Naturally, the NSA isn't going to straight-up confirm what these guys are saying.
Quote:
The director of the NSA, Lt. General Keith B. Alexander, declined to directly answer any of the allegations made by the whistleblowers.
In a written statement, Gen. Alexander said: "We have been entrusted to protect and defend the nation with integrity, accountability, and respect for the law. As Americans, we take this obligation seriously. Our employees work tirelessly for the good of the nation, and serve this country proudly."
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Also, if it's in a James Bamford book about the NSA, I'd trust it. He knows that agency inside-out.