Voted Yes of Course
I know money is always a factor to any company that makes any product or anyone or anything but the first rule for any business is customer satisfaction!!!
Face it more pissed off people tell others how they feel about a company or product than happy people. So what is more important a Happy Customer or an unhappy one?!
I ran a business for a large Corporation once and your extra pay or Bonus came from not having any upset customers at all and for the largest corporate owned auto repair business in the U.S. to care that much about customer satisfaction is something to speak of! But no way in hell did they see or hear from as many customers as an Internationaly sold softwear company!
So why dosn't the larger company care as much as the Smaller one?!!!
Dave
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