Quote:
Originally Posted by Bilge_Rat
However, for any product you return, there is always some effort required to prove you bought the product and actually deliver it to the retailer. It works like that for any product. Ubisoft is not adding any unusual conditions here.
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If I buy a 20USD Hair Dryer at Walmart (or whatever your local equivalent is to my all-round shop here), I can return it if it doesn't work, simple as that, in person, and walk out the door with 20USD in cash.
If I buy a 50USD Game at Walmart, I have to provide UBI with my personal data, register an account, ask them to kindly give me an RMA and then pay for the postage to return the item. I haven't figured out how they would actually pay the cash - direct bank transaction, paypal, no clue what other effort there might be. In any way they get a lot more personal data than should be required, and I'm not sure they will refund shipment.
I would clearly argue that these are some "unusual conditions" alright.
Besides, we could all follow your advice and simple return/don't buy. I mean, I'm doing that. But how is that going to improve the quality of software releases or the stability of OSP?
Oh, and another thing: The EULA quoted so far covers disagreement with the EULA (30 days return right unless installed) and defective disk (90 day return right). But doesn't the EULA also say that any technical problems with the actually installed game are not covery by UBI responsibility? So I'm not even sure you could return it to UBI as "damaged disk" if the physical disk is fine but the OSP has been down for the entire weekend. And since you already had it installed to find that out, you can't revert on the EULA either.