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Originally Posted by Linton
The following law would probably cover it:
Sale of Goods Act
Under the Sale of Goods Act 1979 traders must sell goods that are as described and of satisfactory quality.
If consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly. Alternatively, they can request a repair or replacement or claim compensation.
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Modifying a product/work does not fall within any of these remedies.