STEAM REALLY SCREWED ME GOOD!!

[hunter301]

I know this isn't about sub games but I thought it was relevant because from what I've read on these forums a lot of the games purchased are made thru STEAM.I was actually considering getting Cold Waters on their site until they did this to me. ...Anyway this is a post I just put on the STEAM forum page. Don't really care if they like it or not. I don't like being dismissed like I'm nobody and that how they made me feel.

I purchased The game bundle of Homeworld Remastered Collection. (The one I really wanted from my past) and Desert Sands of Kharak. I didn't even know Sands of Kharak existed until I went looking for Homeworld Remastered game. I was fully intending to download the game from Amazon which I usually do but decided I'd give Steam a chance.
Well all I got for my trouble is screwed!!
I bought the bundle with both games. I played Desert Sands because I had never played it before and wanted to try it out. Only played it for 2 hours.
Then when I tried to play Homeworld remastered collection I got an OpenGL 3.3 issue. One that after much research I come to find cannot be resolved with my particular system.
So instead of paying $65.00 for one game I asked for a refund. At the time I only showed playing Desert sands for 2 hours no more. Did not play it again because I did not want to violate the refund policy. All of a sudden they come back today saying that I play over 4 hours. Total bulls*t.
I never turned that game on after that. The only thing I did was look at the expedition file for Sands of Kharak that I paid ANOTHER $5.95 for. So what do they do they added the time I was reading a file to my game time.
To be honest I don't think anybody took more than 5 minutes to even review my situation. IMHO I think it was an automated system that looked at my "total" gametime and applied it to the bundle as a whole and said...

"SO SODDY BUT YOU NO GET REFUND!! AT THIS TIME PLEASE BEND OVER SO WE CAN INSERT ROUGHLY!! "

And that was my first WELCOME to STEAM... Should have known as soon as I saw all the automated selections on the refund screen my ass started hurting right then.
NEVER TRUST ANYBODY WHO WON'T GIVE YOU A PHONE NUMBER TO CONTACT THEM!!

WELCOME TO STEAM/ BUYER BEWARE!!!