Obviously their customer disservice department is looking for bonuses. Wonder if the "person" you talked to was from the Phillipines, India or Bali Bali. Or if KFM was their previous caller and they were just already teed off.
Any way you want to cut it, that's discouraging and makes me think a lot less of Ubisoft as a company. I wonder how they justify hostility toward their customers? Probably they think we're just a bunch of damn kids and pirates. Contempt for your customer is a sure way to kill your business. It works every time its tried.
The happiest day in my life (OK, not the happiest
) was the day I went outside my house and disconnected the line to the phone company. 100 years of contempt for us as customers by Bell Telephone and its fragments suddenly vanished to nothing. My phone bill dropped from $75 to $20 and the phone company can find someone else to abuse.