Windows phone help

bertieck476 · 12-09-16, 05:49 AM

Hi folks, got a problem and its driving me mad. I broke my screen on my phone and it is totally unresponsive. I can connect it to my pc and retrieve photos etc but I cannot get my contacts. Apparently they are in the microsoft cloud and I have to log in to get them. I haven't ever used this service and cannot remember my details and when I try to reset my password to access it microsoft wont allow it because I cannot verify enough details, they ask questions about other microsoft accounts, I dont have any, they ask about purchases or other interaction with microsoft, I dont.
Everything is so hard, you cannot just ring someone its ridiculous, everything leads to online support and chat help thats unhelpful or offline.
Managed to speak to a guy from microsoft just now and he looked into my problem and because I have tried several times to get the correct log in details I now have to have a tech do it for me and its £90, to get my info.
I would reluctantly do this even though its a rip off but Im not convinced all my contacts are in the cloud because I dont know whether I have auto back up or not.
Some way of getting them out of my phone or transferred to another phone would be ideal.
Phone is nokia lumia 950
Cheers Bert.

12-09-16, 05:49 AM	#1
bertieck476 Chief Join Date: Mar 2010 Posts: 327 Downloads: 33 Uploads: 0	Windows phone help Hi folks, got a problem and its driving me mad. I broke my screen on my phone and it is totally unresponsive. I can connect it to my pc and retrieve photos etc but I cannot get my contacts. Apparently they are in the microsoft cloud and I have to log in to get them. I haven't ever used this service and cannot remember my details and when I try to reset my password to access it microsoft wont allow it because I cannot verify enough details, they ask questions about other microsoft accounts, I dont have any, they ask about purchases or other interaction with microsoft, I dont. Everything is so hard, you cannot just ring someone its ridiculous, everything leads to online support and chat help thats unhelpful or offline. Managed to speak to a guy from microsoft just now and he looked into my problem and because I have tried several times to get the correct log in details I now have to have a tech do it for me and its £90, to get my info. I would reluctantly do this even though its a rip off but Im not convinced all my contacts are in the cloud because I dont know whether I have auto back up or not. Some way of getting them out of my phone or transferred to another phone would be ideal. Phone is nokia lumia 950 Cheers Bert.