Anybody else having a hard time with Amazon.com?

Subnuts · 02-25-14, 03:32 PM

I got my copy of the British Battleships of World War One in the mail today, and all I can say is, what's happened to Amazon the last year?

The book came in a box that was a good five inches too big for the book, which was padded only by some cheap brown paper. The top and bottom of the cover along the sides both had inch-long rips. I opened the book up to find an inch-wide circle of brownish-green crud which left a stain across 10 pages of the book and partially destroyed a drawing of Renown.

This didn't start happening until I forked over the $80 for my Prime account. Books used to take a week or more to arrive, but they didn't show up covered in bangs and bruises and with chunks of dirt inside. I bought a copy of The Battleship Builders the other week from a used book seller on Amazon, and it arrived in perfect condition, and even included a receipt. I might spend a ton of money on books about ships, but I don't want them arriving looking like they've been at sea a year. What's the deal, Amazon?

Tchocky · 02-25-14, 04:19 PM

In fairness that could be the carrier's fault and not Amazon, but who can tell? Have you raised it with them?

Sorry to hear about your stuff, sounds like a nice order

AVGWarhawk · 02-25-14, 04:41 PM

By and large I have done fine with Amazon. I can not say the carriers have been timely but I can attribute that to Christmas rush and weather. I did receive one package the contents looked like forklift grease was wiped all over it. In short, a packer who just did not care. Other than that, it has been good. I do have Prime and digging the free shipping plus all the programming I can stream through my Sony Playstation 3. I spent last Sunday watch seasons 1-3 of the Twilight Zone for free. I get movies for free. Very similar to Netflix. I love Amazon.

Sailor Steve · 02-25-14, 04:42 PM

I have not had that problem, and you should complain and get a refund or a new order. Call their customer service line ASAP and talk to a human. While I haven't had that happen I have had a couple of other problems and Amazon CS straightened it out for me in short order.

By the way, I have all three books in that series plus an older edition of the 1889-1904 book. Good stuff.

Subnuts · 02-25-14, 05:40 PM

Hmm...maybe it is the carrier's fault after all. Looking at the tracking history, it looks like the book went through four different carrier locations in a 24 hour period. It wouldn't shock me if it got tossed around a little bit, but that still doesn't explain how semi-moist dirt got inside. Still, it's not as bad as the time I bought a "very good" used copy of Norman Friedman's book on American aircraft carriers, which had a note scribbled inside where the previous owner said that Admiral Halsey's critics should rot in hell forever!

CCIP · 02-25-14, 07:14 PM

Of course it's the carrier's fault!

We all know what carriers have done to battleships, British of otherwise, historically speaking

swamprat69er · 02-25-14, 09:49 PM

If there is nothing on the packaging that say 'fragile', then they play football with it. If in fact 'fragile' is on the packaging then they are gentler with it and only play baseball. Everybody knows that football is a rough sport.

I've had the same problems with amazon.ca

Stealhead · 02-25-14, 11:07 PM

Another factor is if the item came directly from Amazon or a seller that works with Amazon.If it is from a secondary seller I look at the score they have and more importantly how many have rated them.For example a seller that has five stars and 768,147 ratings is sure to be better than one who has five stars but only 500 ratings.It is very possible to have 500 idiots rate you in a positive light much less so for over half a million to.

I epically consider this when buying used books(which I buy very often) as a high score with many ratings indicates that that seller does a good job and rates condition with a reasonable degree of accuracy.

In my experience I have never had a packaging issue with anything direct form Amazon nor from any secondary sellers that passes my test.

I have picked up some very good deals on used books on Amazon.

Jimbuna · 02-26-14, 05:15 AM

Never had that problem thankfully but the internal 'crud' must be down to a lazy unobservant packer.

I'd contact Amazon and get a refund or a replacement.

STEED · 02-26-14, 05:25 AM

Quote:

Originally Posted by Jimbuna

Never had that problem thankfully but the internal 'crud' must be down to a lazy unobservant packer.

I'd contact Amazon and get a refund or a replacement.

Never happen here, under the stop watch, process so many orders a hour and any complaints your out.

I had no issues with them.

TorpX · 02-26-14, 11:47 PM

I've done pretty well with Amazon.

Does Subsim still get a cut of what we order through a link?

I don't see any Amazon link any more.

Jimbuna · 02-27-14, 06:28 AM

Quote:

Originally Posted by TorpX

I've done pretty well with Amazon.

Does Subsim still get a cut of what we order through a link?

I don't see any Amazon link any more.

Yes regarding commission and you can access Amazon by clicking on the 'Quick Links' at upper right of the page.

STEED · 02-28-14, 11:12 AM

YES...TODAY.

Who the hell packed my ink jet cartridges in this over the top box???

You could have got another 7 to 8 more ink jet cartridges inside!

swamprat69er · 02-28-14, 01:37 PM

Quote:

Originally Posted by STEED

YES...TODAY.

Who the hell packed my ink jet cartridges in this over the top box???

You could have got another 7 to 8 more ink jet cartridges inside!

That is a hint to show you that you can order more that what you did, because they have a box big enough to hold a larger order.

STEED · 02-28-14, 01:42 PM

Quote:

Originally Posted by swamprat69er

That is a hint to show you that you can order more that what you did, because they have a box big enough to hold a larger order.

Not at there bloody prices I don't.

