You know, I honestly cant remember how long it took them...but with mine there was the border crossing that can make it take longer than normal. The standard practice is once they receive the power supply you sent them, then they send you a different one back, so most of the time is spent in shipping. I've not done a warranty with them now for a couple of years, so I cant honestly say how long it will take them. They may assign you a ticket or case number that you can track the status with. I do remember that my experience with Antec was very positive tho.
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