Help! Tec. problems

Letum · 01-04-08, 09:51 PM

Im usualy able to repair all problems on my PC without help, but this one is getting to me.

Every now and again my connection just stops allowing me to view web pages.
I can Ping the web address and still continue downloading something or use a IM
program, but all webpages return a "can not connect" error.

A quick reboot solves the issue.
I use a ADSL modem/router and this problem does not occur in other PC connected via it.

My default browser is Firefox.

any help, greatly appreciated.

elite_hunter_sh3 · 01-04-08, 11:06 PM

have you tried contacting your ISP?? it might be a defective modem or something maybe wrong with either a connection or a cable.. :hmm:

Letum · 01-04-08, 11:08 PM

Quote:

Originally Posted by elite_hunter_sh3

have you tried contacting your ISP?? it might be a defective modem or something maybe wrong with either a connection or a cable.. :hmm:

I doubt the ISP will be intrested if my other PCs are working ok.

I have checked the cable...could be the router, are these prone to hardware failiure?

Seth8530 · 01-04-08, 11:31 PM

Do you have another Internet port to try? Your card could be going bad.

Letum · 01-04-08, 11:33 PM

Quote:

Originally Posted by Seth8530

Do you have another Internet port to try? Your card could be going bad.

No I don't.

You think it might be a hardware issue?
Im not sure about that as the same router and modem supply the internet to my other
PC, and thats going fine.

Peto · 01-04-08, 11:35 PM

I haven't seem many routers fail. The best way to test that though is to connect into a different port (especially since you mention other computers working in your location). Assuming they are hooked into the same router, try one of those connection.

What is more likely though: Sounds like malware to me ( I fix computers for a living). Run a decent program like adaware (www.lavasoft.com) to check that 1st. Also--check to see what programs are loading up at boot and then watch for other ones that have loaded once your problem starts. Ctrl+Alt+Del to check processes for that. It can be a pain though as there are so many things to track in there.

Try to think about what (if any) changes have occurred recently as well. New Programs loaded? Any goofy shut-down that happened? Dumping TEMP Files is a good idea (browser>Tools>Delete temp files and cookies while you're at it). You can also go Start>Run and type in %temp% and try to delete all the files that are revealed (there may be a couple you can't).

Again--while hardware is always a possibility, this one sure Feels software related to me...

Good Luck!!!

EDIR: What anti-virus do you use? Any updates to it recently before this started?

Kapitan_Phillips · 01-05-08, 08:12 AM

Quote:

Originally Posted by Letum

Quote:

Originally Posted by Seth8530

Do you have another Internet port to try? Your card could be going bad.

No I don't.

You think it might be a hardware issue?
Im not sure about that as the same router and modem supply the internet to my other
PC, and thats going fine.

Have you tried the "Repair Connection" function in My Network Places?

Usually it clears out the DNS Cache and resets things inside your computer, it works for me when my router ups and stops working.

Iceman · 01-05-08, 04:55 PM

Write down the IP address and contact your ISP's tech dept...you'll probably have to escalate the call some to someone who knows what the hack you are talking about...

I work for and ISP and we have that happen from time to time where an entire block of IP's will do just what you describe...you can surf a while then bam ur off...when you reboot your basically asking the server to re-issue the ip address and if the modem has not be actually been turned off a while it will pull the same IP again...then you go back and forth round and round....until a network admin looks at the block and notices ..."hey we have alot of service calls in our pools for internet problems with people with same problem all in the same IP address block"...
that frankly sounds exactly like what you describe or having a conflict with hardware...try switching from Ethernet to USB if possible or vice versa to isolate the problem...

but when the problem happens u can still ping...then maybe u need this other thing to use a "Winsoc" fix....

SUBMAN1 · 01-05-08, 05:03 PM

By the way, that is 99% chance a DNS server problem (If it is not a browser hijack). If it happens again, try manually entering the DNS server from your ISP or another company.

What is happening is your services that connect via IP addresses still work fine, like Messenger and such, but when you need to resolve a name to an IP address, your inability to talk to a DNS server means your computer goes 'huh'?

Is that a good way to explain it?

If worst comes to worst, simply leave your DNS servers entered manually under the hosts adapters TCP/IP settings.

-S

Letum · 01-05-08, 06:00 PM

Looks like I fixed my problem.

I set up my own DNS server so I dont have to rely on my IPS's one. No problems now.

Thanks Subman, and everyone else!

SUBMAN1 · 01-05-08, 06:07 PM

Where do I send the bill?

jk! :p

You're welcome.

-S

sonar732 · 01-05-08, 06:16 PM

Let's start simple...First, when you ping the website like yahoo.com, write down the ip address (209.191.93.52). Now type that in the url and if it comes up this time, it's a DNS issue as stated earlier.

There are a number of things that you can do from a command line. I might suggest typing ipconfig /?. This will give you the options available. More than likely, you'll have to perform a flushdns or release and renew of your ip address.

