[Gizzmoe]

Here´s the post.

Hi Sqwurl,

What exactly does the 1610 say?
ERROR 1610 The configuration data for this product is corrupt. Contact your support personnel. - ?

Have you followed all the steps for Reinstalling SH III as outlined in the SH III Community Manual – including cleaning the System Registry?

Please see: Reinstalling SH III.

IF you’ve already followed those steps, cleaned Sys. Registry and then attempted the Reinstallation of SH III, and it still gives you the E. 1610 – my thinking is that it’s related to an MSI Installer issue, in which case, you might like to see this article: Uninstalling an InstallShield Installation Manually.

Alternatively, you could try to follow these steps, outlined by a tech, Liam – at Virtual Dr.

This error (1610) is caused by conflicting entries in the registry.

Solution or Workaround
Use a Windows Installer logfile and the registry editor to locate and remove the conflicting registry entries.

1. Open regedit by going to Start > Run and typing 'regedit'. Click OK.

2. Navigate to the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\Installer hive.

If the Installer key does not exist, create it by right-clicking in the right pane and choosing New > Key. The name should be Installer.

3. Create a new string value (Right-click > New > String Value) within the installer directory called 'Logging'. Double-click this entry to change the Value field to 'voicewarmup'.


4. Create a new DWORD value (Right-click > New > DWORD) called 'Debug' and double-click the new entry to set the value to 7.


Select the radio button for 'Hexadecimal' and click OK.

5. Exit the registry editor.

6. Attempt to install ArcGIS. When it fails, open up the newly-created logfile. This will be located in the TEMP directory. To find out where the TEMP directory is set, inspect the User Environment variable called TEMP.

The TEMP variable in this case is pointing at D:\temp. Look in this directory for a file called MSI*.tmp.

7. Inspect the log to find out where the install is failing. Look for the entry 'last line that generated an error'. Below this will be an error and then a key (such as HKCU\Software\Microsoft\Installer\Products\74BW21D BFDBD3D11EBAE000ACC725290\Sourcelist).
The long alphanumeric string is the 'unique identifier' for the conflicting product.

8. Search the registry to find all instances of the key found in the logfile. Delete all instances of this string from the registry.

9. Restart the computer.

10. Proceed with the install of ArcGIS.
If the installation fails, inspect the new log file and repeat the process in steps 5-8 to remove all conflicting registry entries.


I hope this may help some…

P.S. “ArcGIS” is a generic term – for your purpose here, substitute SH3’s Installer in the place of ArcGIS.

Best, and BOL!
~ C.