Stop Code

[mapuc]

It started some month ago, suddenly I get a blue screen and the text-.....problem, we will restart the computer for you.

Mostly or every time I had done something else while the computer have restartet. The latest 2-3 weeks it has gone from 2-4 times per month to 3-5 times per day. Yesterday I said to myself. this time you read what it says on the screen

It said I could read more about it in Windows update/stop code.

Markus

[propbeanie]

Not cool. Which version of Windows do you have, and is it 32-bit or 64-bit? How much RAM do you have? Do you know how many "sticks" there are of it? Was there a Windows Update installed just before the CTDs started? Had you installed any new apps, etc.?

The thing to get is the Stop Code, like "Stop Code: 4 - blah blah blah, Windows has encountered a problem at memory location whatever, etc." (and however it's worded). It will have all sorts of fancy stuff and at least four addresses usually where there was a problem. It does not always "point" at the guilty party. It just points at the location where the computer was when it "Stopped"... I've had issues before where Windows will all of a sudden decide to install a video card driver (oh so helpful) from three years ago that I'd skipped because it had issues... It's easy enough to back out of the install, but those things happen.

[Reece]

Not that this helps in this instance but if something goes wrong with windows and I don't know what it is I simply turn off the power to the computer, I don't shut it down.
This has saved my PC on many occasions since the problem or sequence to the problem hasn't been saved to the register etc.

[mapuc]

I have read about it on Microsoft's support side. It have been a while since I made this major upgrading on my computer- To Windows creator. Since then I have a few updates to my computer. It hasn't happen during or right after those updates.

It happens when I'm using my computers- Like I'm on this page-Subsim, moving my cursor around to go back or to move forward a page-then suddenly my computer freeze. I can see the cursor doesn't move even though I move my mouse around....and then about 5 sec later I get the blue screen and the text your computer ran into a problem we will restart it for you and then some more smaller text.

I have windows 10

The rest I can't remember. tried to make a search for it, ´cause I had made a thread about my new computer and the search-thing doesn't work-If and when I remember it and the search-thing works again I will post what else my computer have.

Edit-I remembered I had a confirmation email from the company I bought the computer from.
this is what my computer is called.

HP PAVILION 17­G159NO 17.3"

End Edit

Edit 2

A while after I had posted this thread, can't remember how long time after, my cursor suddenly stopped moving. Moved my mouse around, nothing happened-Ahh again I thought..waiting for this blue screen and restart....then after 3-4 second I could move the cursor again and thereafter I had no restart at all-Yesterday I had my computer turn on for about 7-8 hours and no blue screen.

End Edit 2

Markus

[Rockin Robbins]

It might be helpful to download a program called Who Crashed? which analyses the system dumps created on blue screen. Who Crashed? then attempts to tell you who's the bad guy and what you can do about it.

This has been a valuable tool for me.

[mapuc]

Got a link ?

Markus