Problems with lunching the game

tiger shark · 08-20-10, 01:13 PM

I apologize for starting this topic again but i don't know what to do.When I bought the game everything was working fine.Then I haven't played it for a couple of months,and now I saw all these great mods so I decided to install it again.I reinstalled my windows Vista(fresh install),installed SP2,graphic drivers,Skype,Opera,Xfire,Avast,Comodo firewall and finally SH5.The problem was when I tried to lunch it.This message showed up:"An Internet connection is required to play this game.Failed to connect to Ubisoft master servers.Please verify that you Internet connection is functional and try again."My connection is functional so I thought It must be Comodo or Avast.I've tried uninstalling them and turning off Windows Firewall but again the same problem.My computer is connected to the router.I've tried in the safe mode but no go.I'm out of ideas what is causing this.Maybe Ubi server is down?

Anyway I'm so pissed off because I paid for this game and I can't do anything.I feel helpless and angry at Ubi and I bought this game because I really love subsims (especially with good graphic) but now I regret my decision.Any help would be appreciated.I've already send email to Ubi about this,but I think they won't be able to help me.

SteamWake · 08-20-10, 01:14 PM

Your not supposed to eat it....

Sorry, I return you to the (hard to read) topic at hand.

CaptainMattJ. · 08-20-10, 02:39 PM

Ubi server isnt down. theres been many of these threads, and as far as i know no1 knows exactly how to fix it.

JU_88 · 08-20-10, 04:36 PM

Quote:

Originally Posted by SteamWake

Your not supposed to eat it....

Sorry, I return you to the (hard to read) topic at hand.

Darn you beat me to it

THE_MASK · 08-20-10, 04:53 PM

Try deleting the microsoft visual c++ redistributable patch in your uninstall programs .

08-20-10, 04:54 PM

Depending on your service provider, and your router make?
You may need to do a port forwarding in the router or contact your ISP
to see if they are doing some type of blocking.
I use a highly modified WRT54G and RoadRunner and have no problems connecting when I want to.

tiger shark · 08-21-10, 06:14 AM

What ports should I open in router?

TheDarkWraith · 08-21-10, 07:26 AM

Quote:

Originally Posted by privateer

Depending on your service provider, and your router make?
You may need to do a port forwarding in the router or contact your ISP
to see if they are doing some type of blocking.
I use a highly modified WRT54G and RoadRunner and have no problems connecting when I want to.

DD-WRT, tomato, or ?? for firmware in router?

tiger shark · 08-21-10, 07:52 AM

Btw,I have Siemens se555 WLAN router and my ISP is T-com

tiger shark · 08-21-10, 09:42 AM

Yes,yes,yes,yes!!!I did it!!Uh I'm so happy.

This was the solution:

"To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important.

Once you have manually deleted the files left in that folder, you can reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orb...auncherInstaller.exe and then you should be able to start the game."

08-21-10, 05:27 PM

Glad to see your sorted Mate.

@TDW,

I use a custom version of Open WRT.

A friend of mine is the guy who did Ubuntu Ultimate Edition.
He does some 'things' for me at times.

I also have several Hard wired upgrades on the router.
It's a rare v 2 with 32 megs Ram.
I traded several brand new version 5's until I came across this
v 2!

I've added SD card, keyboard and terminal,
(Only way to fix things if you brick it!)
Custom built antennas, and an extra variable speed cooling fan
that reads the temp and operates only when needed.

My neighbors told me that they got a better signal from my router then thier own.

So I added reflectors to focus the signal in one direction.
Now if I could just get ahold of an old Satellite dish from PrimeStar.

