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SUBSIM: The Web's #1 resource for all submarine & naval simulations since 1997
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SUBSIM: The Web's #1 resource for all submarine & naval simulations since 1997 |
09-08-15, 04:25 PM
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#241 | |||
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Navy Seal
 Join Date: Jan 2011
Location: CJ8937
Posts: 8,214
Downloads: 793
Uploads: 10
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 It is more than one year now since the last appearance of TDW on this forum. I still hope he will be back anytime soon (it wouldn't be the first time he deserts this community and then pops up again). In the same time we could try getting in touch with some of the game developpers (some of them are appreciated members of this community, they visit the forum from time to time, and they have always been very helpful). If the OSI thing was intruced after SH5's release, I doubt they will be able to help us but, who knows, maybe they will be able to give us some clues.  Quote:
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09-09-15, 09:16 AM
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#242 | |
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Watch
 Join Date: Dec 2014
Location: N/A
Posts: 19
Downloads: 68
Uploads: 0
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Great work MaMa!
 As I am a programmer myself I can say you've done really good work to find this (I wouldn't have found it) and also you should forward that information again to Ubisoft, reporting it as a Uplay bug, not SH5 bug, and even include those debug logs as well. This is because SH5 is no longer supported, but Uplay is supported ongoing. And this bug is actually part of Uplay (OSI is part of Uplay) and was introduced in a Uplay update. From my experience working in a software company, so if you report the bug under a different category then it may get through to the engineers rather than getting blocked by customer support. If you report it as a SH5 bug then it gets filtered out but a Uplay bug may get through and be fixed. It's a long shot but worth a try. Also, if somebody reports a vague bug then it is less likely to get looked at but if you report exact information like you have found, it has a better chance of being acted on. So we should give detailed information like this. As it stands, I think it would be difficult to actually fix this with a mod, apart from removing the tonnage bar completely as per Vecko's post above, since it seems to be hard coded into osi. I had a look at the osi arguments in osi.args Quote:
I guess the first means how much memory is allowed. Perhaps one thing to try is changing the mem max value from 45000 to a higher value (perhap it sometimes runs out of memory)??? Perhaps another thing is to raise the net max value to a higher value (perhaps it needs more network bandwidth sometimes)??? So actions are: 1) We on this forum should all keep reporting this Uplay bug to Ubisoft and if they keep on getting lots of reports about it then they may actually pay attention and 'escalate' it as a real issue. Include the debug logs provided from MaMa and provide a detailed explanation and it's more likely to go through than if we just report it vaguely. More details is better. 2) MaMa maybe you can try running again with those changes to the osi.args file?? And see if there is any change in the behaviour for OSI? Another thing to try might be setting net max or mem max to 0 (perhaps setting to 0 means 'no limit'). Perhaps if it looks at how much memory or network bandwidth is used, it doesn't do the operation properly (I'm only guessing here, it's a long shot) Last edited by RealGrognard; 09-09-15 at 09:57 AM. |
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09-09-15, 03:27 PM
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#243 | |
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Bosun
 Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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I also discovered that the OSI application is in fact the pack of files downloaded by UPlay when first launching the game... i deleted the OSI folder and verified that all files are downloaded again if the game is launched and UPlay is online... on the other hand if the browser is offline the game will stop working at the campaign start with a generic internet connection problem... The first thing i've tried (and it didn't bring any result) is changing the netmax parameter (a bigger value). The application crashed demanding a valid parameter, however i have not tried the 0 value, let's do it ! Next step will point to the other parameters as you advised... Regarding Ubisoft  ... you're absolutely right about this, everyone should ask explanations and activate a support ticket as to bring attention to this issue. I'll do it again in a more detailed manner, addressing the problem to the UPlay browser this time !EDIT : A little update... tried changing the paramaters values (the "0" theory seems correct !). No crashes or new problems but the OSI behaviour seems the same. To be honest this evening the percentage of games running correctly is higher but i doubt it depends from those changes, it's all so chaotic that a true stat isn't really possible to be made... anyway, i also forwarded again the issue to Ubisoft with more details and all my logs and statistics... let's wait an answer, finger crossed ! Last edited by MaMa; 09-09-15 at 04:55 PM. |
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09-09-15, 05:06 PM
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#244 | ||
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Navy Seal
Join Date: Jan 2011
Location: CJ8937
Posts: 8,214
Downloads: 793
Uploads: 10
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MaMa, please, post here the draft of the e-mail you sent them, and if UBI customer service ignores it I will open a tiket myself with the same query. If need be, I am sure many other forum members will follow our example.
