Various Problems - Please Help :(

[Rockin Robbins]

Ouch. That is really discouraging. This is the first time that I know of that a solution has not been found for a situation like this. And I'm discouraged that the devs haven't jumped in here to pick up on a legitimate problem. It's not as everyone else didn't jump in to try and it's not as if you haven't made an above and beyond the call of duty effort either.

[Thermostator]

Hi!

I have read this thread and I also have this strange problem with deckgun and torpedoes. Whenever torpedo explode, my screen starts flicker in colors of a rainbow and soon after that game sometimes crashes. My specs are:

c2d e6600 (OC @ 3000)
GF 8800 GTS (with latest beta drivers)
Vista Home premium x64 (sp1)

I tried to run the game in windowed mode and I noticed that if game resolution is the same as my desktop resolution, SH4(ver. 1.5) does not go in windowed mode. So I lowered game resolution and started windowed mode and ran basic training mission and the problem was solved! I think ppl should try this!

So is there any command to force game to start in windowed mode, even if the gameresolution is same as my desktop resolution? (just to get bigger window)

BTW you have nice forum here! I just decided to join here just to reply to this post.

[Jsbl]

Thanks, Thermostator!

That did the trick. Windowed mode + one step lower resolution = YEEHAA!

[Thermostator]

Well, it seems that this might be temporary solution for this problem. Now we need to wait for hotfix/patch. Again, is there any way to force game to run in windowed mode (ie. command parameter, cfg -file edit ect.) even if the game resolution is the same as desktop resolution? I think Devs or modders should know this.

[Jsbl]

Originally Posted by Thermostator

Well, it seems that this might be temporary solution for this problem. Now we need to wait for hotfix/patch. Again, is there any way to force game to run in windowed mode (ie. command parameter, cfg -file edit ect.) even if the game resolution is the same as desktop resolution? I think Devs or modders should know this.

I'm not a modder, but one temporary solution is to set your resolution in main.cfg (located in \users\SH4\data\cfg) to as close to your native resolution as possible.
The native resolution of my display is 1280 x 1024. Therefore, I set my resolution to 1275 x 1020. The aspect ratio remains the same.

However, if you open the graphic settings in game, you have to reset those values next time you play the game.

And one more thing after all:
WELCOME!

[Doolittle81]

Originally Posted by Jsbl

....one temporary solution is to set your resolution in main.cfg (located in \users\SH4\data\cfg) to as close to your native resolution as possible.
The native resolution of my display is 1280 x 1024. Therefore, I set my resolution to 1275 x 1020. The aspect ratio remains the same.
...

I tried that...window at 1888 X1180 for my 1920X1200 monitor. Didn't work...I got instant BSOD when the first DD deck gun fired...
...Using VISTA32 + 8800GTX +SH4 1.5 + PE3

[Thermostator]

But you still got it working in "normal" windowed mode, as I explained?

[Doolittle81]

Originally Posted by Thermostator

But you still got it working in "normal" windowed mode, as I explained?

Yes, the game loaded and the quick mission ran. Basically, one can insert any resolution paramters one chooses in the main.cfg file and the game will display accordingly. The 1888X1180 window was just slightly smaller than my monitor's native 1920X1200 res, so along the bottom I could still see the lower Windows Taskbar, which was irritating and distracting. Oddly, for some reason I couldn't 'grab' and move the 'window' down to cover that Taskbar. But, the main point is that ruining SH4 in windows-mode had no effect on the BSOD which occurs with PE + 1.5 + VISTA + 8800 card.

[seawolf34]

You can add me to the list of people that are having problems ruuning sh4+1.5+PE3.3 mod, I',m getting a black screen/lockups/sound looping everytime I get a torpedo hit etc etc & have to hard reset to get pc back up & running.

I spent hours trying different Nvidia forceware drivers with no success, have just un-installed the whole game & put it back on with patch 1.4, PE3.3 & everything is running sweet again

I just hope either Ubi or Nvidia get this bug sorted out!

[icecold]

You can all stop looking for a fix... because untill ubi release a patch it will never be compatable with 8800 GTX cards... So might aswell either be realy generous to ubi and be patiant or get a refund.

After lots of basic troubleshooting on there technical support ticket forum, they put my case on hold for over a month as DEVS look into it... and then today i got a reply...

"Response (UK Technical Support) 05/28/2008 11:25

Hello,

As a point of interest does it mention the GeForce 8800 series on the back of your game box? Our copy of the only mentions video cards upto the Nvidia GeForce 7800. It doesn't say that the game is actually compatible with the 8800GTX and it may be the case that your video-card is too powerful.

Regards,
Ubisoft Technical Support. "


Sorry all, but that reply was discusting, not only did they make me wait a month they got cocky at the end and basicaly said "it wont work and i dont care".

[Rockin Robbins]

Obviously their customer disservice department is looking for bonuses. Wonder if the "person" you talked to was from the Phillipines, India or Bali Bali. Or if KFM was their previous caller and they were just already teed off.

Any way you want to cut it, that's discouraging and makes me think a lot less of Ubisoft as a company. I wonder how they justify hostility toward their customers? Probably they think we're just a bunch of damn kids and pirates. Contempt for your customer is a sure way to kill your business. It works every time its tried.

The happiest day in my life (OK, not the happiest) was the day I went outside my house and disconnected the line to the phone company. 100 years of contempt for us as customers by Bell Telephone and its fragments suddenly vanished to nothing. My phone bill dropped from $75 to $20 and the phone company can find someone else to abuse.

[Jsbl]

"Response (UK Technical Support) 05/28/2008 11:25

Hello,

As a point of interest does it mention the GeForce 8800 series on the back of your game box? Our copy of the only mentions video cards upto the Nvidia GeForce 7800. It doesn't say that the game is actually compatible with the 8800GTX and it may be the case that your video-card is too powerful.

Regards,
Ubisoft Technical Support. "

No, no, no. This is unbelieviable...

[seawolf34]

Originally Posted by Jsbl

No, no, no. This is unbelieviable...

It's also total rubbish on the part of ubi support, if you can even call it support!

The game plays fine on my 8800gtx as long as I don't try the combination of sh4+uboat addon+pe3.3 mod, that's a deadly combination at the moment

[Fincuan]

Originally Posted by icecold

it may be the case that your video-card is too powerful.

ROFL!!! :rotfl:

Would you like to trade the 8800GTX to a pair of Radeon X1950 Pros? I guarantee they won't be too powerful

[Doolittle81]

"Response (UK Technical Support) 05/28/2008 11:25

...
it may be the case that your video-card is too powerful.

Regards,
Ubisoft Technical Support. "
...

What a condescending and idiotic statement to make! While it fits the pattern of much of UBI customer service, I have to think that it must be a fabrication/spam. After all, how could anyone releasing such a response continue to be employed, in a customer service or customer relations department, by a corporation?