That's strange. I haven't yet come across a photobug mission, so what I'm telling you is only what I've read.
Also, I think that somewhere in your game files there is a file that has the quick reference card. That's utter bull-stuff that you guys didn't get the bonus material. I'm not at my apt., sorry I cant be much more of a help. Did you guys get the manual? It's doesnt really help much with Crew Management and othere stations, but does a good job in explaining TDC, but you can find better material here at subsim.
Maybe look under the start menu and find SH4 and then look if there is any material. I found that I dont look at the card at all. Some things were missing, like the sonar rotate keys. (Home and End)
Try using F1 key to look up the info, but I doubt that'll help.
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