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09-10-15, 03:24 AM
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#245 | |
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Bosun
Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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Find attached a TXT file with the query forwarded to UBI support. It is splitted in two parts since i sent more than one message at the moment and after those messages you can find the debug reports attached to the original request sent to UBI. Feel free to ask if you need more infos or explanations...  EDIT : I forgot to tell that the UBI ticket request is written in italian... if needed i can translate the query in english. Ask me in case of need. Last edited by MaMa; 09-10-15 at 04:51 AM. |
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09-10-15, 09:18 AM
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#246 | ||
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Navy Seal
Join Date: Jan 2011
Location: CJ8937
Posts: 8,214
Downloads: 793
Uploads: 10
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 Scusa, pensavo di essermi presentato. Anch'io sono italiano...
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09-10-15, 11:10 AM
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#247 | |
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Bosun
Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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I will however continue to write everything in english as to allow for everyone a good understanding of everything... 
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09-10-15, 11:16 AM
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#248 | ||
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Gefallen Engel U-666
 Join Date: Jul 2013
Location: On a tilted, overheated, overpopulated spinning mudball on Collision course with Andromeda Galaxy
Posts: 27,857
Downloads: 22
Uploads: 0
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welcome aboard!
Quote:
 Not being technically adroit myself...if Gap says it's brilliant...than it must B SO!Quote:
Sentitevi liberi di inviare in italiano! Abbiamo bisogno di pratica. Disponiamo di traduttori. C'è un po' di Italiano a tutti! 
__________________
"Only two things are infinite; The Universe and human squirrelyness; and I'm not too sure about the Universe" Last edited by Aktungbby; 09-10-15 at 11:23 AM. |
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09-10-15, 11:58 AM
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#249 | ||
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Navy Seal
Join Date: Jan 2011
Location: CJ8937
Posts: 8,214
Downloads: 793
Uploads: 10
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Quote:
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If there wasn't an Aktungbby on subsim... we would need one
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09-10-15, 12:11 PM
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#250 | |
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Bosun
Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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Quote:
 Back on topic now...  Well guys... first round with UBI completed... My request has been forwarded from the UBI italian support to the Headquarters (they even asked me to translate the query in english... ).Let's see where this match lead us... as Always i don't trust those guys but who knows ! |
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09-10-15, 12:20 PM
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#251 |
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Watch
Join Date: Dec 2014
Location: N/A
Posts: 19
Downloads: 68
Uploads: 0
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Well done MaMa, let's see what happens.
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09-10-15, 12:31 PM
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#252 | ||||
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Navy Seal
Join Date: Jan 2011
Location: CJ8937
Posts: 8,214
Downloads: 793
Uploads: 10
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09-13-15, 02:26 PM
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#253 |
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Bosun
Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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A little drawback on my researches...
 One of my first assumptions is not verifiable... I can't check if the previous versions of UPlay had the OSI filese installed because i can't reproduce the game launch (those files were probably downloaded as it currently happen at the first launch of a new installment of SH5), unfortunately there is no way to stop the UPlay browser from being updated automatically thus stopping me from doing any trial with older versions of the browser (i can only do a simple check of a fresh installation of an older browser without connecting to the web)... This issue leave now an hole on my collected data, probably this OSI application was updated to a newer version ? who knows...  A Ubisoft answer on the issue become more important now... i'm not happy about it...  On the other hand i found a good decompiler which allowed me to see the .exe file of the OSI application... digging into it now ! i don't know the C++ Language well but i recognize some part of the program... let's see what i can find !
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09-15-15, 12:42 PM
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#254 |
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Sparky
 Join Date: Aug 2012
Posts: 157
Downloads: 343
Uploads: 3
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Great news.
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09-19-15, 12:21 PM
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#255 |
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Bosun
Join Date: Jun 2010
Location: Italy
Posts: 69
Downloads: 108
Uploads: 0
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Back to school !
 Learning the basics now ! Finally i understand something of the executable file of the OSI application... So far no errors found... and a question came to my mind : is anybody around using SH5 (modded or not, it doesn't matter) Always experiencing NO problems with this bug ? Maybe the problem it's outside of the application or a conflict with some other programs ? An answer on this matter would be of great help... if someone is using SH5 with no problems on the campaign updates i'm curious to learn what's happening on their PC... thus stopping my search probably in the wrong direction. Any answer would be greatly appreciated, thanks in advance ! 
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