedoed a lone merchant at night not far to the south of Ireland. The ship was sinking slowly, so I decided to wait around for awhile until it finally slipped beneath the waves so I could get credit for my sinking. Suddenly, a shell whizzed overhead and a huge geyser of water erupted next to the conning tower of my sub. Apparently, the ship had radioed my position and 2 destroyers were bearing down on me at flank speed, guns blazing. I, or my crew, didn't see them because it was so dark. Anyhow, it was ridiculously satisfying to run down the ladder, jamming the "crash dive" button, while the sea was churned up by a volley of 5" shells. Just think like a postage stamp---stick with it. __________________ "Ending a sentence with a preposition is something up with which I will not put." -Churchill

03-05-10, 12:41 PM	#4
Supagoat Swabbie Join Date: Mar 2005 Posts: 12 Downloads: 3 Uploads: 0	None, really. There are bugs, sure, but that's to be expected with any software. About the only reason you should get a refund is if the game fails to function - i.e. very frequent crashes, major graphical glitches, complete unplayability.

03-05-10, 12:44 PM	#5
guynoir Seaman Join Date: May 2005 Posts: 39 Downloads: 3 Uploads: 0	Unfortunately, I believe you missed the 'you made your bed, now lie in it' clause of the EULA you retroactively agreed to when you bought and installed the game. Sorry...

03-05-10, 12:44 PM	#6
Fincuan Admiral Join Date: Aug 2007 Location: Suomi, sauna, puukko, perkele Posts: 2,346 Downloads: 39 Uploads: 0	Might be funny, but also true. Products that don't work as intended or don't work at all can generally be returned for a refund. Games are no exception. I know lots of people got a refund for their Dragon Rising, and seeing all the rants on the forums I think it's safe to assume that SH5 also has its share of issues.

03-05-10, 12:49 PM	#7
Schunken Medic Join Date: Feb 2006 Posts: 168 Downloads: 20 Uploads: 0	In Germany you will get a refund. "Fehlen einer zugesicherten Eigenschaft" means: Missing of a feature that was promised. Germany is very customer friendly.... Andreas

03-05-10, 12:50 PM	#9
IanC Grey Wolf Join Date: Nov 2008 Location: Running silent and deep Posts: 902 Downloads: 3 Uploads: 0	Try saying you thought it was for Mac.

03-05-10, 01:06 PM	#11
FIREWALL Eternal Patrol Join Date: Mar 2006 Location: CATALINA IS. SO . CAL USA Posts: 10,108 Downloads: 511 Uploads: 0	@ mobucks If you bought the game preorder style your probably out of luck. If you did like I did and bought it last Saturday before any preorders even arrived you can if... you paid by Visa or Bank Debit card. Tell them you didn't get what you paid for and they'll credit your account and tell you to return it to store you bought it at. Been there... Done this. Btw... Why would you want to retun it ? It's being fixed by our Modders.

03-05-10, 01:23 PM	#13
Iron Budokan Sea Lord Join Date: Dec 2006 Location: Texas Posts: 1,778 Downloads: 32 Uploads: 0	I came across a thread of someone on another forum about a day or so ago. He said he brought the game back to Best Buy (I believe it was BB) and they took it back. He said the manager was shocked the game required constant Internet connection and said he was considering a policy to take back the game from anyone who purchased it. I wish I had bookmarked it. Sorry. If I run across it again I will def post it up. __________________ "You will take on England wherever you find her ships, and you will break her power at sea." --Iron Coffins, Herbert A. Werner http://kennethmarkhoover.com

03-05-10, 01:42 PM	#14
Blood_splat Samurai Navy Join Date: Aug 2006 Location: Beneath the waves Posts: 568 Downloads: 20 Uploads: 0	I'm trying to get a refund from impulse because, frankly I can't even install it let alone play it. It has been nothing but a pain in the asssssssssssssss. I want to get the game on cd/dvd though, I think it should work if I take that route.