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Originally Posted by Gizzmoe
I donīt get it, no one is forcing them at gunpoint to rush out and buy a game the day it comes out. They could wait a week and check the reactions on the forum. If they see that too many people are unhappy with the game they donīt buy it and perhaps wait until the first patch comes out. Then they check the forums again...
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Thats exactly what I do. Before I bought Red Orchestra Ostfront, I did some pretty heavy research into the kind of support it would get, and since there's a specialised team of developers specifically for adding new content and patching the game, I went straight out and bought it. I highly recommend it, by the way.
On the subject of Ubisoft, they're nowhere near as bad with customer service as Electronic Arts. EA Games, when you go to their support section, is pretty much like:
1) Please Choose a Game
2) You have selected Battlefield: Vietnam - please choose a question that most represents the problem you are having
3) To view the answer to this question, please register.
4) You have chosen 'My problem is not displayed here' and thus, you must be reporting a problem that doesnt exist. Good day.