As a former employee of EBGames, I can tell you what most likely happened. A less-than-honest customer pulled a fast one on a clueless employee by bringing back a PS3 box with a phone book inside and exchanging it most likely for cash. The employee should have opened the box and checked for anything fishy, but instead he/she probably taped it up and put it in the back room with the rest of the used consoles waiting to be sold. When our unfortunate subjects showed up to buy the console, they opted to save a few dollars by going with the used PS3, which was really just a phone book.
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