[Steeltrap]

Originally Posted by John Channing

Given your third statement, your first two are not all surprising.

And this is hardly a scientific, or ever reliable, indicator of anything.

JCC

Here are my first 2 comments:

Originally Posted by Steeltrap

This poll is something of an eye-opener. Were I to have received this sort of customer feedback in some of my previous jobs I'd probably have been sacked, or at least read the riot act.

Given that more people will have the same feelings but not tell you about it, these numbers are an indictment IMO.

Here are the numbers to which I refer:

* 190 people have voted indicating they have purchased the game (the 13 responses in the last 3 categories can be discarded re direct experience as they have not purchased the game).
* 127 of those (or 66.8%) play rarely or not at all.
* 67 of them (or 35.3%) don't play at all.
* 35 of them (or 18.4%) have uninstalled it.

It happens to be true that I have worked in a capacity of analysing direct customer survey results and devising strategies to improve those results for a number of major corporations. My opinion of these results is in no way affected by my opinion of the game, so, with all due respect JCC, I would suggest you're the one choosing to interpret my comments based on your own prejudices (for example "anyone who has a bad opinion of the game will always be biased in their feedback").

Of course I am only too happy to be shown an argument that supports the premise that 33.2% of customers happily playing a game are NOT figures that should be regarded as an indictment. My experience is that anything scoring 35.3% 'bottom two boxes' customer scores would be producing alarm bells, but that's simply my experience (not opinion).

As to the reliability or significance of these numbers, the only thing I conclude is they are a reliable indicator of the experiences of the 203 people who have voted so far. As to how far one might choose to extrapolate these figures into a wider meaning, that's a whole different discussion. It IS true, generally, that there will be more people with negative feelings than those who have actually INDICATED those feelings.....generally it's a case of people don't like to report that they feel they made an unwise choice/decision.....again, that's generally accepted wisdom in Customer Satisfaction Survey methodology, not my specific opinion. There are, of course, variations based on the survey questions and nature of the survey topic, but it's a generally applicable rule.

Incidentally, I have in fact posted comments on what I think was done well....trouble is I think they are incidental when compared with the problems.

Cheers