Having a Problem

Sailor Steve · 06-30-08, 11:01 PM

Computer idiot alert!

I've been wanting to transfer some pictures from my cell phone to my computer. My phone doesn't have a cute little card that pops out and plugs into the computer. I spent a bunch of money on a USB cable that plugs the phone into the computer. When I plugged it in, nothing happens. I get a 'New Hardware Found' message, but it doesn't seem to identify the hardware.

I followed different paths and found that it's listed as USB Mass Storage Device. When I plug in a flash drive it tells me what it is and lets me transfer data back and forth. With the phone I get nothing that refers to it or its location, so I can't take the pictures out of one folder and place them in another.

Any ideas?

07-01-08, 01:41 AM

Have you tried to see if your phone manufacturer has any software on their Website? , Motorola and nokia have got tools for their phones available,and most other brands would probably have something as well.

August · 07-01-08, 10:22 AM

Forgive me if i am stating the obvious but have you looked in "My Computer" to see if the drive is listed there? If so you should be able to open it like any other hard drive.

Tchocky · 07-01-08, 10:23 AM

If you're trying to get files from a motorola to your PC, you have my sympathies.

*looks at phone*

*anger*

AVGWarhawk · 07-01-08, 10:29 AM

Can you phone email? I email my pics to my computer.

Kratos · 07-01-08, 10:36 AM

I might be stating the obvious here as well, I use the phone menu to transfer my pics.The phone temp. powers down during transfers,then the mass storage device opens with drive 'j' in my case. might help /might not.

seafarer · 07-01-08, 10:39 AM

With most phones that don't use flash cards of some sort, the issue is usually the file format of the device not being readable by Windows. You are stuck using software from the device manufacturer, or an open source app like bitpim.

One potential other way is Bluetooth file exchange, if your phone supports the appropriate bluetooth profiles, and your computer has bluetooth.

August · 07-01-08, 11:00 AM

I take it Bluetooth doesn't refer to a dental hygiene problem...

Sailor Steve · 07-01-08, 11:26 AM

Taking everybody's suggestions in order.

@ darius359au: it's starting to look like that is my only real option. I went to Motorola's site and they say I have to use a specific dedicated cable. The generic one I bought doesn't work.

@ August: yeah, this time I actually tried the obvious first. It was when the phone didn't show up on any drives that I started to worry.

@ Tchocky: that doesn't give much hope.:rotfl:

@ AVGWarhawk: I bought this phone specifically because it can do internet - the camera was icing. Now I never use the internet because it only does the most basic stuff. Extras cost more. And no, I can't get it to e-mail.

@ Kratos: that's what Motorola's website says as well. Unfortunately it seems I either have to use their dedicated cable, or download their software. Either one costs more money than I care to spend.

@ seafarer: my phone is one of the many bitpim doesn't support.

@ August again: I can't brush - it's not waterproof. Maybe if I just floss...

Well, now I'm off to the nearest store to see if they have the correct cable. I'm thinking I should go back to the very cheapest Nokia that just makes calls. It had features I liked more that the Motorola's. Maybe I'll spend the extra money on a real digital camera...

fatty · 07-01-08, 11:31 AM

Even if you have the correct cable, when I download pictures from my Motorola L6 I must do so through the Motorola software - "Motorola Phone Tools" or something like that. These were NOT included with my phone and had to be acquired seperately. After getting that software transferring files, ringtones, and even contacts exported from MS Outlook was really painless.

fatty · 07-01-08, 11:37 AM

http://www.store.motorola.com/mot/en...tProductDetail

This I think is the software package that is needed for transferring files. You should do some more research before you plunk down the benjamins though because I haven't had to use it for a long time.

06-30-08, 11:01 PM	#1
Sailor Steve Eternal Patrol Join Date: Nov 2002 Location: High in the mountains of Utah Posts: 50,369 Downloads: 745 Uploads: 249	Having a Problem Computer idiot alert! I've been wanting to transfer some pictures from my cell phone to my computer. My phone doesn't have a cute little card that pops out and plugs into the computer. I spent a bunch of money on a USB cable that plugs the phone into the computer. When I plugged it in, nothing happens. I get a 'New Hardware Found' message, but it doesn't seem to identify the hardware. I followed different paths and found that it's listed as USB Mass Storage Device. When I plug in a flash drive it tells me what it is and lets me transfer data back and forth. With the phone I get nothing that refers to it or its location, so I can't take the pictures out of one folder and place them in another. Any ideas? __________________ “Never do anything you can't take back.” —Rocky Russo

07-01-08, 10:22 AM	#3
August Wayfaring Stranger Join Date: Apr 2005 Location: Massachusetts Posts: 23,197 Downloads: 0 Uploads: 0	Forgive me if i am stating the obvious but have you looked in "My Computer" to see if the drive is listed there? If so you should be able to open it like any other hard drive. __________________ Flanked by life and the funeral pyre. Putting on a show for you to see.

