Paypal refuses to process donation

Skybird · 12-10-22, 08:28 AM

Wanted to do my yearly christmas donation.

I log in to subsim, click on "donate", click on 50$, get transferred to the login for paypal, enter may email, paste and copy my login code for paypal, confirm to get an SMS, get that SMS, enter that 6-digit code in that SMS - and then suddenly they want to call me for ID verification. Hm, unusual, but okay, I click again that I agree to get called by them, and they post on the screen a 4 digit code that I should enter on the phone when I get called. But the call never comes, instead a message on screen that there is some problem.

I tried this:
on Linux laptop with Firefox
on Linux laptop with Vivaldi
on W10 PC with Firefox
on W10 PC with Edge
on Android tablet with Chrome

I call their service number. They say my account is fine, my system were messed up, it were not their fault. As usual with such service numbers, the effort is a total waste of time.

It worked the last years.

I logged into Steam and added funds to my wallet, have to buy some stuff anyway, so that was fine. It worked. I transferred ten cents to my paypal account manually, and it worked, half an hour later (new record, I think, usually it takes some hours) it was there. I transferred it back to my bank account, the bank has not yet confirmed that it got it, but the money is no more on my paypal account at least, so I guess that works fine as well.

Any ideas? I am out of advice. Is it due to transaction done to the US, maybe? Last time I did that was maybe ten weeks ago or so, to eSim for the latest SBP version, and it worked.

mapuc · 12-10-22, 04:25 PM

I can only come up with one solution, since you don't like credit card.

The solution is International Money Order.

Before I had credit card-Was not interested I used this when I ordered thing from USA or UK.

Today I use credit card because we have this 2 steps confirmation.

Markus

Skybird · 12-10-22, 05:37 PM

I rather prefer to have the procedure workign as intended within paypal. And like it did. Usually my transactions with paypal are all inside Germany, but the one to eSim in California also worked. It works allways. And it nworked with Subsim in the past, too. I mean this thing today is no two but three way verification. The telefon number I entered into my account, is correct, however. They said that the account looks all fine to them, and that there must be a problem at my end of the wire, but as I described in the first post: I checked that and it works all fine. I charged up my steam wallet today (and bought Vemrillion). I transfered 10 cents from my bank account to PP, and from PP back to my bank. It worked. And quickly.

I am absolutely clueless. It worked the past years with subsim, too.

I will not get a new credit card and pay 30-60 euros per year for not needing it, just to donate once a year to Neal. That economic logic would be a bit deranged.

Onkel Neal · 12-10-22, 11:11 PM

Wow, what a hassle. Sorry about all that trouble, I don't have any idea why that's so difficult. I appreciate your desire to contribute but I don't want you to have to go to all that trouble, Marc. Maybe wait till next year and PP can get their stuff sorted.

Have a great Christmas!

Skybird · 12-11-22, 09:25 AM

Iwill let two weeks go by or so, and thensee whether something has changed on their side. The problem is the third factor verification, the phone call home that they announce - but that never comes. Strange. Both that it does not work, and the fact that it is demanded. The subsim donation here and now is the first and only opportunity PP has ever demanded that, even with other payments to the US I never was asked of that. I'm clueless. Their online reply screen even says its them having the problem, but their service telephone guy tells me its not them, but me?!

It makes no sense. I will try again later.

Skybird · 12-12-22, 07:41 PM

Had another exchange with Paypal, this time via chat, ending up with plenty of clueless phrases and the promise that their technical special service would call me back until Monday evening.

Which did not happen.

We must digitize money and the world. Its safe. And so good.

Well, maybe tomorrow then. Three attempts with them - three fails so far. I have nothing more to do to stand all day ready for them, so why waiting one day if with just some hours more you can wait two days.

On a sidenote, my everyday bank has locked out thousands and thousands of customer from their access to their online banking soince 2-3 weeks, while having had problems since early this year and not getting it solved. Me is one of their winners here, too, for every little thing I now need to go to the bank. Even accessing the automat needed me first registering at the counter. Heck, its the Deutsche Bank, not just some small nobody.

More and more things break down over here, it seems.

Its not linked to the Paypal issue, since I have used paypal three times in the past 14 days.

Reminds me of a joke I once heard: "The other day, work was horrible and life in general felt really bad. Then I heard a voice from the sky saying, "Oh rejoice and be glad, mortal, it could be worse!" So I rejoiced and was glad - and behold, it got worse!

