Quote:
Originally Posted by Capt_Sluggo
Almost all companies have to dig with considerable effort to get reliable, honest customer feedback. With ANY kind of customer survey you are lucky to see a 10% return rate, and that with simplistic, check-the-closest-response type questions that really don't reveal much. Anything more useful usually requires a carrot - a prize or freebie of some sort which arguably injects bias.
But Ubisoft (like some other companies in this business) has the best imaginable customer feedback system. This forum and the others like it, propelled by well-spoken, influential repeat buyers filled with invaluable product-specific emotional and technical feedback. There is no need for surveys - Subsim is the nirvana of customer reaction.
Many mistakenly assume that since Ubisoft and the SH dev crew do not actively participate in these forums, they do not read the contents. The truth is that with rare exception, company representatives/employees are prohibited from such participation. For every clarification made by a fact that a company insider might publicly state, there are ten possible bad results that can cause legal problems.
The ONLY way that Ubi is not reading and reporting on this forum internally is if they have already made the decision to abandon further SH development and its market. Some believe that to be the case...
"Spin" does not work in the empirical realities of business. Enterprises that make decisions based on assumption fail, and those execs who try passing off conjecture as fact don't last. But there is no need for any of that here. Along with the sales figures which we are not privy to, Ubi has within this forum the entire picture of cause and effect without the spin.
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Mate,
As I posted in another thread - UBI can't even be bothered to read
their own forums lol.
The only way you can be sure that they know your feelings is to
actually contact them its not only simple but logical too.
Telling yourself anything else is simply kidding yourself.
Sitting here telling us achieves nothing - 'cos we already know.
