SUBSIM Radio Room Forums - View Single Post - installed or uninstalled? actively playing? plans?

Rockin Robbins · 06-18-07, 02:17 PM

I also have to think the survey raises more questions than answers. In the customer service field we have a saying that only one of ten dissatisfied people will complain, so we always assume that our real dissatisfaction level is 10 times what we measure.

Sounds good, but I don't think that assumption applies here at all. After all Subsim isn't a haven of all submarine simmers, it is the haven of the hardest to please, most persnickety in the known universe. This group not only finds every detail they don't like, but they put thousands of man-hours into modding the games to fix them!

In my opinion, conventional marketing wisdom is turned on its head in this group and where the general public (new gamers) would be happy as could be, we'll be grousing about this or that nagging detail and will tend to talk about it and respond heavily to a survey like this. This is because we love simulations and want them to be the best possible. We appreciate what we have and dream about what will be possible tomorrow. My feeling is that this group itself is biased by its high standards and experience, coupled with its previous exposure to Silent Hunter III, a better simulation! We always assume that each successive simulation by the same authors will be built to higher standards. I don't think that happened here.

So I'm going to say the level of negatives in this survey are much higher than they are likely to be in the class of all buyers of Wolves of the Pacific. And I know that their reasons for dissatisfaction would be very different than ours: mostly too much complexity for kids used to playing Ratchet and Clank. (disclaimer: I know about Ratchet and Clank only from my son's Playstation 2). Someone could easily argue that the complete class of buyers would have even more complaints then! That's my story and I'm sticking to it, whatever it is.

06-18-07, 02:17 PM	#68
Rockin Robbins Navy Seal Join Date: Mar 2007 Location: DeLand, FL Posts: 8,900 Downloads: 135 Uploads: 52	Survey Results I also have to think the survey raises more questions than answers. In the customer service field we have a saying that only one of ten dissatisfied people will complain, so we always assume that our real dissatisfaction level is 10 times what we measure. Sounds good, but I don't think that assumption applies here at all. After all Subsim isn't a haven of all submarine simmers, it is the haven of the hardest to please, most persnickety in the known universe. This group not only finds every detail they don't like, but they put thousands of man-hours into modding the games to fix them! In my opinion, conventional marketing wisdom is turned on its head in this group and where the general public (new gamers) would be happy as could be, we'll be grousing about this or that nagging detail and will tend to talk about it and respond heavily to a survey like this. This is because we love simulations and want them to be the best possible. We appreciate what we have and dream about what will be possible tomorrow. My feeling is that this group itself is biased by its high standards and experience, coupled with its previous exposure to Silent Hunter III, a better simulation! We always assume that each successive simulation by the same authors will be built to higher standards. I don't think that happened here. So I'm going to say the level of negatives in this survey are much higher than they are likely to be in the class of all buyers of Wolves of the Pacific. And I know that their reasons for dissatisfaction would be very different than ours: mostly too much complexity for kids used to playing Ratchet and Clank. (disclaimer: I know about Ratchet and Clank only from my son's Playstation 2). Someone could easily argue that the complete class of buyers would have even more complaints then! That's my story and I'm sticking to it, whatever it is.