ASUS

ivank · 11-23-09, 04:39 PM

Okay I just got finished with a long mess with ASUS.
I bought a ASUS G71GX gaming laptop from them. The thing is a beast.
I love it.

But after one month of use major problems arose; video card, hard drive and memory failures. ASUS, gave me RMA and took it back without problems.

Then they kept it for a month! THAT IS RIGHT THEY HAD IT IN "REPAIR" FOR THE SAME TIME I HAD IT!

I would call them 3 times a week asking about it. And they said, we do not know what its status is.

I got really mad, and flipped on them.

They sent me my laptop back, repaired, with Windows 7 installed.

Great! But now when ever I move the laptop, weird sounds come from the speaker. As if the speaker is loose and hitting something!

I am pissed

antikristuseke · 11-23-09, 04:52 PM

Personally have had nothing but good experiences with ASUS, but have never had one of their laptops.

ivank · 11-23-09, 04:56 PM

I keep hearing how great they are, and the laptop is amazing.
But the CS sucks

Jimbuna · 11-23-09, 05:00 PM

I only know one person who has owned one of they're laptops and I believe he wasn't very impressed with the CS either

Arclight · 11-23-09, 05:37 PM

AsRock is even worse (spin-off company of Asus). They have excellent value for money, but it seems they can offer good value only because their CS is lacking. I guess it's the same with Asus; good boards, good price, but they cut costs with poor CS.

Task Force · 11-23-09, 05:52 PM

Nothing but good experiences with my ASUS MoBo...

Arclight · 11-23-09, 06:33 PM

Have you ever had to RMA one?

JSLTIGER · 11-23-09, 06:34 PM

I've been purchasing ASUS products for a while now, my last three motherboards have been from them and then I've now purchased three laptops from them (an F3S (nicknamed "Nomad") for my middle brother, an M50vm ("Sojourner") for myself and an N51vn ("Hermes") for my youngest brother). All were purchased because they were the best price/performance machines out there. Build quality is generally fantastic, and I have no complaints with anything. I've had several problems with their support services, but they've always managed to work out in the end.

Nomad suffered a dead HDD about a year ago. I knew what the failure was immediately, so called up ASUS for an RMA. They wanted me to run through all of these tests, but when I explained the symptoms and the fact that I had diagnosed it as a busted HDD, they said no problem and sent me all of the RMA information. I pulled out an extra stick of RAM I had put in the machine to bring it up to 2GB from its default 1GB configuration and sent it on its merry way. They fixed the HDD no problem, but when I went to re-install the RAM, I discovered that they had messed with the RAM bay cover and stripped most of the screws, meaning that I was unable to install the RAM. I called them up and asked to re-RMA it to fix the now messed-up screws. I RMA'd it again, and after about a week, I got it back...only to find that they had done NOTHING. The had replaced maybe one screw. So I called them up and screamed my head off at them, and re-RMA'd the thing for a third time, asking them this time to just remove the screws and attach the RAM bay with a single screw and send the rest in a baggie. Finally, this time they did as requested, and life was good after the frustration. I unscrewed the one good screw from the bay door, popped it off, popped in the RAM and then re-screwed in everything. I will never remove excess RAM again though.

My brother is a freshman in college, so I picked out Hermes for him this summer (the rest of my family knows nothing about computers, so they generally turn to me). When we got it, I opened it up to set it up for him (you know, like installing Office and the like). I noticed immediately that one of the rubber pads was missing, leaving a Phillips-head screw exposed. All right, no biggie. Then, after careful inspection of the screen, I noticed that it had a dark (dead) pixel. I called up ASUS and told them that I wanted to RMA it. They started arguing with me about how dark pixels are not covered under their Zero Bright Dot policy and that three or more dark pixels were required to RMA the machine. I argued back that the dark pixel is the same problem as the bright pixel (instead of the transistor being stuck in the "on" position, it's stuck in the "off" position). Besides, I told them, if I "accidentally" dropped the laptop down the stairs and the screen cracked, they would repair it under their accidental damage warranty anyway. They finally relented and I sent it in for an RMA, only to find that yet again, nothing had been done to the machine the first time. I called them up again, yelled a bit, told them my argument, which they eventually agreed with, and finally they re-accepted the machine and when I got it back, it had been properly repaired.

It's a frustrating process sometimes with them, but generally, after some prodding they will do the right thing and that's why I keep on (and will keep on) going back to them.

Reece · 11-23-09, 06:45 PM

Thank goodness I don't use laptops!!

I have had 3 ASUS motherboards and happy with all of them!!

11-23-09, 04:39 PM	#1
ivank The Old Man Join Date: Apr 2008 Location: Huntington, Long Island, New York Posts: 1,426 Downloads: 284 Uploads: 0	ASUS Okay I just got finished with a long mess with ASUS. I bought a ASUS G71GX gaming laptop from them. The thing is a beast. I love it. But after one month of use major problems arose; video card, hard drive and memory failures. ASUS, gave me RMA and took it back without problems. Then they kept it for a month! THAT IS RIGHT THEY HAD IT IN "REPAIR" FOR THE SAME TIME I HAD IT! I would call them 3 times a week asking about it. And they said, we do not know what its status is. I got really mad, and flipped on them. They sent me my laptop back, repaired, with Windows 7 installed. Great! But now when ever I move the laptop, weird sounds come from the speaker. As if the speaker is loose and hitting something! I am pissed __________________ Head of The Surface Warfare Super-Mod Team Leutnant z. S. David U. Ziegler U-105 IXB On Patrol 1

11-23-09, 04:56 PM	#3
ivank The Old Man Join Date: Apr 2008 Location: Huntington, Long Island, New York Posts: 1,426 Downloads: 284 Uploads: 0	I keep hearing how great they are, and the laptop is amazing. But the CS sucks __________________ Head of The Surface Warfare Super-Mod Team Leutnant z. S. David U. Ziegler U-105 IXB On Patrol 1

11-23-09, 05:00 PM	#4
Jimbuna Chief of the Boat Join Date: Feb 2006 Location: 250 metres below the surface Posts: 190,473 Downloads: 63 Uploads: 13	I only know one person who has owned one of they're laptops and I believe he wasn't very impressed with the CS either __________________ Wise men speak because they have something to say; Fools because they have to say something. Oh my God, not again!!