12-10-22, 08:28 AM	#1
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,471 Downloads: 9 Uploads: 0	Paypal refuses to process donation Wanted to do my yearly christmas donation. I log in to subsim, click on "donate", click on 50$, get transferred to the login for paypal, enter may email, paste and copy my login code for paypal, confirm to get an SMS, get that SMS, enter that 6-digit code in that SMS - and then suddenly they want to call me for ID verification. Hm, unusual, but okay, I click again that I agree to get called by them, and they post on the screen a 4 digit code that I should enter on the phone when I get called. But the call never comes, instead a message on screen that there is some problem. I tried this: on Linux laptop with Firefox on Linux laptop with Vivaldi on W10 PC with Firefox on W10 PC with Edge on Android tablet with Chrome I call their service number. They say my account is fine, my system were messed up, it were not their fault. As usual with such service numbers, the effort is a total waste of time. It worked the last years. I logged into Steam and added funds to my wallet, have to buy some stuff anyway, so that was fine. It worked. I transferred ten cents to my paypal account manually, and it worked, half an hour later (new record, I think, usually it takes some hours) it was there. I transferred it back to my bank account, the bank has not yet confirmed that it got it, but the money is no more on my paypal account at least, so I guess that works fine as well. Any ideas? I am out of advice. Is it due to transaction done to the US, maybe? Last time I did that was maybe ten weeks ago or so, to eSim for the latest SBP version, and it worked. __________________ If you feel nuts, consult an expert. Last edited by Skybird; 12-10-22 at 11:00 AM.

12-10-22, 04:25 PM	#2
mapuc Fleet Admiral Join Date: Sep 2003 Location: Denmark Posts: 17,856 Downloads: 37 Uploads: 0	I can only come up with one solution, since you don't like credit card. The solution is International Money Order. Before I had credit card-Was not interested I used this when I ordered thing from USA or UK. Today I use credit card because we have this 2 steps confirmation. Markus __________________ My little lovely female cat

12-10-22, 05:37 PM	#3
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,471 Downloads: 9 Uploads: 0	I rather prefer to have the procedure workign as intended within paypal. And like it did. Usually my transactions with paypal are all inside Germany, but the one to eSim in California also worked. It works allways. And it nworked with Subsim in the past, too. I mean this thing today is no two but three way verification. The telefon number I entered into my account, is correct, however. They said that the account looks all fine to them, and that there must be a problem at my end of the wire, but as I described in the first post: I checked that and it works all fine. I charged up my steam wallet today (and bought Vemrillion). I transfered 10 cents from my bank account to PP, and from PP back to my bank. It worked. And quickly. I am absolutely clueless. It worked the past years with subsim, too. I will not get a new credit card and pay 30-60 euros per year for not needing it, just to donate once a year to Neal. That economic logic would be a bit deranged. __________________ If you feel nuts, consult an expert.

12-10-22, 11:11 PM	#4
Onkel Neal Born to Run Silent Join Date: Jan 1997 Location: Cougar Trap, Texas Posts: 21,283 Downloads: 534 Uploads: 224	Wow, what a hassle. Sorry about all that trouble, I don't have any idea why that's so difficult. I appreciate your desire to contribute but I don't want you to have to go to all that trouble, Marc. Maybe wait till next year and PP can get their stuff sorted. Have a great Christmas! __________________ SUBSIM - 26 Years on the Web

12-11-22, 09:25 AM	#5
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,471 Downloads: 9 Uploads: 0	Iwill let two weeks go by or so, and thensee whether something has changed on their side. The problem is the third factor verification, the phone call home that they announce - but that never comes. Strange. Both that it does not work, and the fact that it is demanded. The subsim donation here and now is the first and only opportunity PP has ever demanded that, even with other payments to the US I never was asked of that. I'm clueless. Their online reply screen even says its them having the problem, but their service telephone guy tells me its not them, but me?! It makes no sense. I will try again later. __________________ If you feel nuts, consult an expert.

12-12-22, 07:41 PM	#6
Skybird Soaring Join Date: Sep 2001 Location: the mental asylum named Germany Posts: 40,471 Downloads: 9 Uploads: 0	Had another exchange with Paypal, this time via chat, ending up with plenty of clueless phrases and the promise that their technical special service would call me back until Monday evening. Which did not happen. We must digitize money and the world. Its safe. And so good. Well, maybe tomorrow then. Three attempts with them - three fails so far. I have nothing more to do to stand all day ready for them, so why waiting one day if with just some hours more you can wait two days. On a sidenote, my everyday bank has locked out thousands and thousands of customer from their access to their online banking soince 2-3 weeks, while having had problems since early this year and not getting it solved. Me is one of their winners here, too, for every little thing I now need to go to the bank. Even accessing the automat needed me first registering at the counter. Heck, its the Deutsche Bank, not just some small nobody. More and more things break down over here, it seems. Its not linked to the Paypal issue, since I have used paypal three times in the past 14 days. Reminds me of a joke I once heard: "The other day, work was horrible and life in general felt really bad. Then I heard a voice from the sky saying, "Oh rejoice and be glad, mortal, it could be worse!" So I rejoiced and was glad - and behold, it got worse! __________________ If you feel nuts, consult an expert.