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Originally Posted by flag4
help and support has dissapeared from my computer, something about can not find helpctre.exe.
it wants to go online to find a programme to open it. i must admit, that when i had a dodgy graphics card i thought that by deleting or disabling unecessary programmes , this would help sh3.
"I WAS SUCH A FOOL BACK THEN - I KNEW SOOO little !!"
it turned out to be the g/card not other programmes, i thought, hogging the limelight.
oh well... 
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If you're getting a prompt to go online, it will probably be Microsoft, this site will give you information on this subject and how to remedy the problem you're encountering.