11-23-09, 05:37 PM	#5
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	AsRock is even worse (spin-off company of Asus). They have excellent value for money, but it seems they can offer good value only because their CS is lacking. I guess it's the same with Asus; good boards, good price, but they cut costs with poor CS. __________________ Contritium praecedit superbia.

11-23-09, 05:52 PM	#6
Task Force Rear Admiral Join Date: Jul 2008 Location: SPACE!!!! Posts: 10,142 Downloads: 85 Uploads: 0	Nothing but good experiences with my ASUS MoBo... __________________ Task Force industries "Taking control of the world, one mind at a time"

11-23-09, 04:52 PM	#2
antikristuseke Silent Hunter Join Date: Jun 2007 Location: Estland Posts: 4,330 Downloads: 3 Uploads: 0	Personally have had nothing but good experiences with ASUS, but have never had one of their laptops.

11-23-09, 06:33 PM	#7
Arclight Navy Seal Join Date: Jun 2008 Location: Land of windmills, tulips, wooden shoes and cheese. Lots of cheese. Posts: 8,467 Downloads: 53 Uploads: 10	Have you ever had to RMA one? __________________ Contritium praecedit superbia.

11-23-09, 06:34 PM	#8
JSLTIGER The Old Man Join Date: Jan 2004 Location: Parkland, FL, USA Posts: 1,437 Downloads: 5 Uploads: 0	I've been purchasing ASUS products for a while now, my last three motherboards have been from them and then I've now purchased three laptops from them (an F3S (nicknamed "Nomad") for my middle brother, an M50vm ("Sojourner") for myself and an N51vn ("Hermes") for my youngest brother). All were purchased because they were the best price/performance machines out there. Build quality is generally fantastic, and I have no complaints with anything. I've had several problems with their support services, but they've always managed to work out in the end. Nomad suffered a dead HDD about a year ago. I knew what the failure was immediately, so called up ASUS for an RMA. They wanted me to run through all of these tests, but when I explained the symptoms and the fact that I had diagnosed it as a busted HDD, they said no problem and sent me all of the RMA information. I pulled out an extra stick of RAM I had put in the machine to bring it up to 2GB from its default 1GB configuration and sent it on its merry way. They fixed the HDD no problem, but when I went to re-install the RAM, I discovered that they had messed with the RAM bay cover and stripped most of the screws, meaning that I was unable to install the RAM. I called them up and asked to re-RMA it to fix the now messed-up screws. I RMA'd it again, and after about a week, I got it back...only to find that they had done NOTHING. The had replaced maybe one screw. So I called them up and screamed my head off at them, and re-RMA'd the thing for a third time, asking them this time to just remove the screws and attach the RAM bay with a single screw and send the rest in a baggie. Finally, this time they did as requested, and life was good after the frustration. I unscrewed the one good screw from the bay door, popped it off, popped in the RAM and then re-screwed in everything. I will never remove excess RAM again though. My brother is a freshman in college, so I picked out Hermes for him this summer (the rest of my family knows nothing about computers, so they generally turn to me). When we got it, I opened it up to set it up for him (you know, like installing Office and the like). I noticed immediately that one of the rubber pads was missing, leaving a Phillips-head screw exposed. All right, no biggie. Then, after careful inspection of the screen, I noticed that it had a dark (dead) pixel. I called up ASUS and told them that I wanted to RMA it. They started arguing with me about how dark pixels are not covered under their Zero Bright Dot policy and that three or more dark pixels were required to RMA the machine. I argued back that the dark pixel is the same problem as the bright pixel (instead of the transistor being stuck in the "on" position, it's stuck in the "off" position). Besides, I told them, if I "accidentally" dropped the laptop down the stairs and the screen cracked, they would repair it under their accidental damage warranty anyway. They finally relented and I sent it in for an RMA, only to find that yet again, nothing had been done to the machine the first time. I called them up again, yelled a bit, told them my argument, which they eventually agreed with, and finally they re-accepted the machine and when I got it back, it had been properly repaired. It's a frustrating process sometimes with them, but generally, after some prodding they will do the right thing and that's why I keep on (and will keep on) going back to them. __________________ Thor: Intel Core i7 4770K\|ASUS Z87Pro\|32GB DDR3 RAM\|11GB EVGA GeForce RTX 2080Ti Black\|256GB Crucial M4 SSD+2TB WD HDD\|4X LG BD-RE\|32" Acer Predator Z321QU 165Hz G-Sync (2540x1440)\|Logitech Z-323 2.1 Sound\|Win 10 Pro Explorer (MSI GL63 8RE-629 Laptop): Intel Core i7 8750H\|16GB DDR4 RAM\|6GB GeForce GTX 1060\|128GB SSD+1TB HDD\|15.6" Widescreen (1920x1080)\|Logitech R-20 2.1 Sound\|Win 10 Home

11-23-09, 06:45 PM	#9
Reece CINC Pacific Fleet Join Date: Sep 2003 Location: Down Under Posts: 34,688 Downloads: 171 Uploads: 0	Thank goodness I don't use laptops!! I have had 3 ASUS motherboards and happy with all of them!! __________________ *Sub captains go down with their ship!*