02-25-14, 03:32 PM	#1
Subnuts The Old Man Join Date: Feb 2005 Location: Connecticut Posts: 1,658 Downloads: 14 Uploads: 0	Anybody else having a hard time with Amazon.com? I got my copy of the British Battleships of World War One in the mail today, and all I can say is, what's happened to Amazon the last year? The book came in a box that was a good five inches too big for the book, which was padded only by some cheap brown paper. The top and bottom of the cover along the sides both had inch-long rips. I opened the book up to find an inch-wide circle of brownish-green crud which left a stain across 10 pages of the book and partially destroyed a drawing of Renown. This didn't start happening until I forked over the $80 for my Prime account. Books used to take a week or more to arrive, but they didn't show up covered in bangs and bruises and with chunks of dirt inside. I bought a copy of The Battleship Builders the other week from a used book seller on Amazon, and it arrived in perfect condition, and even included a receipt. I might spend a ton of money on books about ships, but I don't want them arriving looking like they've been at sea a year. What's the deal, Amazon? __________________ My Amazon.com reviews

02-25-14, 04:19 PM	#2
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	In fairness that could be the carrier's fault and not Amazon, but who can tell? Have you raised it with them? Sorry to hear about your stuff, sounds like a nice order __________________ [SIGPIC][/SIGPIC]

02-25-14, 04:41 PM	#3
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,253 Downloads: 90 Uploads: 0	By and large I have done fine with Amazon. I can not say the carriers have been timely but I can attribute that to Christmas rush and weather. I did receive one package the contents looked like forklift grease was wiped all over it. In short, a packer who just did not care. Other than that, it has been good. I do have Prime and digging the free shipping plus all the programming I can stream through my Sony Playstation 3. I spent last Sunday watch seasons 1-3 of the Twilight Zone for free. I get movies for free. Very similar to Netflix. I love Amazon. __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

02-25-14, 04:42 PM	#4
Sailor Steve Eternal Patrol Join Date: Nov 2002 Location: High in the mountains of Utah Posts: 50,369 Downloads: 745 Uploads: 249	I have not had that problem, and you should complain and get a refund or a new order. Call their customer service line ASAP and talk to a human. While I haven't had that happen I have had a couple of other problems and Amazon CS straightened it out for me in short order. By the way, I have all three books in that series plus an older edition of the 1889-1904 book. Good stuff. __________________ “Never do anything you can't take back.” —Rocky Russo

02-25-14, 05:40 PM	#5
Subnuts The Old Man Join Date: Feb 2005 Location: Connecticut Posts: 1,658 Downloads: 14 Uploads: 0	Hmm...maybe it is the carrier's fault after all. Looking at the tracking history, it looks like the book went through four different carrier locations in a 24 hour period. It wouldn't shock me if it got tossed around a little bit, but that still doesn't explain how semi-moist dirt got inside. Still, it's not as bad as the time I bought a "very good" used copy of Norman Friedman's book on American aircraft carriers, which had a note scribbled inside where the previous owner said that Admiral Halsey's critics should rot in hell forever! __________________ My Amazon.com reviews

02-25-14, 07:14 PM	#6
CCIP Navy Seal Join Date: Apr 2005 Location: Waterloo, Canada Posts: 8,700 Downloads: 29 Uploads: 2	Of course it's the carrier's fault! We all know what carriers have done to battleships, British of otherwise, historically speaking __________________ There are only forty people in the world and five of them are hamburgers. -Don Van Vliet (aka Captain Beefheart)

02-25-14, 09:49 PM	#7
swamprat69er Aceydeucy Join Date: Jan 2008 Location: Ontario,Canada Posts: 1,889 Downloads: 11 Uploads: 0	If there is nothing on the packaging that say 'fragile', then they play football with it. If in fact 'fragile' is on the packaging then they are gentler with it and only play baseball. Everybody knows that football is a rough sport. I've had the same problems with amazon.ca __________________ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ That which does not kill us, makes us stronger. We the willing, led by the unsure, have done so much with so little, for so long, that we are now qualified to do anything with nothing.

02-25-14, 11:07 PM	#8
Stealhead Navy Seal Join Date: Feb 2009 Location: Kentucky Posts: 5,421 Downloads: 85 Uploads: 0	Another factor is if the item came directly from Amazon or a seller that works with Amazon.If it is from a secondary seller I look at the score they have and more importantly how many have rated them.For example a seller that has five stars and 768,147 ratings is sure to be better than one who has five stars but only 500 ratings.It is very possible to have 500 idiots rate you in a positive light much less so for over half a million to. I epically consider this when buying used books(which I buy very often) as a high score with many ratings indicates that that seller does a good job and rates condition with a reasonable degree of accuracy. In my experience I have never had a packaging issue with anything direct form Amazon nor from any secondary sellers that passes my test. I have picked up some very good deals on used books on Amazon.

02-26-14, 05:15 AM	#9
Jimbuna Chief of the Boat Join Date: Feb 2006 Location: 250 metres below the surface Posts: 190,473 Downloads: 63 Uploads: 13	Never had that problem thankfully but the internal 'crud' must be down to a lazy unobservant packer. I'd contact Amazon and get a refund or a replacement. __________________ Wise men speak because they have something to say; Fools because they have to say something. Oh my God, not again!!

02-26-14, 11:47 PM	#11
TorpX Silent Hunter Join Date: Sep 2010 Posts: 3,975 Downloads: 153 Uploads: 11	I've done pretty well with Amazon. Does Subsim still get a cut of what we order through a link? I don't see any Amazon link any more.

02-28-14, 11:12 AM	#13
STEED Lucky Jack Join Date: Jan 2006 Location: Down Town UK Posts: 27,695 Downloads: 89 Uploads: 48	YES...TODAY. Who the hell packed my ink jet cartridges in this over the top box??? You could have got another 7 to 8 more ink jet cartridges inside! __________________ Dr Who rest in peace 1963-2017. To borrow Davros saying...I NAME YOU CHIBNALL THE DESTROYER OF DR WHO YOU KILLED IT!