Trying to help a buddy.....Crash on install

Cajun · 02-14-08, 07:03 PM

Buddy of mine is trying to install SH IV....and is not having any luck. Everytime he installs it....goes to play....gets to the UBI "dancing circles"...and gets a "Windows has detected....and must close....failure is SH4 executable. He's got the original disk...and recently thought it was his vid card so he upgraded ....did the online test and now everything passes.

I don't know his specs...I'm posting here...as he doesn't know about here (yet)...and we're trying to get him up and running soon. But his system does pass the online test.

Anyone have similar issues? I can get his specs soon enough. I recommended he uninstall...defrag and try the install again. Would the dump of the error help?

kiwi_2005 · 02-14-08, 08:20 PM

What OS?, is the game patched to 1.4 as Ubi added a no dvd fix in the latest patch, you wont need the dvd to play. Cause it could something as simple as not reading the dvd in the drive or its jumping and the load fails. :hmm:

Cajun · 02-14-08, 08:28 PM

Win XP SP2.
1GB ram
ATI x1950 pro 256m vid card
2.4ghz

Only fails on the upper side due to the 1GB of ram. Makes the cut on the minimum (as does mine...but mine installs).

He's only tried it with the DVD in the drive...not without....should that matter? Wierd if it does.

ETA: Oh I see what you mean...yeah that could be an issue....I don't know what speed his DVD is (or it's quality).

AVGWarhawk · 02-14-08, 08:46 PM

Perhaps dump the opening videos will do the trick. I do not know the proceedure to dump the opening videos. Perhaps someone here can direct you to these files. I have seen others with this problem. Dump the opening video and the game loads.

CaptainHaplo · 02-14-08, 08:50 PM

just rename the opening video files - or just rename the movies folder to be movies1 or something tends to work well. So he never gets the movie with the sub and poem? When you installed - make sure you install using the directx on the cd- and also install the windows media codecs. Check and make sure he hasnt download any codecs from online as they often conflict with things like game movies and cause such crashes!

Cajun · 02-14-08, 09:07 PM

Thanx guys. We're on the phone right now...we'll see it once he's re-installed.

So far he's uninstalled....defragged....and presently reinstalling. I told him NOT to use the Upgrade launcher...and actually just download 1.4 from UBI. We'll look into the movies idea....that's happened to me before on another game.

02-14-08, 07:03 PM	#1
Cajun Watch Join Date: Apr 2007 Posts: 15 Downloads: 0 Uploads: 0	Trying to help a buddy.....Crash on install Buddy of mine is trying to install SH IV....and is not having any luck. Everytime he installs it....goes to play....gets to the UBI "dancing circles"...and gets a "Windows has detected....and must close....failure is SH4 executable. He's got the original disk...and recently thought it was his vid card so he upgraded ....did the online test and now everything passes. I don't know his specs...I'm posting here...as he doesn't know about here (yet)...and we're trying to get him up and running soon. But his system does pass the online test. Anyone have similar issues? I can get his specs soon enough. I recommended he uninstall...defrag and try the install again. Would the dump of the error help?

02-14-08, 08:20 PM	#2
kiwi_2005 Eternal Patrol Join Date: May 2004 Location: Aeoteroa Posts: 7,382 Downloads: 223 Uploads: 1	What OS?, is the game patched to 1.4 as Ubi added a no dvd fix in the latest patch, you wont need the dvd to play. Cause it could something as simple as not reading the dvd in the drive or its jumping and the load fails. :hmm: __________________ RIP kiwi_2005 Those who can't laugh at themselves leave the job to others.

02-14-08, 08:46 PM	#4
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,254 Downloads: 90 Uploads: 0	Perhaps dump the opening videos will do the trick. I do not know the proceedure to dump the opening videos. Perhaps someone here can direct you to these files. I have seen others with this problem. Dump the opening video and the game loads. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

02-14-08, 08:50 PM	#5
CaptainHaplo Silent Hunter Join Date: Apr 2007 Posts: 4,404 Downloads: 29 Uploads: 0	just rename the opening video files - or just rename the movies folder to be movies1 or something tends to work well. So he never gets the movie with the sub and poem? When you installed - make sure you install using the directx on the cd- and also install the windows media codecs. Check and make sure he hasnt download any codecs from online as they often conflict with things like game movies and cause such crashes! __________________ Good Hunting! Captain Haplo

02-14-08, 08:28 PM	#3
Cajun Watch Join Date: Apr 2007 Posts: 15 Downloads: 0 Uploads: 0	Win XP SP2. 1GB ram ATI x1950 pro 256m vid card 2.4ghz Only fails on the upper side due to the 1GB of ram. Makes the cut on the minimum (as does mine...but mine installs). He's only tried it with the DVD in the drive...not without....should that matter? Wierd if it does. ETA: Oh I see what you mean...yeah that could be an issue....I don't know what speed his DVD is (or it's quality).

02-14-08, 09:07 PM	#6
Cajun Watch Join Date: Apr 2007 Posts: 15 Downloads: 0 Uploads: 0	Thanx guys. We're on the phone right now...we'll see it once he's re-installed. So far he's uninstalled....defragged....and presently reinstalling. I told him NOT to use the Upgrade launcher...and actually just download 1.4 from UBI. We'll look into the movies idea....that's happened to me before on another game.