[Col7777]

I buy a lot of things online and every now and again I get an email asking me to review the item.
On the odd occasion I have not been happy with the item and I told the truth, either it broke or didn't do what it said etc.

Then as you describe the seller contacts me and does what you said, offer me something to remove or alter my review.
In some cases certain items need a bad review to warn others not to buy, I don't mean like in your case where the other items were fine but one was faulty I mean when it is a single item that was to say the least very bad.

I've read reviews where some have said things like, 'Terrible don't waste your money' 'I had one it broke after just one day' etc etc. then you look elsewhere, I've had some good sellers who have been great and offered a replacement no problem and even give me a refund, some just sell rubbish and get away with it.

Col.