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Originally Posted by Skybird
I feel with you. customer service with german internet providers isn't great either. the main problemn here is total incompetence, and shifting responsibility from one to the other, endlessly. I have had four companies in a row, and were at war with all of them sooner or later. and when you cancel within time, you get ignored for another coupolke of weeks or motnhs until the time windows are closed and they then log you for another year of membership. Twice I had to engage lawyers to get rid of these companies of which I have no doubt they delayed and acted intentionally, which qualifies their efforts as criminal energy.
The telecommunication business is a pain in the a##. ironically, after having tried four new private telephone-companies, I settled down with Deutsche Telekom again - and the only problem there was got solved within two hours. But for that I pay twice as much as with the cheaper competitors. Well, at some point, "cheaper" turns into "too cheap".
Having to call in pakistan to get a technician from a centre down my road is new to me, though.  |
I feel for you, the situation is more or less the same in italy.
Luckily now I have a naked adsl with an isp that has invested in next generation dslams (and they have their own network) and so quality is very very high.
But before, I was with small isps that were reselling Telecom Italia's bandwidth and problems were one day yes, one day no.