Talk about shooting ones own foot

Here is a corporation that has forgotten why it is in business. I don't have a cell phone, but f I ever get the bug, I'll certainly avoid Sprint like the plague.

Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests."

http://www.news4jax.com/news/13650557/detail.html

[ASWnut101]

Get AT&T/Cingular. I use it, and it's perfect (Internet and cellphones!)

[August]

You mean if we want to get out of paying an early termination fee all we have to do is complain a lot?

[fredbass]

Originally Posted by waste gate

Here is a corporation that has forgotten why it is in business. I don't have a cell phone, but f I ever get the bug, I'll certainly avoid Sprint like the plague.

Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests."

http://www.news4jax.com/news/13650557/detail.html

Bad Timing: I just got a new Sprint/Nextel Hybrid "PowerSource" phone and 2 year plan yesterday.

But actually in all fairness, coverage is very good, great antenna in most places so far and support has been helpful and friendly, though it did take quite a few hours to get it activated, programmed, and switched over from my old phone.

Originally Posted by fredbass

Bad Timing: I just got a new Sprint/Nextel Hybrid "PowerSource" phone and 2 year plan yesterday.

But actually in all fairness, coverage is very good, great antenna in most places so far and support has been helpful and friendly, though it did take quite a few hours to get it activated, programmed, and switched over from my old phone.

Just don't make any complaints. They may not be around in six months with this type of attitude toward their customers..

[Camaero]

Ever since I got a cell phone I wished I hadn't. I realized that not only do I not want people to be able to get ahold of me at every single moment, but also nobody wants to get ahold of me. :rotfl:

[Heibges]

Originally Posted by waste gate

Just don't make any complaints. They may not be around in six months with this type of attitude toward their customers..

Almost every company in the telecommunications industry has had this attitude towards their customers for over 15 years.

Unfortunately, there were very few companies who had the business sense to do something about it. And even those guys lacked the financial power to avoid takeovers in most instances.

[SUBMAN1]

Wow. You'd think the PR fallout over such a move would be worse than having to deal with these people by a factor of 100x!

-S

[SUBMAN1]

Originally Posted by ASWnut101

Get AT&T/Cingular. I use it, and it's perfect (Internet and cellphones!)

Oh?! I figured you'd be the last person to sign up with the AT&T spy service?!! :hmm: They hand over all your data on a whim to whomever wants it with them hardly having to ask. It is pretty pathetic.

-S

[Heibges]

Maybe it's because all of Sprint's Customer Service is outsourced, and poorly trained to handle difficult customers.

If you every worked in sales you know that difficult customers are the best because they never leave you if you listen to their gripes.

This is especially true and important to understand in subscription service businesses like cellphones.

Originally Posted by Heibges

Almost every company in the telecommunications industry has had this attitude towards their customers for over 15 years.

Unfortunately, there were very few companies who had the business sense to do something about it. And even those guys lacked the financial power to avoid takeovers in most instances.

Since I do not have a cell phone I had no idea how arrogant these folks are.
Perhaps its time to start a new company.

[Onkel Neal]

Originally Posted by August

You mean if we want to get out of paying an early termination fee all we have to do is complain a lot?

I like the way you think

[TteFAboB]

40-50 times in a month? Are these 40 full calls with a beginning, middle and end or were they interrupted, the caller got fed up and called again?

I'm out of ideas here, what do you call customer service over 40 times for? I must have called customer services 50 times in my entire life, or less. Sprint could diminish or avoid bad PR if they told us what the hell these people are calling for. If they don't, is it because the requests are or would appear to be reasonable?

[P_Funk]

Originally Posted by TteFAboB

40-50 times in a month? Are these 40 full calls with a beginning, middle and end or were they interrupted, the caller got fed up and called again?

I'm out of ideas here, what do you call customer service over 40 times for? I must have called customer services 50 times in my entire life, or less. Sprint could diminish or avoid bad PR if they told us what the hell these people are calling for. If they don't, is it because the requests are or would appear to be reasonable?

The other thing is that usually companies like that say something like "free customer service" or something to that effect. If they really can't back it up then thats just misrepresenting your business practices. Its like the all you can eat buffet closing to you cause you ate more than everyone else.

Ha. I can see a pretty good commercial on TV for other phone companies.

"Yea I need a new phone carrier. My last one dumped me cause I was too needy. Said I was suffocating. All I wanted was a little help..."

In Canada cell phones are horrible compared to almost anywhere else. We don't have enough market competition, nobody seems to be coming to help that out, we get way over billed, and we the companies are all bastards. Believe me, I had a phone for 6 months, my brother got a girlfriend in another area code... dealing with the company made me end the relationship.

[August]

Cell phone companies are the evil side of the telecomunications force. Ma Bell would never have done that...