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To summarize: this is not about law suits or temper tantrums or playing at Don Quixote... this is about making use of a viable mechanism provided for the express purpose of protecting consumers from purveyors of defective product.
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That is they way I read your original post. I made my email and sent it off. 
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“You're painfully alive in a drugged and dying culture.”
― Richard Yates, Revolutionary Road
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