I had poor results with DSL too.
Typically their first response is "Must be something wrong with your home wiring, for 40.00 bucks we will come out, crawl over your house and check the wiring. It will be anouther 150.00 to correct the problem".
This after the system was working fine (more or less) for several months. A little more pushing and probing proved that there was an 'area' outage and had nothing to do with the wiring in my home. But hey there still willing to come out and check it for 40 bucks.
I now am subscribed with Comcast (damn them) and they have some issues too. But at least there 'up' most of the time. Also there is no comparison in the bandwith regardless of what the DSL folks try to tell you.
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