Gamestop sold me a PS2 that scratched my disc! What do?

[RedMenace]

I bought a used PS2 Slim from Gamestop about two weeks back, and it ****ed up my copy of MGS2 today in the middle of the Tanker missions and left a big fat circular scratch on the disc that renders the game unplayable up to a certain point.

I know Gamestop has to refund/exchange my PS2, but what about my game? I didn't buy it from Gamestop, but it was in pristine condition before the PS2 chewed it up. You think they'll reimburse me for my copy of MGS2 if I bring it in and show them the scratch?

[Red October1984]

Originally Posted by RedMenace

I bought a used PS2 Slim from Gamestop about two weeks back, and it ****ed up my copy of MGS2 today in the middle of the Tanker missions and left a big fat circular scratch on the disc that renders the game unplayable up to a certain point.

I know Gamestop has to refund/exchange my PS2, but what about my game? I didn't buy it from Gamestop, but it was in pristine condition before the PS2 chewed it up. You think they'll reimburse me for my copy of MGS2 if I bring it in and show them the scratch?

What i've learned in my time with dealing with gamestop is that they have relentless, cold, hard policies.

They will not reimburse you for your game since you didn't buy it from them in the last week. They will look for every opportunity to cheat you out of money. They've done it to me before. This is why I don't buy new games. I only buy cheap used games so I don't get cheated out of too much.

The employees know what they're doing too! Last time I was in there, the guy asked me "If there is anything else I can disappoint you with today?"

I had a good laugh. Gamestop is good for buying used games....but I wouldn't buy the more expensive stuff there. You bought the Used PS2. Used consoles are always a risk. They'll tell you that you should've known that before you bought it that it's a risk.


And then they'll send you on your way with a 2$ store credit.

[Skybird]

Do you have any offices/institutions for consumer rights advisory in your country like we have here? If so, go there, describe your case and ask whether that shop is legally obligated to compensate you for your damage. If so, set up a sober, determined letter and give the legal details in precise, uncompromised wording and with exact references. A mix of precise info showing you are informed, sober matter-of fact attitude and a believable display of determination to even escalate the situation if necessary (do not exaggerate it, that makes them only laughing), might do the trick.

Or not.

They sold you something that did damage to you, and mishandling obviously it was not?! That means the item they sold is not in order. If they accept to change the console, they admit the fact that it did damage. And then logic would dictate they also compensate for the damage.

[raymond6751]

Try getting in touch with the maker of the faulty device. You will have better luck with them. Gamestop didn't make the machine, just sold it. The warranty is by the maker.

I'd suggest too that you take a blank disk and see if that too is scratched before risking another good game.

[Spike88]

Originally Posted by raymond6751

Try getting in touch with the maker of the faulty device. You will have better luck with them. Gamestop didn't make the machine, just sold it. The warranty is by the maker.

I'd suggest too that you take a blank disk and see if that too is scratched before risking another good game.

Given the fact it's used, the manufacturer warranty is probably expired.

[Red October1984]

Originally Posted by Spike88

Given the fact it's used, the manufacturer warranty is probably expired.

Gamestop has the Game Play Guarentee thing that you can buy but I think it's only for used games.

There won't be any warranty on it. It looks like you are out of luck on this one.