08-20-10, 01:13 PM	#1
tiger shark Bosun Join Date: Aug 2007 Posts: 63 Downloads: 51 Uploads: 0	Problems with lunching the game I apologize for starting this topic again but i don't know what to do.When I bought the game everything was working fine.Then I haven't played it for a couple of months,and now I saw all these great mods so I decided to install it again.I reinstalled my windows Vista(fresh install),installed SP2,graphic drivers,Skype,Opera,Xfire,Avast,Comodo firewall and finally SH5.The problem was when I tried to lunch it.This message showed up:"An Internet connection is required to play this game.Failed to connect to Ubisoft master servers.Please verify that you Internet connection is functional and try again."My connection is functional so I thought It must be Comodo or Avast.I've tried uninstalling them and turning off Windows Firewall but again the same problem.My computer is connected to the router.I've tried in the safe mode but no go.I'm out of ideas what is causing this.Maybe Ubi server is down?Anyway I'm so pissed off because I paid for this game and I can't do anything.I feel helpless and angry at Ubi and I bought this game because I really love subsims (especially with good graphic) but now I regret my decision.Any help would be appreciated.I've already send email to Ubi about this,but I think they won't be able to help me.

08-20-10, 01:14 PM	#2
SteamWake Rear Admiral Join Date: Mar 2005 Posts: 13,224 Downloads: 5 Uploads: 0	Your not supposed to eat it.... Sorry, I return you to the (hard to read) topic at hand. __________________ Follow the progress of Mr. Mulligan : http://www.subsim.com/radioroom/showthread.php?t=147648

08-20-10, 02:39 PM	#3
CaptainMattJ. The Old Man Join Date: Aug 2009 Location: Sin City Posts: 1,364 Downloads: 55 Uploads: 0	Ubi server isnt down. theres been many of these threads, and as far as i know no1 knows exactly how to fix it. __________________ A popular Government without popular information nor the means of acquiring it, is but a Prologue to a Farce or a Tragedy or perhaps both. Knowledge will forever govern ignorance, and a people who mean to be their own Governors must arm themselves with the power knowledge gives - James Madison

08-21-10, 09:42 AM	#10
tiger shark Bosun Join Date: Aug 2007 Posts: 63 Downloads: 51 Uploads: 0	Solution Yes,yes,yes,yes!!!I did it!!Uh I'm so happy. This was the solution: "To resolve this issue, you will need to manually install the GameLauncher software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. Once you have manually deleted the files left in that folder, you can reinstall the GameLauncher software from: http://static3.cdn.ubi.com/orb...auncherInstaller.exe and then you should be able to start the game."

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08-20-10, 04:53 PM	#5
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Try deleting the microsoft visual c++ redistributable patch in your uninstall programs .

08-20-10, 04:54 PM	#6
Madox58 Stowaway Posts: n/a Downloads: Uploads:	Depending on your service provider, and your router make? You may need to do a port forwarding in the router or contact your ISP to see if they are doing some type of blocking. I use a highly modified WRT54G and RoadRunner and have no problems connecting when I want to.

08-21-10, 06:14 AM	#7
tiger shark Bosun Join Date: Aug 2007 Posts: 63 Downloads: 51 Uploads: 0	What ports should I open in router?

08-21-10, 07:52 AM	#9
tiger shark Bosun Join Date: Aug 2007 Posts: 63 Downloads: 51 Uploads: 0	Btw,I have Siemens se555 WLAN router and my ISP is T-com

08-21-10, 05:27 PM	#11
Madox58 Stowaway Posts: n/a Downloads: Uploads:	Glad to see your sorted Mate. @TDW, I use a custom version of Open WRT. A friend of mine is the guy who did Ubuntu Ultimate Edition. He does some 'things' for me at times. I also have several Hard wired upgrades on the router. It's a rare v 2 with 32 megs Ram. I traded several brand new version 5's until I came across this v 2! I've added SD card, keyboard and terminal, (Only way to fix things if you brick it!) Custom built antennas, and an extra variable speed cooling fan that reads the temp and operates only when needed. My neighbors told me that they got a better signal from my router then thier own. So I added reflectors to focus the signal in one direction. Now if I could just get ahold of an old Satellite dish from PrimeStar.