07-01-08, 10:23 AM	#4
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	If you're trying to get files from a motorola to your PC, you have my sympathies. looks at phone anger __________________ [SIGPIC][/SIGPIC]

07-01-08, 10:29 AM	#5
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,253 Downloads: 90 Uploads: 0	Can you phone email? I email my pics to my computer. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

07-01-08, 10:36 AM	#6
Kratos Ace of the Deep Join Date: Apr 2007 Posts: 1,267 Downloads: 0 Uploads: 0	I might be stating the obvious here as well, I use the phone menu to transfer my pics.The phone temp. powers down during transfers,then the mass storage device opens with drive 'j' in my case. might help /might not. __________________

07-01-08, 01:41 AM	#2
darius359au Stowaway Posts: n/a Downloads: Uploads:	Have you tried to see if your phone manufacturer has any software on their Website? , Motorola and nokia have got tools for their phones available,and most other brands would probably have something as well.

07-01-08, 10:39 AM	#7
seafarer Commodore Join Date: Feb 2005 Posts: 622 Downloads: 0 Uploads: 0	With most phones that don't use flash cards of some sort, the issue is usually the file format of the device not being readable by Windows. You are stuck using software from the device manufacturer, or an open source app like bitpim. One potential other way is Bluetooth file exchange, if your phone supports the appropriate bluetooth profiles, and your computer has bluetooth. __________________ My Father's ship, HMCS Waskesiu (K330), sank U257 on 02/24/1944 running SHIII-1.4 with GWX2.1 and SHIV-1.5 with TMO/RSRDC/PE3.3 under MS Vista Home Premium 32-bit SP1 ACER AMD Athlon 64x2 4800+, 4GB DDR2 RAM, 400GB SATA HD Antec TruePower Trio 650watt PSU BFG GeForce 8800GT/OC 512MB VRAM, Samsung 216BW widescreen (1680x1050) LCD

07-01-08, 11:00 AM	#8
August Wayfaring Stranger Join Date: Apr 2005 Location: Massachusetts Posts: 23,197 Downloads: 0 Uploads: 0	I take it Bluetooth doesn't refer to a dental hygiene problem... __________________ Flanked by life and the funeral pyre. Putting on a show for you to see.

07-01-08, 11:26 AM	#9
Sailor Steve Eternal Patrol Join Date: Nov 2002 Location: High in the mountains of Utah Posts: 50,369 Downloads: 745 Uploads: 249	Taking everybody's suggestions in order. @ darius359au: it's starting to look like that is my only real option. I went to Motorola's site and they say I have to use a specific dedicated cable. The generic one I bought doesn't work. @ August: yeah, this time I actually tried the obvious first. It was when the phone didn't show up on any drives that I started to worry. @ Tchocky: that doesn't give much hope.:rotfl: @ AVGWarhawk: I bought this phone specifically because it can do internet - the camera was icing. Now I never use the internet because it only does the most basic stuff. Extras cost more. And no, I can't get it to e-mail. @ Kratos: that's what Motorola's website says as well. Unfortunately it seems I either have to use their dedicated cable, or download their software. Either one costs more money than I care to spend. @ seafarer: my phone is one of the many bitpim doesn't support. @ August again: I can't brush - it's not waterproof. Maybe if I just floss... Well, now I'm off to the nearest store to see if they have the correct cable. I'm thinking I should go back to the very cheapest Nokia that just makes calls. It had features I liked more that the Motorola's. Maybe I'll spend the extra money on a real digital camera... __________________ “Never do anything you can't take back.” —Rocky Russo

07-01-08, 11:31 AM	#10
fatty The Old Man Join Date: Jul 2005 Location: Canada Posts: 1,448 Downloads: 10 Uploads: 0	Even if you have the correct cable, when I download pictures from my Motorola L6 I must do so through the Motorola software - "Motorola Phone Tools" or something like that. These were NOT included with my phone and had to be acquired seperately. After getting that software transferring files, ringtones, and even contacts exported from MS Outlook was really painless.

07-01-08, 11:37 AM	#11
fatty The Old Man Join Date: Jul 2005 Location: Canada Posts: 1,448 Downloads: 10 Uploads: 0	http://www.store.motorola.com/mot/en...tProductDetail This I think is the software package that is needed for transferring files. You should do some more research before you plunk down the benjamins though because I haven't had to use it for a long time.