This is Mozilla Firefox's support for the issue

01-04-08, 09:51 PM	#1
Letum Navy Seal Join Date: Feb 2005 Location: York - UK Posts: 6,079 Downloads: 43 Uploads: 0	Help! Tec. problems Im usualy able to repair all problems on my PC without help, but this one is getting to me. Every now and again my connection just stops allowing me to view web pages. I can Ping the web address and still continue downloading something or use a IM program, but all webpages return a "can not connect" error. A quick reboot solves the issue. I use a ADSL modem/router and this problem does not occur in other PC connected via it. My default browser is Firefox. any help, greatly appreciated. __________________

01-04-08, 11:31 PM	#4
Seth8530 Captain Join Date: Jan 2007 Location: Tennessee Posts: 546 Downloads: 17 Uploads: 0	Do you have another Internet port to try? Your card could be going bad. __________________

01-04-08, 11:35 PM	#6
Peto Ace of the Deep Join Date: Jul 2007 Location: The details of my life are quite inconsequential Posts: 1,049 Downloads: 4 Uploads: 0	I haven't seem many routers fail. The best way to test that though is to connect into a different port (especially since you mention other computers working in your location). Assuming they are hooked into the same router, try one of those connection. What is more likely though: Sounds like malware to me ( I fix computers for a living). Run a decent program like adaware (www.lavasoft.com) to check that 1st. Also--check to see what programs are loading up at boot and then watch for other ones that have loaded once your problem starts. Ctrl+Alt+Del to check processes for that. It can be a pain though as there are so many things to track in there. Try to think about what (if any) changes have occurred recently as well. New Programs loaded? Any goofy shut-down that happened? Dumping TEMP Files is a good idea (browser>Tools>Delete temp files and cookies while you're at it). You can also go Start>Run and type in %temp% and try to delete all the files that are revealed (there may be a couple you can't). Again--while hardware is always a possibility, this one sure Feels software related to me... Good Luck!!! EDIR: What anti-virus do you use? Any updates to it recently before this started? __________________ If your target has a 30 degree AOB, the range from his base course line equals the current range divided by 2.

01-05-08, 05:03 PM	#9
SUBMAN1 Rear Admiral Join Date: Apr 2005 Posts: 11,866 Downloads: 0 Uploads: 0	By the way, that is 99% chance a DNS server problem (If it is not a browser hijack). If it happens again, try manually entering the DNS server from your ISP or another company. What is happening is your services that connect via IP addresses still work fine, like Messenger and such, but when you need to resolve a name to an IP address, your inability to talk to a DNS server means your computer goes 'huh'? Is that a good way to explain it? If worst comes to worst, simply leave your DNS servers entered manually under the hosts adapters TCP/IP settings. -S __________________

01-05-08, 06:00 PM	#10
Letum Navy Seal Join Date: Feb 2005 Location: York - UK Posts: 6,079 Downloads: 43 Uploads: 0	Looks like I fixed my problem. I set up my own DNS server so I dont have to rely on my IPS's one. No problems now. Thanks Subman, and everyone else! __________________

01-04-08, 11:06 PM	#2
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	have you tried contacting your ISP?? it might be a defective modem or something maybe wrong with either a connection or a cable.. :hmm:

01-05-08, 04:55 PM	#8
Iceman Ace of the Deep Join Date: Sep 2002 Location: Mesa AZ, Arizona, USA Posts: 1,253 Downloads: 5 Uploads: 0	Write down the IP address and contact your ISP's tech dept...you'll probably have to escalate the call some to someone who knows what the hack you are talking about... I work for and ISP and we have that happen from time to time where an entire block of IP's will do just what you describe...you can surf a while then bam ur off...when you reboot your basically asking the server to re-issue the ip address and if the modem has not be actually been turned off a while it will pull the same IP again...then you go back and forth round and round....until a network admin looks at the block and notices ..."hey we have alot of service calls in our pools for internet problems with people with same problem all in the same IP address block"... that frankly sounds exactly like what you describe or having a conflict with hardware...try switching from Ethernet to USB if possible or vice versa to isolate the problem... but when the problem happens u can still ping...then maybe u need this other thing to use a "Winsoc" fix....

01-05-08, 06:07 PM	#11
SUBMAN1 Rear Admiral Join Date: Apr 2005 Posts: 11,866 Downloads: 0 Uploads: 0	Where do I send the bill? jk! :p You're welcome. -S __________________

01-05-08, 06:16 PM	#12
sonar732 The Old Man Join Date: Jul 2003 Location: Central MO Posts: 1,562 Downloads: 6 Uploads: 0	Let's start simple...First, when you ping the website like yahoo.com, write down the ip address (209.191.93.52). Now type that in the url and if it comes up this time, it's a DNS issue as stated earlier. There are a number of things that you can do from a command line. I might suggest typing ipconfig /?. This will give you the options available. More than likely, you'll have to perform a flushdns or release and renew of your ip address. This is Mozilla Firefox's support for the issue