Error Cant Connect issue - specific question

[Deepbluesea]

Hi everyone - first time post - Been an avid SH3 player for a while - I finally decided that SH5 + mods would be a more than worthwhile investment.

Having purchased the game off steam and downloaded a heap of mods... I thought I was ready to go.

However after creating my ubi.com account and clicking to login - i get the 'cant connect to Ubi master server.. please verify internet connection and try again'

I searched on here and other forums.. and ticked off all the common problems with such a complaint... no proxy... firewall disabled (even uninstalled Comodo) - ubilauncher given admin rights - hosts file checked and aok - windows fully updated... etc and nothing helped.

I then looked at the ubisoft launcher and came across the launcher.log.txt file, the last entry on this log said "Unable to decode users password." so my question is this - will this be causing the unable to connect error? and if so is it something I can alter client side or is at Ubisofts end?

Im pretty eager after waiting all this time to play SH5 - so any help appreciated and thanks for taking the time to read this.

[Gerald]

and you have come to the right place to get further help!

[GT182]

Make sure you are using the correct password for your UBI account to log in. Passwords are case sensitive..... Capitol and small letters will mess with your logging in.

[THE_MASK]

Does the game launch if you ,start game from the SH5 launch icon in the main game folder . (not the one that says icon but the other one)

[Deepbluesea]

@GT - yeh that was one of my thoughts - but I logged into ubi forums - with the user/pass to ask a question - it allowed me to log on their fine.

@sober - whether I load through the game folder or steam or desktop shortcut - it goes straight to the logo loading screen (the little square box with the periscope etc ) then it goes to the ubilauncher screen - when I click to login - i then get the error message.

Thanks for the replies.

EDIT - on the orbitdll launcher log (unside the Ubisoft launcher folder) - well my log looks exactly like this guys :- (and I am definately not on a proxy)

http://forums.ubi.com/eve/forums/a/tpc/f/1121062387/m/5971005268 -

The only difference being his just hung there while mine gives the error message : - these are the last 6 lines of my orbitdll launcher log

2010-12-21 16:31:32 [5044] [DEBUG ] HttpProxyConfig.cpp (358) : No proxy needed, creating direct connection to 94.236.62.146
2010-12-21 16:31:33 [5044] [DEBUG ] ProxyConn.cpp (226) : Successfully connected to satellite
2010-12-21 16:31:33 [ 272] [DEBUG ] ProxyConn.cpp (80) : Connection was closed
2010-12-21 16:31:33 [5044] [DEBUG ] mg/orbitdll/ProxyConn.h (251) : SendRecv failed while waiting for class mg::protocols::SatelliteAuthRsp
2010-12-21 16:31:33 [5044] [ERROR ] ProxyClient.cpp (279) : connection to massgate broken
2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com/orbit
2010-12-21 16:31:34 [5416] [DEBUG ] HttpProxyConfig.cpp (301) : Resolve did not result in an address for static3.cdn.ubi.com/orbit, bailing

[Deepbluesea]

Issue solved -

apparently the ubisoft launcher corrupted itself when updating via steam - resulting in it not reading my password correctly.

Downloaded complete version from ubisoft direct - uninstalled old steam version and placed new version in its place and its all working sweet

Thanks for the replies.

[GT182]

That's great you got SH5 to run. Also proves that Steam is not all it's cracked up to be. I had a Steam account that worked only when it felt like it, so I dumped it and vowed never to use Steam again for anything..... except a sauna.