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Originally Posted by SUBMAN1
The best way to get a new path is to get a new IP. Unplug your router and modem for the night. Of course this might cause problems with your phone service, so maybe you will be issued a new IP for simply rebooting both. You can try an IP renew through your router, but you will probably be issued the same IP so don't expect that to work too well.
-S
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He could also do a combination of both...do a pathping and with the results, call his cable or broadband provider and request a new ip. They'll know what it will do on the VoIP side.