laptop -- what they don't tell you...

caspofungin · 01-25-09, 01:31 PM

i'm about to pull the trigger on a laptop. looking at 3 from toshiba, asus, and hp, all w/ very similar specs and similar price.

what i'd like to know is if anyone here has any comments on the quality of the build, customer service, etc. i.e. the stuff that doesn't really get advertised.

conus00 · 01-25-09, 02:20 PM

Stay away from Toshiba. My girl has a Satellite A135 and it is real POS. It might be just her particular one but Toshiba has THE WORST customer service I have ever seen: The laptop spent more time in the shop being "fixed" then she actually used it. After a year of tossing the laptop back and forth between us and 'Toshiba certified repair shop' to be "fixed" it is sitting in the bag collecting dust an Toshiba refuses to replace it.

IMO if you have to take a product to repair shop more than twice after you purchase it the manufacturer should REPLACE it with BRAND NEW unit no questions asked and no hassle. Toshiba does not seem to agree...

CaptainHaplo · 01-25-09, 02:24 PM

If your going with a laptop, honestly - go dell. The machines have slipped a little in quality, but overall they are still very solid, and you can't beat a warranty that sends a tech to you to fix it instead of having to ship it off. HP tends to be very well built as well.

caspofungin · 01-25-09, 02:53 PM

actually, i'm about to go to work in rural south africa -- i'd be very impressed indeed if dell sent a tech out there.

AVGWarhawk · 01-25-09, 08:59 PM

Although Conus said stay away from Toshiba, my parents love their Toshiba. I happen to like it myself. My folks are in their 70's and have not screwed up Vista or the Toshiba. For them, that is saying a lot!!! My dad downloads more crap then anyone in one lifetime would need. If it says FREE, he loads it! If the Toshiba/Vista can take that everyday, Toshiba has my vote

On a personal note, if I was in the market for a laptop and my experience with my parents laptop, I would go for Toshiba. You can keep HP not matter what it is.

Seahorse1 · 01-25-09, 10:34 PM

I love my MAC Powerbook. MACs are more expensive but I got mine refurbished at a great price and have not had a lick of trouble with it and have had it for almost 5 years! The best part... OSX

Great for graphics too

No worries about Apple customer service...they are the best

01-26-09, 04:23 AM

I think Lenovo would be not bad choice too.

01-25-09, 01:31 PM	#1
caspofungin Commander Join Date: Apr 2005 Posts: 459 Downloads: 41 Uploads: 0	laptop -- what they don't tell you... i'm about to pull the trigger on a laptop. looking at 3 from toshiba, asus, and hp, all w/ very similar specs and similar price. what i'd like to know is if anyone here has any comments on the quality of the build, customer service, etc. i.e. the stuff that doesn't really get advertised.

01-25-09, 02:20 PM	#2
conus00 Grey Wolf Join Date: May 2008 Location: DB85 Posts: 804 Downloads: 166 Uploads: 0	Stay away from Toshiba. My girl has a Satellite A135 and it is real POS. It might be just her particular one but Toshiba has THE WORST customer service I have ever seen: The laptop spent more time in the shop being "fixed" then she actually used it. After a year of tossing the laptop back and forth between us and 'Toshiba certified repair shop' to be "fixed" it is sitting in the bag collecting dust an Toshiba refuses to replace it. IMO if you have to take a product to repair shop more than twice after you purchase it the manufacturer should REPLACE it with BRAND NEW unit no questions asked and no hassle. Toshiba does not seem to agree... __________________

01-25-09, 02:24 PM	#3
CaptainHaplo Silent Hunter Join Date: Apr 2007 Posts: 4,404 Downloads: 29 Uploads: 0	If your going with a laptop, honestly - go dell. The machines have slipped a little in quality, but overall they are still very solid, and you can't beat a warranty that sends a tech to you to fix it instead of having to ship it off. HP tends to be very well built as well. __________________ Good Hunting! Captain Haplo

01-25-09, 08:59 PM	#5
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 27,343 Downloads: 90 Uploads: 0	Although Conus said stay away from Toshiba, my parents love their Toshiba. I happen to like it myself. My folks are in their 70's and have not screwed up Vista or the Toshiba. For them, that is saying a lot!!! My dad downloads more crap then anyone in one lifetime would need. If it says FREE, he loads it! If the Toshiba/Vista can take that everyday, Toshiba has my vote On a personal note, if I was in the market for a laptop and my experience with my parents laptop, I would go for Toshiba. You can keep HP not matter what it is. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

01-25-09, 02:53 PM	#4
caspofungin Commander Join Date: Apr 2005 Posts: 459 Downloads: 41 Uploads: 0	actually, i'm about to go to work in rural south africa -- i'd be very impressed indeed if dell sent a tech out there.

01-25-09, 10:34 PM	#6
Seahorse1 Nub Join Date: Aug 2008 Posts: 3 Downloads: 0 Uploads: 0	I love my MAC Powerbook. MACs are more expensive but I got mine refurbished at a great price and have not had a lick of trouble with it and have had it for almost 5 years! The best part... OSX Great for graphics too No worries about Apple customer service...they are the best

01-26-09, 04:23 AM	#7
Contact Stowaway Posts: n/a Downloads: Uploads:	I think Lenovo would be not bad choice too.