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Can you get him to post in the bug tracker? Also would be helpful for him to post a dxdiag dump of his system. Start->Run then type dxdiag. Click the Save All Information button, save off the text file, and post or upload the text file to the bug tracker.
http://www.harpoonhq.com/GCBMantis/login_page.php
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would be great if you can do this.